Customer Ratings & Reviews
- Model:
- MC17J8000CG
- SKU:
- 5580725
Rating by feature
- Performance
Rating 3.8 out of 5 stars
- Cook Settings
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the convection feature, ease of use, and stylish design of this 1.7 Cu. Ft. over-the-range microwave. Many appreciate its size and performance, along with the fingerprint-resistant stainless steel finish. However, some customers noted concerns about the weight and power, and a few experienced issues with the door. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Same as cheaper ones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works pretty much the same as other microwaves half of its price. Samsung customer service is poor. Not worth to pay extra.
No, I would not recommend this to a friend less than okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.samsung should just stick with making TV not even phone. The color of stainless steel this microwave NOT uniform with the other samsung stainless steel product
No, I would not recommend this to a friendQuality Questionable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really liked this microwave. Unfortunately, after 1-1/2 years it burnt up. We bought another one and got Geek Squad protection.
No, I would not recommend this to a friendToo expensive for quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this microwave for less than 3 years and it has already quit working. I am not impressed with the quality of this appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tylover! I have a couple things that might help you. First, this link (https://bit.ly/2tLZ4be) has what steps to take if the microwave will not power on at all. If the issue is that it is turning on, but not heating, then I recommend using this link (https://bit.ly/3a01SC0) for further assistance. ^Jecca
Not the Best I've had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave holds smell in the filters. I have to take them out and clean them far more than I have ever for any other self venting microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, TeeB. ^Lo
horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sensor died 2 months after the year warrenty was up and samsung was horrible to deal with. worst customer service i have ever experienced.
No, I would not recommend this to a friendblack stainless steel paint started chipping away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel paint is chipping off. Not work the extra $$ for black stainless steel color.
No, I would not recommend this to a friendNot great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for me. The touch screen don’t function right. Samsung need to work on the touch screen.
No, I would not recommend this to a friendSamsung Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with microwave. Continues to ding after the clear button is pressed. does not heat up food well
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this! This link (https://bit.ly/38wJBLe) has instructions on what to do if the microwave is not heating properly. ^Jecca
Didnt work out of the box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung convection microwave that WE PURCHACED DID NOT WORK AFTER INSTALLED. We called Customer service 2 times for help and troubleshooting, But didn't get anywhere. We were on a trip and couldn't cook or warm up food. This was a great inconvenience. Even more frustration was NOT being able to get Help from the service number.
No, I would not recommend this to a friendSave the grief...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."C-d0" error two months after warranty expired. Will require new touch pad which will at the end of the day end up costing almost as much as a new one. Called two repair shops, they laughed, made fun of Samsung appliances and recommended I purchase and US made one. I have to agree they are probably right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ercamo,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave displayed a C-d0 error code. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try if your microwave displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
You may also check pages 48-52 of the user manual for other troubleshooting steps to try if you have a problem with your microwave for reference.
https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/warranty/?model=N0021291&modelCode=MC17J8000CS/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144497698
-Angelica
total tech support in Lynchburg VA a joke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is dead after 21 months installed by Best buy due to a power surge. Best buy now giving me the run around about replacing the product and Samsung has not returned multiple calls after long wait times. Also Best buy refuses to extend the membership i purchased in january 2020 due to Covid when i could not get tech support.
No, I would not recommend this to a friendI really like the microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the microwave, but I have a lot of trouble with the button they don't work it gives me error codes. :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gladys,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as the buttons are not working and have an error code. We appreciate your patience in dealing with the situation. Please know that we value your feedback and we will continue working on improving the quality of the products we offer. We do apologize for the inconvenience this has caused you and we would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you if your microwave's control panel does not respond.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ if your microwave displays an error code.
In case of repair or replacement, please visit this link https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf for the user's manual, and go to pages 53 and 54 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144645257.
-Noraina
Don't bother with this micro
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst purchase I have ever made. The steam from cooking went up the front of the micro causing condensation that dripped down on the stove. The noise level was atrocious. Long story short...service guy said nothing wrong with the micro,it just does not work well. Best Buy was great in helping me get a micro that meets my needs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Freedom,
We appreciate you giving us a review on the Samsung microwave. We apologize for the inconvenience since the microwave doesn't work well. We are glad to know that you already have the microwave that meets your needs.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144426557
^Rainly
Fan quit after a few uses.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.convection oven caused the the whole thing to over heat and shut off do to the exhaust fan never coming on. When I called to get it fixed or exchanged I was told that it was 15 days only for best buy to do anything and I only had it 4 weeks. Not very happy with the service for paying 600 bucks for junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has not been that great. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142433886. We thank you for being a part of the Samsung family. ^Brad
Microwave convection oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have yet to use my microwave but the fit and finish is fantastic and it goes along with all the rest of my Samsung appliances. Couldn’t be happier!
I would recommend this to a friendToo many complications
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had it for over a year. I've never been able to figure out how to use the extra features. Total waste of money. Its huge and bulky. A smaller microwave would have been better. Also it came with no instructions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that you're unable to figure out how to use the extra features in your Samsung microwave, and it came with no instructions. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the user manual to learn more about operating your appliance, including how to use the extra features. See pages 13-41.
https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144488983
-Angelica
Microwave lacks power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it takes 6 minutes to pop popcorn in this, it normally burns before it finnishes...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kenny,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it takes time to pop popcorn. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf for the user's manual. Just go to the troubleshooting guides on page 49 and look for "Heating is weak or slow."
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144553010.
-Noraina
Great if you use convection cooking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly, too many codes to learn. Buttons are hard to push
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dani,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as there are too many codes to learn and the buttons are hard to push. We appreciate your patience in dealing with the situation. Please know that we value your feedback and we will continue working on improving the quality of the products we offer. We do apologize for the inconvenience this has caused you and we would like to help you through this experience.
To help you with this, I am providing this link
https://www.samsung.com/us/support/troubleshooting/TSG01110365/ if your microwave displays an error code.
You can also check this link
https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you if your microwave's control panel does not respond.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144645372.
-Noraina
Broke after 2 weeks of use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my husband like love the microwave but quality was an issue. We purchased the item open box so it may have just been a bad one. Best Buy is exchanging the item which we very much appreciate,
No, I would not recommend this to a friend