Customer Ratings & Reviews
- Model:
- ME16H702SEB
- SKU:
- 3897003
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
Cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The inner corner started cracking after about 6 months. Getting a replacement was a hassle. I'm done with Samsung appliances
No, I would not recommend this to a friendSTOP WORKING AFTER 30 DAYS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unexpected malfunction can always happens, but you expect excellent customer service and that does not happens. Samsung subcontracted a local appliance fixer whom wants to charge me. I did not bought the Best buy warrantee service and for that reason Best Buy could not help. DO NOT BUY SAMSUNG APPLIANCES
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific question.
Thank you, and stay safe!
Your Reference Ticket Number: 1144497446
-Angelica
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Purchased on sale and glad that I purchased a warranty because it stopped working within a month of purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Evan62,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung products. We truly understand that this causes inconvenience especially if we are heating our favorite dishes. Usually, if your microwave is not working, there are a lot of factors behind it.
Please use these links as a reference for troubleshooting steps :
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
If the Samsung microwave is not heating or has stopped working the most common reason is that it is in Demo mode:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You also might want to check on this link if your Samsung microwave is not working due to overheating or low power supply:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144610171
Thank you for choosing Samsung. Have a great day.
-Trisha-
Caution 2 warranty repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been out for warranty repairs twice. Best Buy has been great about dealing with the manufacturer but stinks removing a microwave multiple times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BriGuy,
We apologize for your experience with the 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave -Stainless Steel was less than ideal.
We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144756564
Have a great day.
^Charles
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my oven and it was not nearly as well put together. I actually returned it and got a different model from a different company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144654833.
-Noraina
Dont Waste Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really only needed a Microwave for popcorn and to heat up left overs. When with this microwave and after they installed it, didn't work, no popcorn after 10 minutes. Called they back out with another new one in a box and that one didn't work either. Samsung build a horrible product.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Maverick204, I understand your frustration with this microwave. For further assistance with this unit, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
cheap and bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is all plastic so anything will bend sides and bottom. The bottoms are off center so it takes several attempts to have it working.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Nothappyuser, I understand your frustration with this microwave. For further assistance with this, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Also not fingerprint resistant
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really irritating that I purchased something for the reason it’s names fingerprint resistant and it’s not at all
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for letting us know how you feel, PinaD. Samsung values the opinions and feedback of our customers. ^Jecca
Doesn't last long.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had installed this microwave in my house during remodel of last year. Things were great with it until it went out after 6 months of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vidgamerjon,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513435
Thank you for choosing Samsung. Have a great day.
-Trisha-
I don't recommend Samsung for appliances!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the unit for 3 and 1/2 years and the magnetron has already gone out on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RazorAL,
I see you are having issues with your Samsung Microwave Magnetron and it could be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143257053. We thank you for being a part of our growing Samsung family. ^Brad
Went out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave went out after only 4 years of use. Just went out one day and wouldn’t come back on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
This product is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Meh This product works ok. The display is starting to fade already
I would recommend this to a friendBrand response from Samsung
Posted .I would feel the same in your position. We are always looking for areas in which we can improve our products and it is only through feedback from customers like yourself that we are able to make our products better. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143707459) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lites are very dim and the exhaust is extremely loud
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Orlando.
Thank you for reaching out and sharing you feedback about your Samsung microwave. I understand you're having issues with your microwave as the lights are very dim and the exhaust is extremely loud. We will take not of your feedback as this helps us improve more. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144556916.
-Noraina
Very poorly built microwave!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 1st one & discovered a big dent after unpacked. Installed 2nd one & it worked for 1 week! Found the Samsung was difficult to operate ! Had to push the program numbers too hard ! Just didn't operate well at all!!!!
No, I would not recommend this to a friendAnnoying buttons
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are hard to push. The add 30 seconds button wont automatically start once pressed.
No, I would not recommend this to a friendMissing some features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave can’t run while the kitchen timer is on and there is no button to stop the turntable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
Thank you for your honest feedback, and we hope you are in good health. We understand the importance of how you need to use the kitchen timer and the microwave at the same time. Your feedback helps us understand where we can take steps to improve our product and service.
Currently, when the kitchen timer is engaged, the microwave will not work and vice versa. I have shared a Samsung link that mentions this (step 2).
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144741672
Leo
Lasted 2 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nope. Bar item. Purchased in September. Problems started in November. Purchased extended warranty till 2024. Have an ELITE membership with GFEEK SQUAD. 5th visit this Friday trying to repair this microwave. Get a replacement? Best Buy said 3 GEEK Visits required- we're on our 5th.
No, I would not recommend this to a friendProblem: Touch Screen controls does Not work very
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A problem with the Touch Screen controls works with difficulty?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Donald,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience of having a problem with the touch screen control panel.
To help you with this, I will provide you with a link that indicates an article if the Samsung microwave control panel does not respond.
Here's a link:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144535615
^Rainly
Noise is crazy !
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To laud very time I used ; poor light and heavy as hell
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating it is when a product does not live up to your expectations. Here is a link that outlines the operational noises that you can expect to hear from this microwave (http://bit.ly/2TWGIfQ). We hope you find it beneficial in determining if what you are hearing is normal or not. ^Lo
Step away from this microwave..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave sucks! Barley used and it turns on and off by itself like it’s possessed by a poltergeist. Also who designed this where you can’t have a timer on and use the microwave at the same time...STUPID!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tyko, I see that you need assistance with your Samsung Microwave running on its own and realize your experience has been less than ideal. I would feel the same way. We would love to take care of this for you. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143345935. We thank you for choosing our Samsung family. ^Brad