Customer Ratings & Reviews
- Model:
- MC17J8000CG
- SKU:
- 5580725
Rating by feature
- Performance
Rating 3.8 out of 5 stars
- Cook Settings
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the convection feature, ease of use, and stylish design of this 1.7 Cu. Ft. over-the-range microwave. Many appreciate its size and performance, along with the fingerprint-resistant stainless steel finish. However, some customers noted concerns about the weight and power, and a few experienced issues with the door. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
Cool microrange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for all sorts of stuff great for parties
I would recommend this to a friendAwesome microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave with a built in fan for ventilation.
I would recommend this to a friendNice unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good,easy to use, we like it................
I would recommend this to a friendFair Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but does not have some basic features that I can figure out how to do like setting the power level to less than 100 manually.
I would recommend this to a friendBrand response from Samsung
Posted .Hi BigKev!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Microwave does not have basic features about the power level. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
I shared the link "How to Cook with your Samsung Microwave" and scrolled to "Adjust Power Levels": https://www.samsung.com/us/support/answer/ANS00049159/.
You may refer to the user manual on pages 35-36 about power levels on your Samsung Microwave: https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144789086
Have a great day.
Melardo
I'll never buy Samsung again.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now the microwave goes out which is still longer than the matching Samsung stove. I can not get over how poor these products are made. I think the sensor buttons on the bottom is a huge mistake. The steam from the stove seems to goes straight into the microwave despite the best efforts of the fan. My number 4 stopped working many months ago, but the +30 button solved the problem. Now it's really falling apart and I'm without a vent and 10 buttons one of which is required to set the clock. It also randomly beeps when no one is around. So the control panel is shot and replacement parts can't be found. There are a lot of features on this microwave that sounded cool at the store, but I have never used the microwave for anything other than defrosting or re-warm. It takes a long time to heat things up and having the microwave over the stove really makes cooking harder. The buttons are not intuitive. The kids can't figure out how to properly change the settings and I still don't know what all the button features do. The inside is very easy to keep clean however the outside is always smeared. I do not recommend this brand or product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung is always looking for ways to improve our products and reviews like yours are vital in that process. ^Lo
Powered off and died, of course out of warranty.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had ONLY Samsung products for our entire house. We have been super loyal and have spent a lot of good money for good products. This microwave, however, is terrible. It was working fine for a year and a half, and out of the clear blue sky, decided to die. No power, no nothing, and of course out if warranty. Started warming something and just shut off, never to turn on again. We called Samsung, useless. We called someone out to take a look at it, paid $80, and were told it’s a faulty motherboard that needs to be replaced. I’m NOT going to pay $300-400 for a part when I can get a new one for cheaper. I’m very worried about getting a second Samsung microwave though. Had I known that my almost $500 purchase would have to end up in the trash in less than 2 years, while my grandma is still using hers which is almost older than I am, I would have gone with a different brand altogether. Poor quality...would give it negative stars if I could.
No, I would not recommend this to a friendSamJUNK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave and thought it looked great in my kitchen ..10 days latter and error code c-do..perfect match to my 2000 Dollar samsung refrigerator with a faulty ice asker. NEVER again SAMSUNG for KITCHEN PRODUCTS. Cant wait to waste a day uninstalling this and returning it to Bestbuy..My father used to tell me there is no educational value in the second kick of a mule...I should have learned from the ice maker. I wil be NOT BE PURCHASING SAMSUNG AGAIN for KITCHEN PRODUCTS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John, I'd like to provide this link (https://bit.ly/2Itr5rG) that can help you with the error code you are seeing on your microwave. ^Jecca
Nice looking microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went a different direction with our kitchen so I had to cancel my order but the Best Buy/Pacific Dales folks were more than helpful.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference number:
1144790392
^Ross
Great microwave but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant figure out how to reheat things or defrost soup or other things it just gives meat,poultry,fish,bread defost options....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jamie,
Thanks for reaching out and sharing your feedback about your Samsung microwave. I understand you're having hard time finding out how to reheat things or defrost soup using your Samsung microwave. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf for the user's manual and go to page 30.
You can also check this link https://www.samsung.com/us/support/answer/ANS00087027/ on how to use your microwave for defrosting.
Please also see this link https://www.samsung.com/us/support/answer/ANS00089664/ to know the best way to reheat leftovers.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144556575.
-Noraina
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m disappointed with the shelving it doesn’t allow much space for bigger items to stand tall in the refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kimmerz,
Thank you for reaching us. We appreciate your observation about our Samsung Microwave. We apologize for not meeting your expectations about our products let me share the specification sheet so you can have a reference with regards to shelving.
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/mc17j8000cg-aa/PDF/SPEC-SHEET_MC17J8000CS_070115.pdf
Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144810392
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Light
Inside light out after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting for weeks for Best Buy to deliver and done with no communication, the light inside burned out in days. A call to Samsung and they want me to buy a new light!!?? Call the store and they will replace it in a couple of weeks. Come to the light!
No, I would not recommend this to a friend Don't use convection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 3 1/2 years and then tried to cook a pie at TGiving because the regular oven was busy. Ran for about 30 minutes and then quit completely. Front panel dead; reset by unplugging, won't come back. Probably an internal fuse if it is possible to fix, but way out of warranty. Wouldn't buy again for CONVECTION. Don't Use!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your feedback with us, WST2. Samsung is always looking for ways to improve our products and reviews like yours are vital in that process. ^Lo
It is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but missing many things I am used to having. One touch express cooking, back lit buttons, etc.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JasonS,
Thank you very much for your feedback on our products.
Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144535782
^Rainly
Be Careful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plug the unit in and check BEFORE mounting!!! Had min all installed and it worked for about 45 seconds. I kept getting an error code (CS-1 I believe)..went to the troubleshooting guide....said "call Samsung"....I did, had to take it back to Best Buy...they were NOT the best bunch to deal with even though I had a Samsung return authorization....took a week to get a new one...so far so good
I would recommend this to a friendBrand response from Samsung
Posted .Hi Classact519,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144535581
^Rainly
Should have some listings for food on microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to black color inside microwave not bright enough to see food good. Somewhat confusing instructions.
I would recommend this to a friendBrand response from Samsung
Posted .Hi dave,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave being too dark. If the microwave door is too dark because these are designed to prevent our valued customers from the electromagnetic energy from escaping the microwave. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the functionalities, please see pages 13 to 40.
https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf
Use your Samsung microwave for defrosting:
https://www.samsung.com/us/support/answer/ANS00087027/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144667223
Thank you for choosing Samsung. Have a great day.
-Trisha-
can't give fair review yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven,t had chance to read manual yet. Not Easy to just operate with out reading as most appliances are.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jackee!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Microwave is not easy to operate without reading the user manual. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
I am providing the user manual link for your reference: https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf.
I also shared the specification sheet of your Samsung Microwave: https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/091918/MC17J8000CS.PDF.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144785636
Have a great day.
Melardo
Product was missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t been able to install the microwave because it was missing parts for the installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144531885
^Rainly
One lasted less than a year of yse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought, but not installed for several months. Sensor panel failed with less than one years use. Samsung would do nothing. Buying a whole new door plus labor cost almost as much as a new product. So, bought a new one and paid for extended warranty. Do not recommend Samsung service.
No, I would not recommend this to a friend3rd time is mostly a charm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one sent out had a scratch on the enamel on the inside (turned out being the best one and should have kept it). Second one was missing a mounting bolt and thus could not be mounted. Third one had a small ding on metal surface. I kept it because I was done with all of the returning and waiting. I would rather have had the chipped enamel instead of the visible ding however. Just had really bad luck on this microwave. Haven't even really used it much since we got out of the habit of using a microwave since we were without one for about a month waiting for all of the returns. This new one fills the hole above the stove well. I think it's a really nice looking unit and has a lot of neat features. Just a bummer to spend 5k on all brand new appliances and have an imperfect microwave and fridge with a display that won't work. Samsung let me down on this one. I sold all my Samsung stock when the took the micro sd feature and replaceable battery feature out of their phones. Looks like it really was a sign.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144739344
Leo
Broke after 1 year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it worked, but just like my last Samsung it started having electrical problems right after the warranty stopped. Multiple buttons stopped working, including the start button, which makes it useless. Should have learned my lesson when I threw the last Samsung in the dumpster after breaking after 14 months of light use. Never will purchase Samsung again.
No, I would not recommend this to a friend