Customer Ratings & Reviews
- Model:
- MC17J8000CG
- SKU:
- 5580725
Rating by feature
- Performance
Rating 3.8 out of 5 stars
- Cook Settings
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the convection feature, ease of use, and stylish design of this 1.7 Cu. Ft. over-the-range microwave. Many appreciate its size and performance, along with the fingerprint-resistant stainless steel finish. However, some customers noted concerns about the weight and power, and a few experienced issues with the door. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
Don't waist your money. It will break in less tha
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waist your money. This microwave will break within 3 years and the warranty is only for a year. I bought this 3 years ago and now it's not working. The Samsung customer service gave me 2 options. Buy a new one or pay $300 for the technician to come fix it. It's a piece of junk. So disappointing
No, I would not recommend this to a friendDon't Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave lasted for 14 months. We already had to use Samsung repair once while it was under warranty. Now it is broken again, but the warranty is no longer valid. The part for the microwave is more expensive than a new one. so frustrating!
No, I would not recommend this to a friendDO NOT BUY THIS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave 15 months ago I I already had it serviced 5 times and now it once again stopped working. Not only the ventilation system is a joke, but there is nothing sealing out the fumes from cooking, so grease gets on the wires and it is a fire hazard if you try to use the microwave. This is unacceptable in my opinion, costumer service is horrible, I WILL NEVER BUY ANY OTHER SAMSUMG APPLIANCE EVER AGAIN.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Luciana,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513254
Thank you for choosing Samsung. Have a great day.
-Trisha-
I am really sad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this microwave is beautiful with cool features but it did not work out of the box. We installed it and got an error code related to venting. So we uninstalled it and checked everything. We then contacted Samsung and they could only initiate a repair. I have not used this and will be returning it. :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pegi,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it got an error code related to venting. We are saddened to hear that you are returning the product. I know how important it is to have a working microwave at home. The experience is not what we expect from our customers. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ to guide you on the issue.
In case of repair or replacement, please visit this link https://downloadcenter.samsung.com/content/UM/201602/20160213152805667/MC17J8100CS_AA_DE68-04224D-01_EN.pdf for the user's manual, and go to pages 77 and 78 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144654485.
-Noraina
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aftwr 12 months and 1 week, by second unit is dead. I thought since I bought the extended warranty I was ok. Third visit by Geek Squad cant fix it, we are in the wind. Refuse to replace even though under warranty. Done with best buy and done wirh sam sung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matt, thank you for taking the time to share your feedback We at Samsung are always striving to make our customer's experiences better. Thank you. ^SuSu
Terrible Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave didn't work from the start. After installing the product and trying to use it, after 4 seconds a C-20 error message shows up. After 1.5 weeks of frustration working with Samsung they want to refund my money and are not wanting to repair. Don't waste your time and money and find another Microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello OtsegoStorm,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as it didn't work from the start and now it displays an error code C-20. I'm sorry to hear that you were offered a refund instead of repairing it. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ if your microwave has an error codes.
I also recommend this link https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf for the user's manual and just go to
pages 53-54 for the warranty information of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144556702.
-Noraina
Abruptly Stopped Working/Poor Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave suddenly stopped working and displayed the C-D0 code on the screen. Called Samsung’s customer service and they provided absolutely no help whatsoever. A complete waste of close to $500. I would not recommend this product and will not be buying a Samsung ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Reviewer514,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped working and displayed a C-D0 code. We apologize for the inconvenience the issue has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
The link below contains information on what to do when your Samsung microwave displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/warranty/?model=N0021291&modelCode=MC17J8000CS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144490046
-Angelica
Failed 4 weeks out of warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is least reliable microwave I've ever owned. Died 4 weeks out of warranty. Samsung wants $100 for the visit, $100 for the labor, plus parts. It could end up costing more than a new one to fix the old one. One year of life for a microwave is inexcusable. Cheap components not backed up by the manufacturer. Not surprised the warranty is for just one year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Phil,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144520550
Thank you for choosing Samsung. Have a great day.
-Trisha-
Will stop working as soon as warranty expires
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one completely stopped working 2 weeks after the warranty expired. Second one magnetron is gone, 6 months after warranty expired. Magnetron has 10 year warranty but service will be $350+ Read the reviews and don't ignore them.
No, I would not recommend this to a friendBad unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the unit and never powered up. Had to wait another week for replacement. New unit worked for one baked potato then several of the controls failed. I ordered a different unit for replacement but have to wait another week for delivery. DO NOT BUY THIS UNIT IT IS JUNK
No, I would not recommend this to a friendStopped Working After 1 Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this microwave oven installed barely a year and the front keypad stopped functioning. It was used very little. Samsung wouldn't warranty it since its just over a year when I bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stahl,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave's front keypad stopped functioning. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave's control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/warranty/?model=N0021291&modelCode=MC17J8000CS/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144489051
-Angelica
Caught in fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave MC17J8000CS two years ago. It worked just fine until this week it caught on fire! I couldn’t even get through to a person at Samsung, will try again on Monday, but I’m not willing to put another Samsung microwave in my house.
No, I would not recommend this to a friendDead after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Samsung. The oven froze with a C-D0 code on the door. I tried rebooting and drying it out. Nothing will fix it expect a super expensive technician visit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi George,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience of having the C-D0 error code.
To help you with this, I will provide you with a link that indicates an article about microwave error codes.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01110365/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144422760
^Rainly
Worst appliance I ever bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working as soon as warranty ran out. The fan stopped working and now the microwave does not warm. Only had 14 months and now I will trash and buy a different brand. Do not buy!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Monica. I certainly understand your frustration and would love to help make your experience better. Please reach out to us via any of the following options and reference ticket number
1139706225.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you! ^Lo