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  • Front. Samsung - 1.7 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave - Black Stainless Steel.
  • Angle. Samsung - 1.7 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave - Black Stainless Steel.
  • Left. Samsung - 1.7 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave - Black Stainless Steel.
  • Alt View 22. Samsung - 1.7 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave - Black Stainless Steel.
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • Know Before You Buy: Over-the-Range Microwaves video 1 minutes 05 seconds

Samsung - 1.7 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave - Black Stainless Steel

Model:
MC17J8000CG
SKU:
5580725
Highly rated by customers for:
Your price for this item is $349.99
Clearance
The comparable value price is $494.99

Customer reviews

Rating 4.3 out of 5 stars with 1174 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 3.8 out of 5 stars

  • Cook Settings

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are enthusiastic about the convection feature, ease of use, and stylish design of this 1.7 Cu. Ft. over-the-range microwave. Many appreciate its size and performance, along with the fingerprint-resistant stainless steel finish. However, some customers noted concerns about the weight and power, and a few experienced issues with the door. The price point was also mentioned as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,174 reviews

  • Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 yrs died just turned off no power nothing!

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Teri! We are always happy to help, I'm adding this link (http://www.samsung.com/us/support/troubleshooting/TSG01001964/), for some troubleshooting steps that may help resolve the issue. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138837398. Thanks! ^Mae Samsung

  • Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one came and never worked. Had to wait another week for the replacement then it only worked for one day and the controls stopped working. I then switched to a kitchen aid and everything is good so far

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend

  • Ghost microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased but it seemed I purchased a ghost product. Delivery was set up twice to no avail. I had to go back to Best Buy and purchase another one. But I think that purchase was the one for us.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Your Reference Ticket Number: 1144649191

      Thank you, and stay safe!

      -Angelica Samsung

  • Error code

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a little over a year we started getting error codes. Unplug to clear and they return after a few uses. Only warrantied for a year.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jacksshack,

      Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave started to display an error code. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.

      Attached is a link to the troubleshooting guide to try if your microwave displays an error code.
      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      You may also check page 52 of the user manual for other troubleshooting steps you can try if your microwave displays an error code.
      https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf

      I've included a link to our warranty page to learn more about the product's warranty coverage.
      https://www.samsung.com/us/support/service/warranty/MC17J8000CG/AA

      You may reach out via our Support Channels below to speak with a live representative for other concerns.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144497419

      -Angelica Samsung

  • Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box the digital display did not work!! The time to install it, remove it and return it will always leave me disappointed!!!

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend

  • Do not buy Samsung Microwave products.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this microwave less than three years ago and has stopped working. I will not buy another Samsung microwave product.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave has stopped working after less than three years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.

      Attached is a link containing the troubleshooting steps you can try when your Samsung microwave is not working.
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
      https://www.samsung.com/us/support/service/warranty/MC17J8000CG/AA

      For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144449137

      -Angelica Samsung

  • Samsung microwave/convection oven

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased 1/17/2019 and installed by best buy. Unit caught fire/spark and died on 10/15/2020 with no assistance from best buy.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend

  • Broke in 20 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t last. Broken within 20 months. Loud buzzing and not heating. Opened it up and has 2 burnt components and wiring

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Kristopher,

      Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave broke within 20 months and has a loud buzzing and hot heating. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.

      Attached are the links to the troubleshooting guide to try if your microwave is not heating and makes unusual noises.
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      I've also included a link to our warranty page to learn more about the product's warranty coverage.
      https://www.samsung.com/us/support/warranty/?model=N0021291&modelCode=MC17J8000CS/AA

      You may reach out via our Support Channels below to speak with a live representative for other concerns.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144497630

      -Angelica Samsung

  • Would not heat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had microwave 3 weeks, quit working, would not even melt butter. I was very unhappy. Best Buy did stand by the product. I was pleased with the solution.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend

  • This unit lasted just under 2 years.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost to repair is greater than the cost to buy a new unit. Not really fair when buying a higher end microwave.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for letting us know about your experience, SammyfromMiami! We appreciate your feedback. ^Jecca Samsung

  • Very pour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed the microwave and tried to use it and after 2 seconds a error code appeared. Desided to remove and return but was a lot of work.

    No, I would not recommend this to a friend

  • Worst product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery sucked and it doesn't come with the rack like advertised. Would not recommend.

    No, I would not recommend this to a friend

  • NEVER WORKED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOT THIS INSTALLED AND FROM THE START THERES A ERROR MESSAGE C-20 HAVING A HARD TIME GETTING AHOLD OF SAMSUNG TO MAKE REPAIRS

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend

  • Broke after 7 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave went completely dead after 7 months. Glad we got the extended warranty and hopefully it's an easy fix.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend

  • Samsung Convection Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 2 hrs with minimal use of additional features. Very disappointing.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello azaniangirl,

      Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave lasted for two hours with minimal use of additional features. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.

      Attached is a link to the troubleshooting guide to try if your Samsung microwave is not working.
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns and immediate assistance for your problem.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144489304

      -Angelica Samsung

  • Don’t get it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this In 2019 it shopped working after 1 year!

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jday12345,

      We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. Don't worry will surely notate your feedback about this matter for a better product in the future.

      I highly recommend clicking this link for future reference or guide:
      https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/

      Samsung microwave is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
      https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144513164

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • I would not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted less than three years. Not sure is it's even worth the cost is repairing. Garbage.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend

  • no no no

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just do yourself a favor and stay far away from Samsung products.

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142695671. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Microwave

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse microwave ever! It got damaged in a few months!

    This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel

    No, I would not recommend this to a friend

  • Broke within one month of purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month after purchase it no longer heated items, magnetron failed. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KLMLZ,

      Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung products. We truly understand that this causes inconvenience especially if we are heating our favorite dishes. Usually, if your microwave is not heating or working properly, usually caused by overheating or a low power supply.

      Please use these links as a reference for troubleshooting steps :
      https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Samsung microwave is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime. https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/MC17J8000CG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144609695

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

Page 56, Showing 1,101-1,120 of 1,174 reviews
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