Customer Ratings & Reviews
- Model:
- MS14K6000AS
- |
- SKU:
- 5578732
Customer reviews
Rating 4.3 out of 5 stars with 1114 reviews
(1,114 customer reviews)Rating by feature
- Performance4.3
Rating 4.3 out of 5 stars
- Cook Settings4.4
Rating 4.4 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers consistently note the 1.4 cu. ft. Countertop Microwave with Sensor Cook's ideal size and ease of use. Many appreciate its fast heating and stylish design, while some find the interior light dim and the buttons somewhat difficult to press. A few users also mentioned concerns about the door's closure and the microwave's noise level during operation.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice black color. Fits well in with other appliances
This review is from Samsung - 1.4 cu. ft. Countertop Microwave with Sensor Cook
I would recommend this to a friendRated 5 out of 5 stars
Samsung + Best Buy = 100% satisfied!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product from Samsung delivered perfectly by Best Buy.
I would recommend this to a friendRated 5 out of 5 stars
Works really well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of settings and gets the work done without making any mess.
I would recommend this to a friendRated 5 out of 5 stars
Loved it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the color, came perfect for my kitchen.!!!
This review is from Samsung - 1.4 cu. ft. Countertop Microwave with Sensor Cook
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product, so far everything works perfectly fine.
I would recommend this to a friendRated 2 out of 5 stars
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of Samsung. Most of my appliances are Samsung. This microwave is ok but it doesn’t really heat the food up warm enough to me. Unless, you put it on 2:50 minutes or higher. You shouldn’t have at do that for an 1100 watt microwave. I think it does that because it has a sensor. I had a previous microwave that was 1000 watts, if you put it on 1:00 minute, the food was smoking hot. It was a GE. It went out, so I bought this one. I am not pleased with this microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to share your feedback with us regarding your Samsung microwave. Thank you for being a loyal customer of Samsung and loving our products despite the issue you're experiencing with your microwave not heating food. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00049159/ on how to use your Samsung microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144256904.
-Noraina
Rated 3 out of 5 stars
decent for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it heat fairly quick and the only real issue is the door opener barely work , seems very cheap buy overall its been working ok
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Your honest review of your microwave is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Your observation is greatly appreciated.
We would love the opportunity to speak with you about this concern regarding your microwave door to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144935683) when you message us to help our team pull up your information.
Have a great day.
^Charles
Rated 5 out of 5 stars
Best purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quiet microwave. Amazing space on the inside.
I would recommend this to a friendRated 5 out of 5 stars
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave!! Samsung always makes great products!!
I would recommend this to a friendRated 5 out of 5 stars
Good microwave nice room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large spacious microwave. Seems great. Also looks good.
I would recommend this to a friendRated 5 out of 5 stars
Great Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality microwave, especially for the price. Couldn't love this more!
I would recommend this to a friend- Cons mentioned:Door
Rated 2 out of 5 stars
Not the best for how much it cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door does not close properly. I bought this for my office at work. Pretty dissatisfied especially for the price.
No, I would not recommend this to a friend Rated 5 out of 5 stars
I love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice and spacious, with a nice quality and works well.
I would recommend this to a friendRated 3 out of 5 stars
Good equipment bad packaging
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some scuff marks on the body, but that was because of poor packaging. Great product though
I would recommend this to a friendRated 5 out of 5 stars
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect stainless steel matches the rest of my Samsung equipment
I would recommend this to a friendRated 3 out of 5 stars
Control Panel is lacking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Control panel buttons are hard to see --- could have had a backlight -- and the 'buttons' are hard to push --- but it does heat up food and that's it's real purpose regardless of it's human interface
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TheKidInCollege,
We appreciate you giving us a review about the Samsung microwave. Thank you for giving us honest feedback about the Control panel and backlights. Your suggestions can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144415427
^Rainly
Rated 5 out of 5 stars
Looks great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and looks great. Great price also. Ceramic inside
I would recommend this to a friendRated 5 out of 5 stars
Clean sleek look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of this microwave not to mention much quieter than my old microwave.
I would recommend this to a friendRated 3 out of 5 stars
Pretty and Quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is nice looking and it’s quiet. But I hate that you can not see inside while you’re using it. So you can easily boil over or overheat foods and drinks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stacey,
Thank you for providing your feedback regarding our Samsung microwave door being too dark and cannot see the food while heating. We understand that it's convenient for us to see our food inside the microwave while heating it and we apologize for that inconvenience. The good thing about that feature of our microwave is to prevent us from being exposed to Microwave radiation.
Please see the below link to learn more about the product:
https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf
For future reference, you may click the link below for troubleshooting guides:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144251641
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 2 out of 5 stars
Ok microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but I was dissatisfied with how long the light lasted on it. Light lasted only 6 months. I've had other microwave ovens that I had many years and never ever had to change the light on the inside. Called Samsung customer service and was told that the light bulb is only supposed to last 6 months. I purchased all Samsung appliances for my kitchen and I am disappointed in all of them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mermer,
Thank you for bringing your microwave oven to our attention
The experience is not what we expect from our customers.
we do apologize for all the inconvenience this may have caused you.
I recommend following the steps in this link to help you with this issue.
https://www.samsung.com/us/support/answer/ANS00049242/
You may also check the product manual
https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf
If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144319228
^Ross








