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Customer Ratings & Reviews

Model:
ME16H702SEB
SKU:
3897003
Your price for this item is $199.99

Customer reviews

Rating 4.4 out of 5 stars with 2412 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 3.9 out of 5 stars

  • Cook Settings

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,412 reviews
  • Rated 5 out of 5 stars

    Great propduct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a basic microwave and works as expected...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive microwave with matching oven, fridge, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and works well I would recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fantastic and the ventilation is not so noisy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More expensive than GE and less options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation bracket is a cheaper design than General Electric and will cause leveling issues. Microwave looks nice, but less options than competitors and more expensive.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my new microwave!!! I warms the food very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product always like Samsung. Does what I need it to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great the microwave really does a great job!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is a great addition over any range!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with this item at all. Works well. Nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit under cabinet definitely stands out in the kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung-1.6 cu.ft over-the-range microware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the services that we got.and we love the microware.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fingerprint-resistant. Very hard to choose the times. Cook's good. Not overly noisy. Too much strength is needed to push the choices. Otherwise no issues.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Kwallenborn,

      Thank you for bringing this to our attention. We do apologize for the issue you encountered with our appliance especially for setting the timer and buttons hard to push.

      I highly recommend checking out these links for basic troubleshooting steps: For noise concerns about your microwave.
      Samsung microwave is making unusual noises
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/
      The turntable does not rotate and is making noise
      https://www.samsung.com/us/support/troubleshooting/TSG01001970/

      For buttons hard to press.
      Control panel does not respond https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      If you encounter some error code on your Microwave product, here's the best link for you.
      Samsung microwave error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      Here's a simple tip on how to clean your microwave.
      Clean the microwave
      https://www.samsung.com/us/support/answer/ANS00062285/

      If assistance is needed, please reach us with the following options to further assist you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you for choosing Samsung. Have a great day.

      Reference number:1144625099

      ^^Ross Samsung

  • Rated 1 out of 5 stars

    parts were missing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after installing an over the range microwave we found that parts were missing. when we called they could not supply the part and told me they would give me $20 back and I could try to find it on my own.

    No, I would not recommend this to a friend
    • Brand response from MsSamsung
      Posted .

      Hi Patience,

      I'm sorry to hear your ME16H702SEW is missing parts. Please call 800-SAMSUNG to speak with an agent who would be happy to assist you in replacing them.

      Sincerely,
      Ms. Samsung MsSamsung

  • Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    Its good not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the greatest microwave. Looks bulky and the buttons could be easier to use. But its quiet and heats up well.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to share your feedback with us, Dbushey2. Samsung is always looking for ways to improve our products and reviews like yours are vital in that process. ^Lo Samsung

  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    it's just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is quite noisy and you have to push quite hard to get the numbers to register.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    wave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooooooooooooooooooooooooooooooooooooooooooooooiid

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My product works okay and I do love the sturdiness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I'm not crazy about is the glass turntable in it. It doesn't sit well.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Myreview,

      We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave turntable. Don't worry will surely notate your feedback about this matter for a better product in the future.

      I highly recommend clicking this link for future reference or guide:
      https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/

      The turntable does not rotate and is making noise:
      https://www.samsung.com/us/support/troubleshooting/TSG01001970/

      How to cook with your Samsung microwave:
      https://www.samsung.com/us/support/answer/ANS00049159/

      You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
      https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144522058

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Don’t Buy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 10 months, it is shot. You need to press very hard to get keys to work on panel, I have never had a microwave where you literally have to push so hard. Hoping there is still some kind of warranty, would rather just buy a different microwave. I guess you get what you pay for?

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Bell! This link (https://bit.ly/2V4Kas6) has what steps to take when the control panel is not responding to your touch. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Sleek looking over the range microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave looks great and it is fingerprint resistant! However, it has only one light and it does not have the express time setting function.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Erjie,

      Thank you for bringing this matter to our attention. Your feedback is important to us. At Samsung, we do understand the inconvenience it has caused you using your Samsung Microwave. Rest assured we will consider everything to help improve our Samsung products.

      Below are the following links that can explain the issues you are having:
      Guidelines on using your Microwave:
      https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
      Users Manual Pages 10 to 15

      Specifications of your Microwave:
      https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/me16h702ses/pdf/ME16H702SES_V2.pdf

      Link to get the Serial and Model Number of your Microwave:
      https://www.samsung.com/us/support/#find-codes
      The model number is ME16H702SES.

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144792851

      Thank you for choosing Samsung. Have a great day.

      Joy Samsung