Customer Ratings & Reviews
- Model:
- ME16H702SEB
- SKU:
- 3897003
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
Missing part and poor customer service outcome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the microwave arrived later than the shipping estimate. Upon installing, we realized it was missing the turn plate. I called Best Buy and was given the choice to send back the whole microwave and pay up front for a new one with the assumption of being reimbursed (outrageous). We were referred to Samsung customer service per the manufacturer's warranty since we didn't want to take down all our hard work to send back a microwave just for a missing turn plate. I have now sent confirmation of my order twice since customer service was entirely unable to retrieve my email and they still haven't confirmed that they are sending the plate. It seems ridiculous to have to go to all this trouble for a glass plate. Who is contacting Samsung just to try to get free turn plates? You'd think they were a highly sought after commodity that people are constantly trying to fraudulently acquire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144531506
^Rainly
Microwave breaks after 1 year of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this microwave installed a year ago and within a week of installation the microwave would continue running while it was plugged in and the touchpad would not respond to turn it off. It also would not heat while in this mode, the light would be on and the plate would be turning. I had service done on it and 6 months later we had the same problem. A year out, I again had this same issue but now of course I am out of warranty. Servicing is more than the price of the microwave so I am not even going to bother. What a waste of money and a useless product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your concern. If you change your mind about have service. You can use the link below to locate a service repair center in your area. ^Pat
https://www.samsung.com/us/support/service/locations/
First one i owned went out, the second lit on fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i moved into my current house 3 years ago it had this microwave. In May it stopped heating food. I had never had an issue before with it and my kitchen fit it exactly so i decided to replace it with the exact same microwave. Today less than 7 months from my purchase while heating up soup in a microwave safe container it started to make sparking noises and flashing. I ran over turned it off. when i opened it the right side was melting and smoldering. The container in there was microwave safe and i was heating soup.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RJ03,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave, not heating and it sparks. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave sparks or arcs:
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144520446
Thank you for choosing Samsung. Have a great day.
-Trisha-
Horrible Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the microwave for my grandparents as a gift and everything worked fine... FOR 11 MONTHS! At month eleven I had to have a technician come out 3 times. The microwave worked for 2 days after each service call... then stopped heating again. Now that the one year warranty is up I'll have to wait and see if they honor it since the issues started in the 11th month. Over the past two years I've had issues with a Samsung refrigerator and washing machine! From now on the only thing I'll buy from Samsung is a cell phone. :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Elle,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped heating two days after the service calls. We apologize for the inconvenience this has caused you, especially since you just had the unit for almost a year. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also check page 21 of the user manual for troubleshooting steps to try if you have a problem with your microwave.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144488218
-Angelica
It lasted one year...and two weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after the manufacturer's warranty expired, it stopped heating food. The fan runs, the clock runs, the light works, but it doesn't do its primary function, which is to heat food. Fortunately, we purchased the extended warranty. We're now microwave-less and will be for another week, over the holiday weekend with out of town company. The Geek Squad was here for the eighth visit for my Samsung refrigerator and diagnosed this with a double Samsung ticket. I'm done with Samsung.
No, I would not recommend this to a friendAwful Microwave - Died After 1 Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not waste your money and time on this microwave. One and 2 weeks year after I bought this microwave, it suddenly died (2 weeks after the warranty expired). Samsung agreed to fix it, but I had to pay a $90 labor fee... Now, 6 months later, the microwave has died. Again. Google "samsung microwave died no power", and you'll see that my experience is not unique. Besides the aforesaid enormous flaw, the microwave did not cook evenly and was very prone to hot spots.
No, I would not recommend this to a friendNot dependable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one came dented. Was replaced and lasted only 2yrs and one month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RCM5,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having an issue. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144520760
Thank you for choosing Samsung. Have a great day.
-Trisha-
Beware "Open-Box" Like "New" Condition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had device shipped to my house, opened box to test it out before wasting time installing it. Glad I did. The device sounded like it was about to explode, like a transformer that was overloading along with grinding fans and intense vibrations. The device was nowhere near new condition. I plan to return the device to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bob1,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave sounded like an explosion. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try if your microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also check page 21 of the user manual for other troubleshooting steps you can try if you have a problem with your microwave.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
I've included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/warranty/?model=N0021293&modelCode=ME16H702SES/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144497511
-Angelica
Broken terrible Samsung CS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave broke within 8 months and we can't get Samsung out here to repair it to save our lives! They have the worst customer service EVER, claim the serial number is wrong, then it's right, then they can't locate the ticket! I figure they'll drag the process out until the the 1 year warranty runs out.
No, I would not recommend this to a friendterrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from Samsung aka Samsuck, had to replace fridge after only a few years and now the microwave as it all of a sudden won't heat and makes a buzzing noise. I do NOT recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Raleighgirl,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave has stopped heating and makes a buzzing noise. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting steps you can try when your Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
The link below contains information on what to do when a Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144449178
-Angelica
Broke after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After just over one year of use, this unit completely died. Of course it was out of the one year warranty period Samsung has.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Brooks,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave died just over a year of use. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try if your microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144497659
-Angelica
Failed product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave failed after 16 months. Would not buy this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MillValleyDon,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave failed after 16 months. We apologize for the inconvenience this has caused you, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may also check page 21 of the user manual for troubleshooting steps to try if you have a problem with your microwave.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144488271
-Angelica