Customer Ratings & Reviews
- Model:
- ME16H702SEB
- SKU:
- 3897003
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
nice microwave, terrible best buy customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought as an open box product, all parts were to be in the box, however they were not. I had no help from best buy and was told to call Samsung. Samsung sent the missing parts but they cost an extra $60. I am not sure if I will shop at best buy again. I was very disappointed by the customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144531557
^Rainly
Well built and solid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed something that fit the space in my kitchen, and there were few that fit. This is a good microwave and I am pleased with it. Has the features I want. My only thing is I have had trouble entering the numbers and sometimes have to do it twice. It is taking me some time to do it correctly. Probably will be fine when I've had it awhile.
I would recommend this to a friendLooks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great add on to a kitchen remodel looks amazing. Nice size inside.
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an older microwave this has nice features
I would recommend this to a friend- Pros mentioned:Ease of use
Microwave at a great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave. Cooks well easy to use color perfect
I would recommend this to a friend great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.looks great, quiet running fast cooking not used to that
I would recommend this to a friendWorks as Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- The beeps and notifications are loud and yet subtle so they dont annoy you - Its a microwave that heats things up, no issues with it so far - The buttons seem to require a little bit of force when not pressed at the exact center spot
I would recommend this to a friend- Pros mentioned:Ease of use
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, easy to operate!. Good looking!
I would recommend this to a friend - Pros mentioned:Performance
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent product, very good performance and the best is the price.
I would recommend this to a friend - Pros mentioned:Ease of use
Works and looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Intuitive controls, easy to use without the manual.
I would recommend this to a friend - Pros mentioned:Ease of use
Great microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is user friendly and easy to clean. excellent price too.
I would recommend this to a friend - Pros mentioned:Ease of use
Great over the stove microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for a decent price and was easy to install
I would recommend this to a friend - Pros mentioned:Price
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave for the price, defiantly going to get some use
I would recommend this to a friend Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation instruction were not the best. They need more details.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JackBauer,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of having a hard time with the installation instruction. We understand installation guide is necessary because it can help you avoid common pitfalls and errors that can occur during installation. It can also help you to get the most out of your product. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Installation guide:
https://downloadcenter.samsung.com/content/EM/202202/20220223181324341/SMH8165_XAA_DE68-03587A-12_EN_220120.pdf
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144661409
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking and performs well. Very easy to install.
I would recommend this to a friend - Pros mentioned:Performance
My daughter loves it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. The microwave works great. Very happy with it!
I would recommend this to a friend - Pros mentioned:Ease of use
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is great heat food up in seconds. Easy to use
I would recommend this to a friend Works well and looks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, clean/modern looks and was recommended by an installer.
I would recommend this to a friend- Pros mentioned:Price
microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good microwave and was at a very good price.
I would recommend this to a friend - Pros mentioned:Ease of use
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new Samsung microhood! So easy to master!
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for taking a moment to leave a great review Hellokittyfan! You're the best part of Samsung! ^Mae