Customer Ratings & Reviews
- Model:
- MS14K6000AS
- SKU:
- 5578732
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers consistently note the 1.4 cu. ft. Countertop Microwave with Sensor Cook's ideal size and ease of use. Many appreciate its fast heating and stylish design, while some find the interior light dim and the buttons somewhat difficult to press. A few users also mentioned concerns about the door's closure and the microwave's noise level during operation.
This summary was generated by AI based on customer reviews.
Run away fast from this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 for 3 strikeouts on this microwave. 1st had broken glass returned. 2nd sounded and looked fine, didn’t hear @ all. Returned. 3rd, lasted 12 TV dinners and totally dead.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to move when I was suppose to due to Covid. When I got into the apartment it was April and not Feb like It was suppose to be. I opened the microwave and it was damaged. The side was pushed out. It was not dented like something hit it and the box was in tact. Still Best Buy would not exchange it bc it was past the window.
No, I would not recommend this to a friendGood day to day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I gave 2 stars is because 3 months after purchase the microwave stopped working and even though was under warranty and was fixed for free it took Samsung 3 weeks to complete.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Patrick,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Microwave has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144272342
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Button quality
The panel doesn’t work ptoperly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel needs some very strong hands to push the buttons
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Abigailknight,
Thank you for reaching out and letting us know the issue you're having with the control panel of your Samsung Microwave Oven. We understand how inconvenient it is, and it's not the experience we want you to have with us. We're here to help.
Attached here is a link to a troubleshooting guide that you may use, which can help us rectify the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Also, I've included another link for the user's manual containing information that you can use as a reference if you encounter a problem with the oven, including the button issue and how to fix it (page 54-59).
https://downloadcenter.samsung.com/content/UM/201901/20190107144325356/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf
For any other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144141245
- Angelica
Not Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so nice. No illuminate button to illuminate the buttons and the buttons to press aren’t so easy. The door is black and doesn’t really allow you to see what’s going on inside. No go. My black and decker 50$ better just smaller
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, Batmanish, for sharing your thoughts on this microwave. Samsung values your feedback as it helps us continue working to improve the overall customer experience. ^Jecca
Product and service is horrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage and the service for defects is absolute garbage. I am beyond disappointed with this purchase and more so with the runaround from the Geeksquad. The microwave was bought in 10/21 and now doesn’t work. I buy the 4 yr insurance and can’t get a simple replacement. Incredible!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144556125.
-Noraina
Samsung microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touchpad really could use improvement. It is difficult to see in dim light.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello buyer! We are sorry to hear that you are not happy with the microwave's design. Please know that we hear your concerns and they do not go unnoticed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143976640
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Broken in a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave in 2019 and 14 months later it is completely dead. It is impossible to do a DIY repair because they use special screws. So it's either pay a repair person or get a new one. I'll be getting a new one, but I will never buy Samsung appliances again
No, I would not recommend this to a friendPlate inside microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the plate inside the microwave and price should've been cheaper
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello irby, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143707639) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Lemon !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one either wouldn’t open , and if you got it open, then wouldn’t close! Called & they said send it back when we get the replacement. We did. Second one lasted 1 week , then start button would not work. Returned to store. Very poorly made .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steelrange,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144527833
^Rainly
Unsatisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item would not open had to send it back. The next one I received the whole front electrical keypad was detached off the frame. Come on Samsung and delivery men
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144971097
^^Ross
Don’t Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a couple months. Microwave now turns on when ever it wants. Just runs until it’s unplugged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We want your cooking to be as easy as possible with your microwave, JakeH!
If your microwave turns on by itself after you close the door, you may need to clean the door, check the latch, or ensure that the door is closed all the way.
To return to normal, please follow the instructions in this guide, "Microwave turns on by itself."
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
Please jump to 2:45 in this video to learn more:
https://www.youtube.com/watch?v=N064z8CQ8XA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145226424) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned both of them and didn’t try for a third shot. They both came damaged one shipped to the house the second one at store picked up
No, I would not recommend this to a friendOnly works for a year- disposable apparently.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave worked fine until 12/26/2021. So we had it for just over a year then it quit, it suddenly stopped heating anything up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we thank you for your review and we are sorry to hear of the concerns you're having with your appliance. I have attached a troubleshooting link that may help with your concern of your microwave not heating (https://bit.ly/3Jq9VK8). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144025965) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Not worth the price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Samsung is going downhill. The push button to open sticks and you have to press top and hold down to get to open have not even had it a month terrible !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tara,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with the buttons on your microwave. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue. It has the step by step instructions on what to do if the control panel of your microwave does not respond.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144267336.
-Noraina
broke
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have had to have them repair it 2 times now not a year old i dont recommend this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your review of your overall experience with your Samsung microwave, and we'll be glad to look into this for you.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145014369) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after purchasing microwave, it stopped working. Very surprising for Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Shaggy, I see you are having issues with your Samsung Microwave not working. We can definitely take care of these issues you are experiencing with your warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144093075. We thank you for being a part of the Samsung family. ^Brad
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door does not latch or unlatch. Replaced 2 times already and waiting for 3rd unit. Stay away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kips,
We appreciate you informing us that your Samsung oven has been replaced twice, and you're waiting for the third one. We apologize for the inconvenience and will gladly look into this for you.
To better assist you with this issue, please get in touch with us via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Stop heating after five months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After five months of having this microwave, it’s no longer heating up my food. What are my options?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jose,
Thank you for raising your concern about our Samsung Microwave. We take pride in our products' quality, so we understand if your microwave stopped heating. Let me help you by providing this link.
The microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144979537) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having the microwave for 6 months. It completely stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 1.4 cu. Ft. Countertop Microwave with Sensor Cook - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Microwave stopped working. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/.
I also shared the link about the warranty information of your Samsung Microwave: https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA.
Your Samsung Microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144712312
Have a great day.
Melardo