Customer Ratings & Reviews
- Model:
- ME16K3000AB
- SKU:
- 4820101
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the 1.6 Cu. Ft. Over-the-Range Microwave's ease of use, price, and installation process. Many appreciate its size, performance, and attractive appearance, frequently praising its sleek design and various features. Positive feedback also highlights the microwave's heating speed. However, some customers note that the microwave can be noisy, and the timer functionality has limitations.
This summary was generated by AI based on customer reviews.
Did not last 6 months without needing a repair.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave June 2021. Then, around February 2022 (7 months), when we close the door, the microwave starts running intermittently on its own. Pressing the buttons like STOP won’t work. Unplugging it is the only solution to reset it. Also, the door handle is starting to fall off on the bottom. Called Best Buy to start a warranty claim but since it was more than a half a year ago since I purchased it, they couldn’t process it. So I called Samsung who sent over a repair guy. He replaced a part or two but the problem persisted and he was able to still replicate the problem. He also said my door needed to be replaced but did not have that part. Samsung is promising to refund the cost but what a pain. Now I have to purchase another microwave and install it. What is funny is that a friend of mine who worked at an appliance store told us, “Do not but Samsung appliances”.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BummerDude!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Microwave is running on its own and the door handle is falling off on the bottom. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave Does Not Turn On or Turns Off by Itself": https://www.samsung.com/us/support/troubleshooting/TSG01001964/.
You may visit our parts website to check for the available door handle. I'm providing a direct link for this model: https://www.samsungparts.com/Products/Parts_and_Accessories/ME16K3000AS/AA/Default.aspx.
I also shared the link about the warranty information of your Samsung Microwave: https://www.samsung.com/us/support/service/warranty/ME16K3000AB/AA.
Your Samsung Microwave is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON.
Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include:
> A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel
> A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack
User Replaceable Parts may be sent to the customer for unit repair. If necessary, a Service Engineer can be dispatched to perform the service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144625145
Have a great day.
Melardo
Poorly constructed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had ours for little more than a year when the arm broke off from the bottom. It was screwed into plastic while the top part is anchored by metal. Most people are not tall enough to grab mid span and pull from the bottom. Poorly designed, now have to waste money on another brand.
No, I would not recommend this to a friendSo many problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product in June. Handle broke off of microwave a few weeks ago. It is a very cheap plastic handle. The buttons are hard to push. Also, you cant heat your food with the timer going at the same time. Never would have bought this microwave. I never write reviews but I always read them and wanted to save someone else the frustration I'm feeling.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello DSmith, we understand your frustration with this microwave. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
Used 3 times and died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a house with this microwave newly installed by the seller. Used it for 3 days and whatever element controls heating completely failed. Samsung warranty service is horrible. Waited 10 days for the tech to come out, only to be told he has to order a part, and probably won't be back for another week. Save your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Linus. Samsung is always looking for ways to improve our over all experience for future customers and reviews like yours are vital in this process. ^Lo
- Cons mentioned:Noise level
Wish I could return this!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it had pretty good reviews and was priced right for a replacement that we may not keep long since we are thinking of moving next year. I sure hope we do move because this microwave is awful! It was a pain to install, but that aside-it is loud-the fan doesn't do anything but make a lot of noise unless you are set up to vent it out of the house. It burns things one time and then undercooks it the next time at the exact same time and power setting- it heats up the container but not the food half the time. I was hoping it was one of the units under recall so I could get rid of it, but no such luck. Maybe it will be soon though-I can hope! My advise is spend a little more and get a decent machine!
No, I would not recommend this to a friend Not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in December 2020, stopped working January 19, 2024. Bad product
No, I would not recommend this to a friendThe epitome of wasteful consumerism
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 3.5 years. If you're into creating your own landfill of microwaves over the course of your life, buy this hunk of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to enjoy using your microwave at home. We're here to help in the best way possible with your microwave.
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145305997, to help our team pull up your information.
Have a great day!
^Chrystel
wont last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.handle breaks completely off in first 2-3 years of owning
No, I would not recommend this to a friendGood microwave but fan gave out after 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave looks ad works great. Lasted about 5 years and the fan gave out. I do not use the fan often so I am a surprised that it stopped working. This is the first kitchen appliance I have owned that needed a repair/replace. My last microwave lasted 15 years or so before I replaced it simply to have something more modern. Let's hope the Dishwasher and refrigerator hold up better than the microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaimz,
Thank you for taking the time to leave this review.
We understand that your microwave vent fan is not working properly.
The vent fan on your over-the-range microwave helps keep smoke and steam clear from the microwave. It will even turn on automatically if the microwave is getting too hot. But if the fan strength isn't strong enough to hold up a napkin, you may feel like it's not working.
The vent fan is weak on Samsung over-the-range microwave https://www.samsung.com/us/support/troubleshooting/TSG01202710/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144935529) when you message us to help our team pull up your information.
Have a great day.
^Charles
Didn't last very long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magnetron failed in five years. my last microwave lasted for fifteen years. Not worth fixing. I am going to buy a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .refused oow service
Handle Broke After a Year and 2 Days...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke after a year and 2 days and best buy will no longer replace. I've never had this issue with another microwave...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Samantha, thank you for bringing this to our attention. We really appreciate your feedback. Samsungparts.com is a great resource for all your replacement part needs! Just enter your model number into the search bar and you are all set, thanks! ^Mae
BROKE IN A YEAR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BROKE IN 13 months and Samsung won't cover it I'm so annoyed with this purchase it's such a waste people should buy appliances yearly
No, I would not recommend this to a friendI can not even push the bottons.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not even force the buttons on. You need a hammer. The cook light is like a match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, leavicki
Thank you for bringing this to our attention and we do apologize about your issue with your Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
That you can not even force the buttons on and the cooking light is like a match.
The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with this issue.
The microwave control panel does not respond
If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave is not heating or has stopped working
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also won't heat if it does not have enough clearance or ventilation. If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue. This applies to both regular microwave heating and convection heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
For further assistance, you may reach us via the following option.
Reference number: 1144348556
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung,
^Ross
Damaged and sold as new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived to my residence well packed, therefore I did not open the container to inspect the microwave. I purchased the product for my mother who lives 70 miles away and and been without a microwave for sometime and was in disparate need. When I unpacked the item I noted numerous dents, both in the rear of the unit and on the side. Seeing the urgent need I installed the unit anyways, since the damage would not be seen, since the cabinetry covered the damage. I also noticed many missing screws from the unit as well as template instructions. THIS WAS DAMAGED, RETURNED ITEM,, VERY DISAPPOINTED. The shipping container was in perfect condition indicating unit was damaged before Best Buy shipped.
No, I would not recommend this to a friendOnly lasted 4 years before it broke!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 4 years before it broke! I was very disappointed when, almost to the exact day at the 4 year mark of owning the microwave, it stopped working. It was making an obnoxious sound and not heating anything up. When I reached out to Samsung they said there’s unfortunately nothing they can do other than have a service guy come out which was going to cost almost as much as a microwave cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaleigh,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that can help address your concerns with the microwave.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I have also shared the user manual link below. Please access the link and turn to page 28 for additional steps that are needed to resolve your concern.
https://downloadcenter.samsung.com/content/UM/201712/20171227164806882/2017.12.22_ME16K3000A_AA_EN-MES.pdf
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
ONE (1) YEAR PARTS AND LABOR.
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144693601
Leo
Expected More
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected more from Samsung products. I had the item just over 2 years and the handle came off. Im am not happy with this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for taking the time to leave this review. We understand that you have a concern with the microwave handle.
To better assist you to check for a compatible handle for your microwave, please contact our Samsung parts team at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144938906) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing mounting bracket with hardware and 3 filters
I would recommend this to a friendBrand response from Samsung
Posted .Hi AaronRoots,
We are glad to know that you are using one of our Samsung microwave. Your satisfaction is our topmost priority and we apologize for the inconvenience of the missing parts. We will surely notate your feedback for better service in the future.
If your microwave oven was damaged during shipping, or if you do not have all the parts, contact Samsung Customer Service. To check the parts included in the box please refer to the link below. See page 10.
https://downloadcenter.samsung.com/content/UM/201712/20171227164806882/2017.12.22_ME16K3000A_AA_EN-MES.pdf
If a request for missing parts is needed, please take note of your warranty coverage link below:
https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144196582
Thank you for choosing Samsung. Have a great day.
-Trisha-
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, turn table stopped working within 5 months and now just two years later all functions have stopped.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you MichaelG for sharing your product experience. We are here to help with your microwave not working properly.
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
To better assist you and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145035709) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
A piece of junk .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A piece of junk. I had the range less than two years, and the button stopped working. So please don't buy it!
No, I would not recommend this to a friend