Customer Ratings & Reviews
- Model:
- MS14K6000AS
- SKU:
- 5578732
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers consistently note the 1.4 cu. ft. Countertop Microwave with Sensor Cook's ideal size and ease of use. Many appreciate its fast heating and stylish design, while some find the interior light dim and the buttons somewhat difficult to press. A few users also mentioned concerns about the door's closure and the microwave's noise level during operation.
This summary was generated by AI based on customer reviews.
Works great, no complaints.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, no complaints. Works great, no complaints.
I would recommend this to a friendGreat for daily use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift and I believe it served the purpose.
I would recommend this to a frienddidn't last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very beautiful microwave but poor quality , didn't last 2 years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, mario. We understand that its frustrating when expectations aren't quite met and would love to discuss this further. Please reach out to us via any of the following outlets and reference ticket number 1140352079.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo
Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it Best purchase #1 product Recommend to anyone
I would recommend this to a friendVery bad reliability.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in January, 2021. Died in February, 2022. After a normal cook cycle when the door was opened to get the cooked item out, the dish starts to rotate again and won't stop. Thirteen months is a bad reliability problem. Would certainly not recommend it, nor will I buy the Samsung brand microwave again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tech,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung microwaves. We truly understand that this causes inconvenience especially if we are heating up our favorite dishes. Usually, if your microwave turns on by itself after getting the cooked item, you may need to clean the door, check the latch, or ensure that the door is closed all the way.
Please use this link as a reference for troubleshooting steps :
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime. https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144208362
Thank you for choosing Samsung. Have a great day.
-Trisha-
best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is first choice but we went store and they dont have any stock and ended up buying sharp
I would recommend this to a friendIt's okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a average microwave for the price. Nothing special about it, but it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MikeB, I want to say congratulations on your new Samsung Microwave. We are appreciative of your feedback and glad to see that you are enjoying your new machine. I would like to welcome you to our Samsung family. ^Brad
Always cold in the middle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most terrible mic I've ever had in that order range. I usually love samsung. Not this time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns when cooking in your Samsung Microwave. I would like to ensure you are getting the best performance from your machine. See link below for helpful information:
https://www.samsung.com/us/support/answer/ANS00049159/
Thank you for choosing Samsung. ^Brad
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Past the point of being able to return and the turning mechanism "clunks" often. If you open the door and move the glass dish a bit it will stop, for a while. I have tried many things to get it to stop...expecting the rotate feature to fail at some point as that noise isn't normal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to bring your concern to our attention that would frustrate me, too. I have found an article that may help with your concern on your microwave making unusual noises (https://bit.ly/3p0KbvP). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143987117) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Came broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sent a broken one as a replacement after original shipment was lost in transit. Very inconvenient.
No, I would not recommend this to a friendupgraded
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Works great. Love having a kitchen timer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we are so glad that you love your new microwave and we agree the timer is a great feature! We strive to make quality products that work for our customers! If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143987904) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Average microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too long to heat food. The sensor cook feature may be the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sipitio,
We appreciate you reaching out regarding your inconvenience with our Samsung microwave and we know how important microwaves are especially if we are heating up our favorite food. If your microwave has weak heat and runs for a long time, the microwave may not work, too much food is being cooked, or improper cookware is being used. We apologize for the inconvenience and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Heating is weak or slow. See page 56.
https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144288766
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Door
Received with a broken door
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this microwave and the door was broken out of the box. It would not latch, so you could not use it. I returned and bought an LG microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144964226
^^Ross
- Cons mentioned:Door
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door stuck when try to open. Need one hand to push the button and the other hand to pry the door open.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi lifeview,
We appreciate you giving us a review about the Samsung microwave. I'm sorry to hear that the door stuck when trying to open, and the buttons are hard to push. Thank you for your honest feedback. Right now, we are continuously working to improve our Samsung products.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144535518
^Rainly
Look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a samsung product i expected better quality control. Had the 1st one delivered there was a dent on the bottom, back and side. Returned and ordered another one. On the 2nd one the side screw was screwed in too far and dented the side and there was something wrong with the heating as well. Wouldnt warm up a cup of water in 30 secs even on high settings. For a 1000 watt microwave unacceptable. Returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kazacune,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
Samsung Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok. Takes too long to heat up leftovers. Too lightweight for my liking. Hard to see the setting and number without a ton of light in room. You have to aggressively press buttons to turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Raee,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps: See page 56 for Heating is weak or slow. Please see the Technical specification on page 60.
https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144276698
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Door
Returned unit. Warped door/cheap feel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t heat as well as my previous cheaper less powerful microwave. The door was warped. Had a cheap feel as well. Returned to store and bought a GE 1150 watt, much happier with it.
No, I would not recommend this to a friend Its fine for a mid size microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like the ceramic inside makes it easy to clean up.
I would recommend this to a friend- Cons mentioned:Noise level
Noisy and slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and poor heating. Motor makes huge noise and it takes longer time to cook.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung microwave, Ramn. We're here to help.
Here is a link to the troubleshooting steps to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The below link contains the troubleshooting steps when your microwave takes longer time to cook.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I've also included a helpful link to calibrate your oven's temperature for reference.
https://www.samsung.com/us/support/answer/ANS00049012/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145041669) to help our team pull up your information when you message us.
Thank you!
-Angelica
Broken piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave Door not functioning properly, its not opening how hard you press the button. You have to lift a bit from bottom to open the door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Noob, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143707632) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena