Customer Ratings & Reviews
- Model:
- ME16H702SEB
- SKU:
- 3897003
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Microwave looks nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave looks nice with the rest of the Samsung set but is quite noisy. Makes a humming sound everytime you use it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Debbie,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's noisy and makes a humming sound. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144559229.
-Noraina
Brand response from MsSamsung
Posted .Hello Debbie, we understand your frustration with this microwave. For further assistance with this issue, please contact Samsung Customer Support via one of the following options:
1. Toll-free calling: 1-800-SAMSUNG
2. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Michelle
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be missing some basic features. For example, you cannot run the kitchen timer while food is cooking. These were two separate functions on my old microwave.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Hockey2112,
We apologize for your experience with the 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave -Stainless Steel was less than ideal.
We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144757293
Have a great day.
^Charles
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like it, but pushing the numbers is very hard, had this same one before and it was not as hard to push the numbers. kind of disappointed in this
No, I would not recommend this to a friend- Cons mentioned:Noise level
Stopped Heating and making strange noise.....
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave stopped heating after 2 years. It also started making a strange buzzing noise as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, WrightConsumer. I would love to speak with you further to see what we can do to turn your poor experience around. Please reach out to us via any of the following outlets and reference ticket number 1139929991.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Was cheap with no frills
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fit the bill. I needed something cheap quickly and it accomplished the job. It isn't as strong as most other microwaves I had but it gets the job done.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi chazmichaelmichaels,
Thank you very much for your feedback on our products.
Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144535891
^Rainly
Decent microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this microwave on sell! It works great and does everything that need it to do but it’s not fingerprint resistant.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Enjay,
We appreciate you giving us a review about the Samsung microwave. You made an excellent choice for your home! Thank you for giving us your feedback about the design. Right now, we are continuously working to improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144424060
^Rainly
Once fixed, seems fine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven came with a broken door latch, so we called the Geek Squad. They came right away and fixed it. It now seems to be working, but we're waiting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144533116
^Rainly
Not The Best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box deal. Samsung appliances are not the best in my opinion. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for letting us know how you feel about this microwave. Samsung is always grateful for useful feedback. ^Jecca
Nice replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit with the necessary bells and whistles. Stovetop lights leave much to be desired. Touch controls require a hard push.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Papa. ^Lo
Don't have it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The OTR Microwave was reordered. The unit is 1" higher than my old one so the fit won't be perfect but Samsung doesn't make a 15.5" high unit.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144785261
^^Ross
Good price for a beginner microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is good for just casual use but not for a person who wants to cook a lot of things. It is basic in nature and works fine for daily use as of now.
I would recommend this to a friendNot user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LED display is vert hard to use almost have to break your finger. Power setting takes too much guess work. Would not recomend this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ron383,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave buttons not being too responsive. Usually, if the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime. https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144663284
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Noise level
Basic microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a basic microwave and it does its job, but it is loud And it is not the best looking appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's loud. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144552597.
-Noraina
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.brought back to the store got another one ... That one did work either !
No, I would not recommend this to a friendNot Built to Last!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item which lasted 14 months. I started having issues with the microwave around the ninth month had a Samsung tech come out and he could replicate the issue I was having with the unit. The magnetron has since failed and I wouldn’t recommend purchasing this item unless you purchase the warranty to protect your investment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robi20! Your feedback is very important to us. Thank you for sharing your experience. ^Jecca
Control Buttons on Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need to push control buttons on microwave, way too hard. Had I known this, I would have purchased another microwave.
No, I would not recommend this to a friendAlready glitches AND bad install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After ordering this microwave and installing on our own, I understand why the last microwave failed in just over 2 years. The Best Buy installer we paid literally screwed a makeshift hole into our microwave to attach it to the wall. We had a large screw through the exact place that the microwave started breaking — actually, literally melted. I find us lucky now that this did not lead to some sort of fire or other related incident. Needless to say, with a little grit, a 5’3” 42 y/o woman (my wife) installed our new microwave properly. I would like to request a refund, and if you are reading this, please consider it a request... I also value time with fam and don’t want to spend weeks back and forth for the refund. Fast forward and our new microwave has a glitch where if you open it with any time left on the clock and then shut the door again, it automatically starts cooking again. Hmmm and grr. Elena
No, I would not recommend this to a friendFirst microwave broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First microwave broke one month after warranty expired this is my second attempt at an identical microwave we'll see how it turns out.
No, I would not recommend this to a friendmicrowave
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought for daughter. she uses every day. color matched fridge and stove
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations to your daughter for her new Samsung Microwave. We are glad to welcome her to our family and thank you for choosing Samsung. ^Brad
Lots of issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this microwave and it was super easy to install. When we went to use it, it would Only work about 1/3 of the time. It would Sound and look like it was working, but it wasn’t heating the food. We ended up having to replace it with a different Samsung model because this one was completely out of stock everywhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Dani! Thank you for sharing your Samsung experience with us. ^Ty