Customer Ratings & Reviews

Beautiful. Not overly expensive. Works as expected

Great help with what I need . Was able to pick it up when promised. We love there Samsung appliances . So if you need anything let them know and if they don’t have it they’ll try to get it for you. If they can’t get it they will suggest something comparable . Thanks and keep up the good work.

Very satisfied with our new Samsung Microwave. Operates basically the same as our old Samsung microwave. Best Buy price point was good and the technicians installed our new unit were very professional, hauled away our old unit and cleaned up after the installation to our satisfaction.

This is a nice microwave. The flat panel buttons are a bit difficult to push, but that is not a huge issue as it prevents accidental button pushing. Overall, I am satisfied with this purchase.

Installed it myself without ever taking shop class! Included templates that made install a snap. Microwave works great! Steaks thaw in minutes, veggies cook thoroughly, and reheating leftovers is a push of a button, range fan and light work great too! Reduces smokiness and keeps the kitchen manageable while cooking. Highly recommend!

I hope this one works. The last didn’t. The tech was great. Handle and short in system.

This is my second microwave, my daughter caught the new on fire so we had to replace it. We've had this for a year a the handle cracked at the top and bottom. Strangest thing ever...but I've ordered a replacement handle so hopefully no more issues.

Outstanding experience from the beginning with Gene helping me out with understanding my needs and filling them to the installation person who was great, professional, and efficient. The product is excellent, exactly as described and works like it is supposed to. I will buy from Best Buy for any of my needs, no reason to go anywhere else. If they have the products I need, they are my go to source.

It does the trick. It’s basic but works great! Had issues with the door and not shutting soft, but Samsung came out and received a new microwave and all has worked great!

Died in almost 3 years. I bought this in the fall of '22 while rehabbing my condo. It wasn't installed until the spring of '23 and died in Oct. '25. Samsung told me it was out of warranty (which I understood) and sent a tech out to diagnose the problem. Basically, the unit would not regulate how hot it would cook - technician put a cup of water in for 2 min. and burnt his hand pulling it out. They said they would call back with the cost for parts and repair. It needs 5 parts totaling $579 plus $95 for labor and $120 for a "trip" charge. For a $200 microwave... junk. Don't waste your money.

Handle broke after 4 months. Samsung won't replace under warrenty. So many others have had the same problem. Poor quality microwave and warrenty.

One hundred percent satisfied with this Samsung microwave!

Looks nice, and works great. Service support was excellent.

Beautiful and sleek. Love the style. It really is a perfect lool for my kitchen. The setting are so easy to work with and set up took minutes. It comes with a templete and tells you what tools to use. The most user friendly instructions ever.

Great product from Samsung! My family has trusted Samsung for TV's, Washer and Dryer units, and now this stove and the matching microwave. 100% for Samsung quality and Customer Service, absolutely outstanding! This Microwave is a great quality and well designed product. We have had zero issues so far with this great microwave.

It's very adequate. Nothing fancy but gets the job done.

This was a replacement for a very old over the range microwave. Size was almost exact. If you never have changed out an over the range microwave be patient it takes sometime and requires 2 people. Not a 20 min job. Works great

very happy nice set up- a good value- looks nice with the range

Microwave works great. Can't use both timer and cook at same time.

The best microwave that I have bought, fits perfectly in my kitchen!