Customer Ratings & Reviews
- Model:
- ME16H702SEB
- SKU:
- 3897003
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
Poor Vent Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like most kitchens, the over the range microwave acts as the vent-a-hood. Unfortunately this unit's suction power is nearly non-existant. I can place a napkin under the air intake and it falls to the stove cooktop. Unit heats amazingly, just can't cook bacon, steak etc, w/out smoking out my whole house.
No, I would not recommend this to a friendBasic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has the basics. I do miss our old one; maybe I was just used to it.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you very much for your feedback on our products.
Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144536567
^Rainly
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My other Samsung microwave that was 10 yrs old was way better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for purchasing the Samsung range. We want to check several essential things to ensure you get the best experience.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144536499
^Rainly
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily detached handle. Not so impressive for my money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Karen,
Thank you for reaching out. We appreciate you informing us that the handle on your Samsung microwave is easily detached. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to the user manual. See pages 19-20 for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
I've also included a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144809231
Thank you!
-Angelica
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All numbers take several time to light up. Hard to set time.
No, I would not recommend this to a friendMicrowave arrived damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too damaged to install and returned. I would not order from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144550524.
-Noraina
works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.basic operation works fine. i have yet to test the exhaust fan.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Aparna, We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
I am adding the user manual link for your reference: https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144785540
Have a great day.
Melardo
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice and works but the buttons are hard to push.
No, I would not recommend this to a friendLooks great until I cleaned it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got some dust on the face from installing and when I wiped it off with a damp towel, the finish scratched up. Maybe not noticable from guest but I have yet to use it and they stick out like a sore thumb..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Clinton! I have this link (https://bit.ly/2T75lar) that can help you with the best ways to clean the microwave. ^Jecca
Good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic microwave - really don't need anything more
I would recommend this to a friendBrand response from Samsung
Posted .Hello bestbuybill86,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to know that the product meets your expectation. You made the right choice for your home.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144532320.
-Noraina
Not a perfect match
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The OTR microwave wasn't a perfect match. The color and finish was an exact match to the oven I bought, but the led display isn't exactly the same color and it's considerably brighter than the oven. It was also surprisingly small on the inside.
No, I would not recommend this to a friendBad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new home and decided to replace all of the Frigidaire Gallery appliances that were in my kitchen with Samsung appliances. I am unhappy with this microwave as it takes a great deal of time to warm up any food. It takes 2-3 x's more time than with my previous microwaves. It's annoying. I had called Best Buy for warranty service and they told me it was working properly. I would never purchase Samsung appliances again. Wish I could give less than 1 star, or zero stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time out of your busy day to share this review with us, JLisme72. We regret to hear that you are not satisfied with your new microwave. If you have any future concerns or questions, Samsung support can be reached at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and reference ticket number 1142970597. ^Lo
- Cons mentioned:Button quality
Not good buttons.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This started off with sticky buttons. Difficult to push. First month, popcorn preset overcooked, caught fire, caused smoke damage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Wood! We would like to speak with you directly about your case to see what options we may have available for you. Please reference ticket number 1141557358 and contact us directly via one of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Handle does not match my oven and it’s an eyesore.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on 3-11-20. Will be returning. The stores have the handle that has the true stainless handle on them. When it was received it had a dark handle on it that looks so very different with my oven since it is above the range. Store said in May have been a different manufacturer and reorder in hopes that I would get the one that matches. I am doing that but it will be refused if it is the same. Now to get the simple microwave I wanted I will have to spend more to get one with no handle. Disappointed.
No, I would not recommend this to a friendJust stops working after 2 years.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third one I brought, all three stopped working around the two year range. It turns on as usual but just stops heating the food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Willie123,
I see that you are experiencing some issues with your Samsung Microwave and would like to make sure that you have the best experience with your appliance. I understand how you must be feeling but I have some good news. Your microwave could still be covered under warranty. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143346679. We thank you for choosing Samsung for your kitchen needs. ^Brad
Too big and not enough power for the size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low power when turned it on. It’s huge but the power it gives doesn’t match the size of unit had to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Zena,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
bad luck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one of these, damaged in the box so returned it. Waited a week for another one to be in stock. Bought the second one and it worked literally 3 times before it quit the very next day - stopped turning, stopped cooking! Returned it as well. Seemed very unusual for Samsung but bought it to match my dishwasher and fridge! Bext Buy did not have any more in stock and had to buy one elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144551946.
-Noraina
Major malfunctions just after warranty expired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just off of warranty, the heating unit and transformer stopped working and need to be replaced. This is approximately a $300+ repair with labor and ridiculous for a relatively new over the range microwave. Samsung is hard to work with and I am very disappointed in the functionality of my Samsung appliances. 3 of 5 have needed repairs that have come just after the warranties ended. One 1 of 5 needed fixing just after it was installed. Never again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. We strive to produce quality products and your experience will not go unnoticed. Thank you for your time. ^Pat
Microwave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February 2020 and has stopped working already lasted not even 2 years.
No, I would not recommend this to a friendBroke 7 days in use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using the microwave for about a week the unit went dead during use. I waited 10 days for Geek Squad to come out to find out the thermostat died. It is going to be another 11 days before they can get it replaced which means I used it for 7 days and will be without it for 21 days. It is installed in the wall so I can't really replace it with another model as the mount won't match. Highly disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144557716.
-Noraina