Customer Ratings & Reviews
- Model:
- ME16H702SEB
- SKU:
- 3897003
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something better but I guess I have to keep it
No, I would not recommend this to a friendGood thing I got the extended warrenty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is junk. It has stopped working twice in the year and a half since I bought it. I got the extended warranty so it’s only an inconvenience right now but I would go with a different product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kyle,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513220
Thank you for choosing Samsung. Have a great day.
-Trisha-
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung microwave only lasted about two years. Called geek squad for repair but the repair was going to more than the actual microwave. Ended up paying the difference for a better microwave GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144619505
^ ^Ross
WORST MONEY SPENT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is defective, microwave door is not sealed properly and after nearly 2 months fighting with Samsung, finally they decided replacement. Worst money spent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, THEBOSS. I apologize that this has been a less than ideal experience with regards to your Samsung Over-the-Range Microwave. Thank you for bringing this to our attention. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive or indifferent. This type of input from our consumers is instrumental in shaping Samsung products and services, and we appreciate hearing it! Thank you for being one of the best parts of the family of Samsung! ^Liz
Screw doesnt fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted 4 hours of my friday afternoon trying to install this microwave. After having everything ready, the mounting screw wont fit. Don't waste your time or money.
No, I would not recommend this to a friendDifficult to read buttons.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to operate the microwave buttons are difficult to read. Also, if you push firmly on the body or handle of the microwave it will come on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello kvanterpool,
Thank you for sharing your experience with our Samsung microwave, we do apologize for the inconvenience especially the buttons not working properly.
Here are some links that will help you resolve your concerns.
The control panel does not respond. https://www.samsung.com/us/support/troubleshooting/TSG01001961/
For additional assistance you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144632103
^^Ross
Within 6 mos this microwave died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 6 months this microwave died, I put a cup in to heat it up for tea, hit the +30 button and it was like an explosion went off inside the microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CindyB, We are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138891892 Thanks. ^Shifa
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to have this microwave repaired two times in two years a and a full replacement finally just got a mew one.
No, I would not recommend this to a friendNot for the long haul.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke on year 3 of use. Also doesn't have an option to mute the button sounds which most do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're sorry to hear that your Samsung appliance isn't working as designed. We want to make sure that you get the most out of your appliance. Please, if you would like to have service to resolve your concerns, use this link (https://www.samsung.com/us/support/service/locations/) Thank you for being the best part of Samsung! ^Ty
Only lasted 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It just died after only 3 years today. This is now our second Samsung appliance from this order that has died in 3 years.
No, I would not recommend this to a friendFan stopped working 5 days after buying
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan stopped working 5 days after buying. Still not working. Dont know who will fix it. Bestbuy or samsung?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Moksh! Please, contact us. We would love to help resolve your concerns! 1. Facebook Messenger: http://m.me/samsungsupport;
2.Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference #1142532782 ^Ty
It died too quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave quit working within 2 years. I would not purchase it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi breadlady,
We appreciate you giving us a review on the Samsung microwave. We apologize for the inconvenience since the microwave quit working after 2years.
To help you with this, I will provide you with a link that indicates an article if the microwave is not working.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01207757/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144426671
^Rainly
Poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung microwave broke less than 3 months of purchase. This microwave won't shut down after the door closes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Vish! I certainly understand your frustration and would love to speak with you further to see what I can do to turn this experience around. Please reach out to us via any of the following options and reference ticket number 1139714469.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Repackaged not cool BestBuy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repackaged unit that was suppose to be new ended up returning and bought another.
No, I would not recommend this to a friendButtons stopped working within a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung microwave that’s had issues. Go with a different brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Joseph! Please, contact us! We would love to help resolve your concerns. 1. Facebook Messenger: http://m.me/samsungsupport;
2.Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference #1142531205 ^Ty
great microwave for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very satisfied with microwave and I would recommend it to who I know that needs a microwave
I would recommend this to a friendBrand response from Samsung
Posted .We're happy to hear that you're happy, willie007. ^Jecca
- Pros mentioned:Price
Product works well however
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works well, price was a great deal. Do check for all parts -- including owners manual and glass cooking plate. The one shipped to us had niether of those things, something we didn't realize until we had the microwave installed. Customer service was a bit lacking on getting us a plate and I finally decided to just find one somewhere else. Best Buy does not stock cooking plates but the other big boxes don't either. I did find a same-size plate on Amazon that was specified for other Samsung models but it works. Added $20 to an already low price but I had it in 2 days.
I would recommend this to a friend Samsung - 1.6 cu. ft. Over-the-Range Fingerprint R
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.smoke billowing out of unit only 5 yrs old , minimal use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing some issues with your Samsung Microwave malfunctioning. I would love to chat with you and find a resolution. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143008577. We thank you for being a part of the Samsung family. ^Brad
i returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its over range, we installed it as recirculating and the vents have no suction, none
No, I would not recommend this to a friendQuit heating after one month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit stopped heating after one month. Poor quality.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Sdmm, I understand your frustration with this microwave. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle