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Customer reviews

Rating 4.4 out of 5 stars with 882 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,008 reviews
  • Rated 5 out of 5 stars

    Works Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's noisier than my old one, but it works well. The guy who installed it did a good job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We don't use a microwave that much, so as far as I know it is cooking ok. Problems are that the "buttons" don't always respond, you have to touch them over and over. This week the handle started cracking. I have no idea why. Again, we don't use it often, we don't have kids at home slamming it around. Apparently it is just made cheap.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand your disappointment with not having the best experience with your microwave. Let us help.

      Here is a link for troubleshooting steps for your microwave that doesn't always respond; kindly click the embedded words.

      Microwave control panel does not respond.
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149838406) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Solid Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very, very, very solid OTR Microwave. Works very well with no issues or concerns.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always my choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had pretty much the same model but unfortunately it stopped working due to Water damage from a flood upstairs cause the damage to the microwave. I was so upset because nothing was wrong until that flood. I went with what was working and not over priced,Has features my kids and my elderly Mom can understand. It has a sleek design that matches my other appliances.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item itself was good,until i open it and notice the top was damaged, but didnt have time to purchase another one before the gathering.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Nice surprise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my over the range microwave oven. The ven is very strong even on the low setting. It looks good is quiet and works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works as it should no issues of concerns looks great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is good no problems Time will tell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Fit Replacement

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Samsung SMH9187ST/XAA purchased from BestBuy at least 10 years ago. I wanted to avoid having to cut into any of my tile backsplash so I wanted to get as close to the same dimensions as my old microwave. This model fits perfectly except that the power cord is in a different location requiring a new hole. The mounting screw holes are in the same location but only 2 screws instead of 3. I ended up just using the old bracket instead of the one with the new one. Very happy as this made my installation so much easier. Microwave is slightly smaller cubic ft wise but is also quieter. Very happy so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What kind of "title" do you want?? Good machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like the same machine as a Whirlpool. I figured out why it was on sale. 1. of all my previous microwaves had a 10 second 360 degree turning time. 2. all my previous microwave also had a 30 second reheat button Otherwise, it is functioning as a normal microwave. I doubt that it will last as long as my first one, functioning unblemishing for 34 years then the read out became dim.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my samsung..and it fits and installation was a breeze

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We would buy this again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the look of this microwave and its functionality has not disappointed so far. The only pain in the rear that this product really has is the installation part...but that has nothing to do with its functionality. The sleek look matches our stove top oven and the vent has been better on this microwave than the one we had to replace. We are very satisfied with this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ‘nothing fancy’ microwave oven is made well, easy to use. I highly recommend if you do not use your microwave for anything complicated. Personally, we use ours for heating liquids like soup, cheese dip, etc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung microwaves continue to fail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There isn't a problem with this microwave, however, I'm reluctant to rate it highly since I've had 2 of these Samsung models fail in the last 5 years. They always seem to die right after the warranty runs out. I would use another brand, but brand but in this situation, I need all the installation holes to match existing. I will use LG in the future.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Raymond,

      Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Ricardo Samsung

  • Rated 3 out of 5 stars

    Mind the gap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation took two people and took about an hour since we had the setup and screws from the previous microwave to use as our guide and no new cutting was needed into the overhead cabinets. The reason for 3 star review is that we have a cabinet on the left side (when facing the microwave) that extends further than the microwave. Because our previous microwave was created in a way that the width remained the same when the door swung open, we never had an issue of the door not being able to be opened due to it an additional few centimeters added when the door is swung open. Since this microwave does not account for that, it caused it to stop 1/4 of a way when opened. I hacked a divot into our side cabinets to allow for the door to swing open but this is not optimal. I just didn't feel like uninstalling and returning. The buttons also feel that they need to be pushed harder than the previous microwave.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Christian,

      We can feel the dismay you have for this microwave. We are here to assist you with it.

      We want to thank you for purchasing our Samsung microwave and we appreciate that you like the adjustment you made to make the microwave work for you.

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1146696887), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Good Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a microwave, works well, looks great. What more can I say? Thumbs up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave with easy to use control panel. Easy to install.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microwave Showdown: Samsung vs. GE

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of loyalty to GE microwaves, a recent door latch issue led us to try Samsung. While the Samsung microwave has its advantages, including a sleek design, there are notable drawbacks: Timer Limitation: You can't run the microwave while the timer is active, which can be inconvenient. Weak Completion Beep: The sound indicating the end of cooking is weak and infrequent, risking overlooked meals. Dim Keypad Display: The display is dim, making it less user-friendly in low-light conditions. Express Cooking Limits: Samsung offers only a single "30 sec" express cooking option, limiting flexibility. Despite these drawbacks, Samsung may be a suitable alternative for those willing to compromise on certain functionalities.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money! 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is one of the best I ever had! Cooks perfectly and the defrost feature works perfect! A must have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What you expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and modern design. Very easy to install. Works perfectly. Great price for value.

    I would recommend this to a friend