Customer Ratings & Reviews
- Model:
- MS14K6000AG
- SKU:
- 5687934
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers consistently note the 1.4 cu. ft. Countertop Microwave with Sensor Cook's ideal size and ease of use. Many appreciate its fast heating and stylish design, while some find the interior light dim and the buttons somewhat difficult to press. A few users also mentioned concerns about the door's closure and the microwave's noise level during operation.
This summary was generated by AI based on customer reviews.
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a kitchen set! Work good at the beginning but does on me after just a year!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tony,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave. If the microwave has stopped working, the most common reason is loose connections or tripped circuits can cause one or the other not to work, and if this has been going on since installation, it's very likely due to improper installation or insufficient power supply.
I highly recommend clicking these links below for a basic troubleshooting guide:
Microwave has stopped heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
The microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
For future reference please click on the link below for other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=range&referrerPageUrl=https://www.samsung.com/us/support/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS14K6000AG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144278499
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use
Queen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product I love how easy it is to use and not to mention the food lables
I would recommend this to a friend - Cons mentioned:Door, Noise level
Odd Noises
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st microwave, the door wouldn't open when pressing the button. We exchanged without an issue thinking that was a defective one. 2nd microwave... Had this a few months & now past the return point. This make an AWFUL noise when heating up the food. It seriously sounds like is going to explode. 10/10 would NOT recommend. In this case 2 strikes and your out. Won't be ordering a Samsung appliance again.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Good product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to use! It would not take too much time to reheat a dish of food!
I would recommend this to a friend - Pros mentioned:Ease of use
Best microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to assemble and use. Everyone in my household is pleased with our new Samsung microwave.Thanks Samsung
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy tu use , good quality and very fast delivery , easy instructurral hand book , nice looking microwave
I would recommend this to a friend - Pros mentioned:Size
Great microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to the man cave! Gets the snacks ready for movie night
I would recommend this to a friendBrand response from Samsung
Posted .Hi there StarkEgo, congratulations on your new Samsung Microwave. I am so thrilled you are liking the unit. We are thankful to have you as a member of our Samsung community. ^Brad
Shipping company sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item well made. Would have gave 5 stars but when they delivered they put it on driveway in front of garage door in plane sight instead they could have put in in court yard on front porch where a brick wall would hide it from street.
I would recommend this to a friend- Pros mentioned:Size
Inexpensive microwave from Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convienient and is very powerful for a smaller mircowave. It doesn't take up a lot of space. Easy to use.
I would recommend this to a friend - Pros mentioned:Design
Great desing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is everything I was expecting, Beautiful desing and match we the apliances that I had already
I would recommend this to a friend No complaints
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this microwave for 5 months and have had no complaints. I love that the preset buttons actually work as they say, unlike my previous microwave. The melting butter button works perfectly. Only negatives i have are the glass being too dark and the metal skin is very thin and was dented out of the box. Works great though.
I would recommend this to a friend- Pros mentioned:Ease of use
Name brand product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Great quality product. Easy to clean. Overall great product I would recommend to others.
I would recommend this to a friend Good microwave for money.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good solid unit. Bit loud than most and keypad does not lite up.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tech,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave's control panel not lighting up and making a loud noise. The control panel was designed in white font to see the letters or the settings that we wish to use. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds.
I highly recommend clicking these links below for a basic troubleshooting guide:
Microwave is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS14K6000AG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144252366
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Size
Over
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in our small space we have to put it l
I would recommend this to a friend Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I began having issues with this microwave very soon after I was no longer able to return it. And what do you know...it has quit working on me entirely! Purchased 10/11/2019....no longer works 04/13/2020. Samsung used to make better products. Apparently not anymore. Purchase at your own risk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NiaP! I'd like to help with this! I have this link (https://bit.ly/2YF9J4q) that can walk you through what to do when the microwave stops working. ^Jecca
- Pros mentioned:Size
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great!! Definitely recommend it. Does not take up much space from countertop.
I would recommend this to a friend - Pros mentioned:Performance
It does the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does the job. the seal in the corner of the microwave is open just a tad but that doesn't seem to affect the performance. for a basic microwave, it's good
I would recommend this to a friendBrand response from Samsung
Posted .Hello hlattimore,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to hear that your microwave does the job. I understand the seal in the corner of your microwave is open but does not affect your microwave's performance. We will take note of your feedback as this helps us improve more on the quality of the product and service we offer.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549765.
-Noraina
Microwave to good for it self
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a learning curve to this microwave who would have thought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung, Redfool. ^Lo
- Cons mentioned:Noise level
Samsung microwave oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product but not a great one. Key pad needs to be lighted. Also this product is loud, very loud. The product is a little over priced but so far it work well.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MovieBuff,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave's control panel not lighting up and making a loud noise. The control panel was designed in white font to see the letters or the settings that we wish to use. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds.
I highly recommend clicking these links below for a basic troubleshooting guide:
Microwave is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144252297
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Design
Love this microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave. Lovely design and the keep warm feature is amazing
I would recommend this to a friend