Customer Ratings & Reviews
- Model:
- ME16H702SEB
- SKU:
- 3897003
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
Above range microwave oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for the price. Love the style and that it's stainless steel. Love a lot of the features it offers, too!
I would recommend this to a friendLooks great...but major problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 9 1/2 months, the microwave is no longer heating properly and the insulated glass panel on the door is filled with condensation. I assumed if I contacted Samsung, the company would repair, but instead I was informed that the condensation/fogging of the glass is typical and is not considered a defect...despite the unsightly look. Samsung's policy is that condensation will go away over time. Well it has been three days and the fogged glass is still there. The company has promised to call me within a couple of days to set up a repair for the heating issue, but I have no intention of keeping a microwave that clearly has a defective seal on the glass door panel. Very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Baysyde,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not heating and the condensation on the door. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Condensation forms on the microwave door:
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513077
Thank you for choosing Samsung. Have a great day.
-Trisha-
Perfect!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a slightly smaller sleeker microwave for my condo and this one is perfect! No complaints.
I would recommend this to a friendNice Touch in the Kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is a fine addition to any kitchen, freeing up counter space and looking great. It does everything you expect a microwave to do. We had trouble getting one delivered undamaged, but that's another story. We finally got one, but the install was a bit more challenging than I expected. Once up, it looks and works great.
I would recommend this to a friendMicrowave did not fit in space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item since it did not fit in the space. Bought another microwave at Best Buy and love it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144653068
Have a great day.
Melardo
- Pros mentioned:Appearance
Nice Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery Service was fast. Microwave works and looks great . Bought while on sale and so far happy with purchase.
I would recommend this to a friend - Pros mentioned:Ease of use
Great microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, very solid feeling door and easy to use. Installation was simple.
I would recommend this to a friend - Cons mentioned:Noise level
Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works fine. Slightly tedious install. The main issue is how loud the fan is. There is no way to test it at the store. It sounds like a wind turbine. It’s hard to hear anything downstairs if the fan is on. Even the low setting is the loudest microwave fan I have ever had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarFam,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave's fan is loud. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try when your Samsung microwave makes an unusual noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144490181
-Angelica
- Pros mentioned:Ease of use
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with the look and it does everything I expected and want. We installed it ourselves and wasn't hard at all.
I would recommend this to a friend Looks good and works perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as well as I expected. I setup the exhaust for outside ducting and it does a great job of removing smoke and odors. The 2 level light and 2 speed fan works as expected. The cooking functions are a snap to use and the food cooks as expected. The end of cycle audible alert is very handy when you want to do other tasks while cooking. The display is bright and easy to read. I also own a Samsung 42" flat panel smart TV which works perfectly as well. Best picture I've seen anywhere! Samsung rules. No complaints.
I would recommend this to a friend- Pros mentioned:Appearance
great buy for nice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave looks sharp, fits nicely over the range and works well!
I would recommend this to a friend - Pros mentioned:Appearance
Appliances
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great people who help pick out appliances love the appliances They look great in the kitchen
I would recommend this to a friend - Pros mentioned:Ease of use
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well and easy to use. Heating is quick and popcorn pops to perfection
I would recommend this to a friend Good overall value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice exterior and fingerprint resistant stainless steel finish. Good overall microwave for the money. The turntable inside is smaller than our other microwave and the one we replaced - not a big deal but noticeable. Either doesn’t have the one touch 1-5 minute cook feature or I just haven’t found it yet.
I would recommend this to a friend- Pros mentioned:Ease of use
Overall good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple basic microwave, does not take a rocket scientist to figure out!
I would recommend this to a friend - Pros mentioned:Appearance
So far very impressed by its performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.replaced older microwave matches other new Samsung appliances so wife is happy
I would recommend this to a friend - Pros mentioned:Ease of use
Great microwave for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect and fit perfectly over the stove. Easy to install and easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use
good and reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.strong and easy to use, good machine for daily usage
I would recommend this to a friend - Pros mentioned:Installation
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was replacing a hood microwave, the holes didn't line up but it wasn't too difficult to install. So far so good!
I would recommend this to a friend Small compact microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good size microwave that is just the right size for a small family to use.
I would recommend this to a friend