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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 2419 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 3.9 out of 5 stars

  • Cook Settings

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers express satisfaction with the 1.6 Cu. Ft. Over-the-Range Microwave's ease of use, price, and installation process. Many appreciate its size, performance, and attractive appearance, frequently praising its sleek design and various features. Positive feedback also highlights the microwave's heating speed. However, some customers note that the microwave can be noisy, and the timer functionality has limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,419 reviews
  • Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this right before we sold our last house. It replaced the old vent with a microwave/vent-a-hood combo. It was pretty easy to install (if you are at all handy) and it was very powerful. It cooked way better than the old countertop unit we had. Popcorn was near perfect!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ALLI

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color of the Stainless Steel fits perfectly in our kitchen space. Only issue I have is there are no express button options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for theprice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my over the range microwave and the additional counter space it provides. My only suggestion is I wished it had a metal handle like my other Samsung appliances instead of plastic. It cheapens the product's appearance. Can we order a metal handle?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Microwave for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with my set. it is a very nice microwave. the door does't feel as high of quality as I thought it would, and it is a bit smaller than I anticipated. But works well, the fan, light and options are great!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, cambone. I'm happy to hear that you're enjoying this microwave. ^Lo Samsung

  • Rated 5 out of 5 stars

    Looks amazing in my kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got an amazing deal with Best Buy on the full package and they did it all... removal and disposal of the old appliances and installation of the new ones. Great price, professional service, fast and reliable. Very pleased with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not expensive and it does what it is supposed to. Have not had good luck with Samsung microwaves in the past. Have had 2 go dead on me, but since the rest of my kitchen is Samsung I am trying again.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the loyalty Daniel! And, we hope that you get to enjoy this microwave for a long time. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Great microwave Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely please with the Samsung microwave. All the features are exactly what I was expecting. The only thing that might be a problem for anyone with decreased strength in their hands are the buttons require a good amount of pressure to push. This might not be a good fit for an elderly person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doesn't have a lot of options, and the handle is plastic, which was disappointing, but I don't use a microwave a lot. I bought it because I was able to get an open box item for a very good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope Samsung is better than LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope the Samsung microwave is better than the piece of junk LG I bought from Best Buy the LG was barely used and lasted just over a year. We bought it along with an LG refrigerator which sounds like a diesel truck when running tried to get help from Best Buy and LG but as I figured none was given.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy use, but hard to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall, it's a good purchase. However, it was unexpected difficulty on installation by an experience technician. Therefore, we suggest do use BESTBUY install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Ok so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this same exact microwave but in white so it was a quick install. The only thing that gave us an issue was that it was in shipped to us in DEMO MODE and it took us some time googling to get a remedy because even though SAMSUNG says its a 24/7 customer service operation, we were ultimately sent to voice mail on a Saturday afternoon. So Best Buy was great, as always. Came delivered to the store a day early. SAMSUNG, on the other hand, needs to do something about their weekend customer service call center.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just remodeled our kitchen and this is a beautiful addition to our new kitchen. This microwave replaced our 3 yr old one and we are so happy at the ease and functionality of this. I'm going to buy another one for our business. And tell my friends how great this is. WHAT A DEAL !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Vent fan too loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave overall quality is not bad and very easy to operate. Have one very big issue the hood vent blower is very loud to the point I just stop using the fan. I am very surprised that Samsung would not have a better vent fan in this microwave. I love Samsung appliances but I'm very disappointed with the purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Kirk74,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave making a loud noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds.

      I highly recommend clicking these links below for a basic troubleshooting guide:
      Microwave is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      The turntable does not rotate and is making noise:
      https://www.samsung.com/us/support/troubleshooting/TSG01001970/

      The operating noise is too loud. See page 28.
      https://downloadcenter.samsung.com/content/UM/201712/20171227164806882/2017.12.22_ME16K3000A_AA_EN-MES.pdf

      For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
      https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket name: 1144276917

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 3 out of 5 stars

    3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Samsung over the range microwave April 23 2020. It is a perfect match with my new range. So far everything has been running smoothly. My only complaints have been with the loudness of the vent which i have somewhat adjusted to and the amount of pressure needed to make some functions work. Would i purchase this microwave again no I would not. But I would upgrade since all of my appliances are Samsung products.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Microwave. We have plenty of models and different touch screens on them. When you were to upgrade, our best touch panel is glass. Thank you for choosing Samsung and being a part of our growing family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good microwave for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works as I expected it to. It does get a bit of a rattle when running sometimes. I find if I push up on the microwave from the bottom when it's running that the rattle stops, so it might just be something in how it was installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just needed a replacement for a GE over range microwave that quit. The swap was real easy and my old mounting plate even matched for this Samsung unit. Working great for past two months. Buttons seemed to require a lot of pressure to activate but that seems to be getting better with use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working fine...But fingers and toes still crossed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just fine. Fingers-crossed that it behaves because word on the street says that it's a bear if it needs repair later (eg. difficulty getting parts, etc)

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No frills - works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. My only gripe is that it does not have the "auto" 1 minute cook if you press the #1. not a big deal, but had been used to that with previous microwaves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good microwave

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband had to install it above our stove. It was tricky but he did a good job. The microwave it’s self, it great. Literally only flaw it has it the light is too dim. Even on high. But it works very well. Price is good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's only been about a month, but so far the microwave has performed well. No complaints, but if you're like me you're probably going to upgrade the stove top light to an led...the original is useless.

    I would recommend this to a friend
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