Customer Ratings & Reviews
- Model:
- MS14K6000AG
- SKU:
- 5687934
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers consistently note the 1.4 cu. ft. Countertop Microwave with Sensor Cook's ideal size and ease of use. Many appreciate its fast heating and stylish design, while some find the interior light dim and the buttons somewhat difficult to press. A few users also mentioned concerns about the door's closure and the microwave's noise level during operation.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was nice looking but it was a returned item when i got it home did not work
No, I would not recommend this to a friendVery good value - works very well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as a gift for a family with two children and a very busy life style. Stands up well to constant use. The sales person was very helpful and persistent to find just the appliance we needed.
I would recommend this to a friend- Pros mentioned:Size
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is bigger and more powerful than the one we have used in the past. Really like the looks of it also!
I would recommend this to a friend Nice Look, Underpowered?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find that even at full strength, this microwave tends to take a little longer to cook. It looks nice though and it's easy to use.
I would recommend this to a friendIts good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought it because it was on sale. But it works like a mirowave is suposed too. And it matches my oven.
I would recommend this to a friendNuke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matched the rest of my appliances but wish it was a little more powerful for the cost
I would recommend this to a friendGreat Microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the best microwave I’ve purchased in quite a while. Has been good cooking very evenly.
I would recommend this to a friend- Cons mentioned:Noise level
Loud but works !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a really good job heating the food up, however, its so loud. Reading other reviews, this seems to be expected from this model. Wish Samsung made more countertop options but having said all that, good all around.
I would recommend this to a friend good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave works great the only real problem i have with it is the glass in the front is to dark so you can't see your food.
I would recommend this to a friend- Pros mentioned:Heating speed, Size
Great Microwave so far!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for average size home. Heats food pretty quick! Ceramic Enamel Interior inside it's easy to clean.
I would recommend this to a friendBrand response from Samsung
Posted .I'm happy to hear that this microwave is meeting all your needs. Thank you for choosing Samsung. ^Lo
Average microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average microwave. No complaints on performance and seems to last with a lot of use.
I would recommend this to a friend- Pros mentioned:Ease of use, Size
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job, easy to use. Perfect size for counter top.
I would recommend this to a friend Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 years and its best one ive owned no problems at all
I would recommend this to a friend- Cons mentioned:Door, Interior light
Poor design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door did not shut properly No light Kept shorting out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TJG64,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - 1.4 cu. ft. Countertop Microwave with Sensor Cook - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some troubleshooting links that might help you.
Condensation forms on the microwave door
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I hope your issue will be resolved.
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144382549
Thank you for choosing Samsung.
^Ross
- Pros mentioned:Size
Aethetically appealing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for the price; efficient, safe, compact
I would recommend this to a friend No complaints
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Fast and easy to use buttons. However it’s hard to see or look through bc of dark glass
I would recommend this to a friendEverything was good till
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was good till this year the clock keeps resseting whenever we open the door or close it.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, 49er831. ^Lo
- Pros mentioned:Ease of use
Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the easiest appliance to operate. Easy to use and clean
I would recommend this to a friendBrand response from Samsung
Posted .Hi DJackson,
We are glad to know that you purchased Samsung products. We are happy to receive your suggestion about the Samsung microwave. We will surely notate your feedback for better products in the future.
Please see the below link that might help you know more about the microwave:
https://downloadcenter.samsung.com/content/UM/202202/20220210143502477/MS14K6000AS_AA_DE68-04345Q-02_EN_MES.pdf
If having trouble, you may use this link for future reference:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS14K6000AG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144278254
Thank you for choosing Samsung. Have a great day.
-Trisha-
It’s the color
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they make black stainless steel to match my other appliances! I use it everyday and the popcorn button cooks the microwave popcorn perfectly!
I would recommend this to a friendGREAT QUALITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO MY OLD MICROWAVE FINALLY GAVE OUT A FEW WEEKS AGO AND ODERED THIS AFTER SEEING IT ON SALE AND LOVE IT. IT A SIMPLE MICROWAVE JUST PLUG IT IN AND START USING IT. CAN'T GET ANY SIMPLER THAN THAT
I would recommend this to a friend