Customer Ratings & Reviews
- Model:
- ME16H702SEB
- |
- SKU:
- 3897003
Customer reviews
Rating 4.4 out of 5 stars with 2412 reviews
(2,412 customer reviews)Rating by feature
- Performance3.9
Rating 3.9 out of 5 stars
- Cook Settings4.0
Rating 4.0 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great propduct
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic microwave and works as expected...
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Nice looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive microwave with matching oven, fridge, etc.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install and works well I would recommend it
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Very good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's fantastic and the ventilation is not so noisy
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
More expensive than GE and less options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation bracket is a cheaper design than General Electric and will cause leveling issues. Microwave looks nice, but less options than competitors and more expensive.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ziggy,
Thank you for your feedback about the Samsung Microwave.
We apologize for not meeting some of your expectations about our product.
Let me share the product manual so you can better appreciate our product.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
Please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144793110
Thank you for choosing Samsung. Have a great day.
^^Ross
Rated 5 out of 5 stars
Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love my new microwave!!! I warms the food very fast.
I would recommend this to a friendRated 5 out of 5 stars
Does a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product always like Samsung. Does what I need it to do
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great the microwave really does a great job!!!!!!!
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is a great addition over any range!
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Excellent Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No problems with this item at all. Works well. Nice.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit under cabinet definitely stands out in the kitchen
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
samsung-1.6 cu.ft over-the-range microware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i like the services that we got.and we love the microware.
I would recommend this to a friendRated 3 out of 5 stars
Okay for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fingerprint-resistant. Very hard to choose the times. Cook's good. Not overly noisy. Too much strength is needed to push the choices. Otherwise no issues.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello Kwallenborn,
Thank you for bringing this to our attention. We do apologize for the issue you encountered with our appliance especially for setting the timer and buttons hard to push.
I highly recommend checking out these links for basic troubleshooting steps: For noise concerns about your microwave.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The turntable does not rotate and is making noise
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
For buttons hard to press.
Control panel does not respond https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If you encounter some error code on your Microwave product, here's the best link for you.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Here's a simple tip on how to clean your microwave.
Clean the microwave
https://www.samsung.com/us/support/answer/ANS00062285/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a great day.
Reference number:1144625099
^^Ross
Rated 1 out of 5 stars
parts were missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after installing an over the range microwave we found that parts were missing. when we called they could not supply the part and told me they would give me $20 back and I could try to find it on my own.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Microwave - White
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hi Patience,
I'm sorry to hear your ME16H702SEW is missing parts. Please call 800-SAMSUNG to speak with an agent who would be happy to assist you in replacing them.
Sincerely,
Ms. Samsung
- Cons mentioned:Button quality
Rated 2 out of 5 stars
Its good not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest microwave. Looks bulky and the buttons could be easier to use. But its quiet and heats up well.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your feedback with us, Dbushey2. Samsung is always looking for ways to improve our products and reviews like yours are vital in that process. ^Lo
- Cons mentioned:Noise level
Rated 2 out of 5 stars
it's just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is quite noisy and you have to push quite hard to get the numbers to register.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
No, I would not recommend this to a friend Rated 5 out of 5 stars
wave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gooooooooooooooooooooooooooooooooooooooooooooooiid
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
My product works okay and I do love the sturdiness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I'm not crazy about is the glass turntable in it. It doesn't sit well.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi Myreview,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave turntable. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144522058
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Button quality
Rated 1 out of 5 stars
Don’t Buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 months, it is shot. You need to press very hard to get keys to work on panel, I have never had a microwave where you literally have to push so hard. Hoping there is still some kind of warranty, would rather just buy a different microwave. I guess you get what you pay for?
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bell! This link (https://bit.ly/2V4Kas6) has what steps to take when the control panel is not responding to your touch. ^Jecca
Rated 3 out of 5 stars
Sleek looking over the range microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks great and it is fingerprint resistant! However, it has only one light and it does not have the express time setting function.
This review is from Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello Erjie,
Thank you for bringing this matter to our attention. Your feedback is important to us. At Samsung, we do understand the inconvenience it has caused you using your Samsung Microwave. Rest assured we will consider everything to help improve our Samsung products.
Below are the following links that can explain the issues you are having:
Guidelines on using your Microwave:
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
Users Manual Pages 10 to 15
Specifications of your Microwave:
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/me16h702ses/pdf/ME16H702SES_V2.pdf
Link to get the Serial and Model Number of your Microwave:
https://www.samsung.com/us/support/#find-codes
The model number is ME16H702SES.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144792851
Thank you for choosing Samsung. Have a great day.
Joy










