Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Nice microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was purchased with the Samsung 5.9 Cu. Ft. self-cleaning Freestanding Electric Convection Range - Stainless Steel. It replaced a traditional hood. I like this microwave, it’s a great size, but I wish it had instant one tap cooking buttons for 1 to 6 minutes like my old microwave. Thus, I only gave it 4 stars.
I would recommend this to a friendPerfect popcorn
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely LOVE that the "all done" beeping stops when you open the microwave door or press stop. We've had so many that don't. Also my daughter is a huge popcorn lover and the popcorn button has made peefect popcorn everytime!! Shes 7 and loves that she can make it herself because we trust the setting.
I would recommend this to a friendLove it !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice! Works good and nice look!!! Easy to use and great feature
I would recommend this to a friendGood looking and good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Some of the instructions for installing the charcoal filter were not clear because they are generic and not specific to this model. No frills but looks and works great. Wish it had one touch starting. Overall very happy and would recommend to anyone looking for a simple, low cost, microwave.
I would recommend this to a friendDefective Microwave, Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were delighted to purchase this microwave, having read good reviews and having excellent experience with our Samsung TV and refrigerator. We were so disappointed, then, to find it was defective from the first use; the unit routinely turns on when you simply close the door. I wasn't worried, since it was new and under warranty, but I should have been. Reporting the problem online was difficult, and scheduling with the service company was also problematic. They cancelled my original ticket because we could not find a mutually convenient repair date within 10 days, so I had to start over. But the real shock came when the repair tech insisted I remove the installed microwave for them to perform warranty service. In almost 50 years of home ownership and numerous appliance repairs, I've never heard of this. I asked Samsung for a different repair tech who would not insist I do their work, but they refused. I asked Best Buy to return it, but by they said it was too late (past 15 days).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Allen, we understand the importance of a working microwave. Allow us to help.
Here is a guide to help you if the microwave turns on after the door is closed.
Microwave turns on by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#light-comes-on-after-closing-the-door
Should you need more assistance in providing feedback on the service technician visit you have, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150513320) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Ease of use
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy touch key functions, quiet operation & fan. Good lighting, filters & recirculation venting.
I would recommend this to a friend - Pros mentioned:Size
Smaller size = perfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect smaller microwave. We didn’t have a ton of space but this fit perfectly in the space allotted. Wish the light was a bit brighter. Other than that, it’s a nice looking piece with plenty of features.
I would recommend this to a friend - Cons mentioned:Control panel
Cheap and unreliable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even ka last 15 months, panel stopped working, stay away
No, I would not recommend this to a friendBrand response from Samsung
Posted .GolamA, we understand the importance of a reliable microwave. Allow us to help.
Here is a guide to help you troubleshoot if the microwave panel stops working.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150381384) to help our team pull up your information.
Have a great day.
^Camille
Good microwave, poor build.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave oven is fine and works well as you would expect. Regrettably the oven door is crooked and does not lineup with the frame correctly. The gap is only about 1/8” but it is noticeable. We expected better from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review of the microwave, PaulD.
If you require additional support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Review of microwave oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is performing very well. My husband installed easy! Matches other kitchen appliances. We love it . We have had no problems with it, performs very well. We will recommend to others. The price was reasonable especially no interest for 6 months-24 months.Also we liked how the salesperson walked us through each part of the process. It was all done very quickly
I would recommend this to a friendExlent servic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is excellent they help and the microwave good quality
I would recommend this to a friend- Pros mentioned:Appearance
We love it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new microwave. It cooks and looks good!!!
I would recommend this to a friend Samsung best for all I recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s best microwave I have I very happy with this microwave thank you for all
I would recommend this to a friend- Cons mentioned:Button quality
Out for the sale only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is off centered, very hard to push pad buttons. I would return it but best buy is very difficult to do repairs and they never answer there phones. Sent emails to company and VIPs and never got a response about a tv we bought and failed before the warranty was up. Buyers beware
No, I would not recommend this to a friend Great microwave for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave looks great and was easy to install myself. Not overly advanced so easy to operate.
I would recommend this to a friendGreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greattttttttttttttttttttttttttttttttttttttttttttttt
I would recommend this to a friendSamsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Works great. Easy to use. Easy to install.
I would recommend this to a friendSamsung a good addition.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my Samsung Microwave. It works perfectly and so does the exhaust fan. The fan is great drawing out the steam from cooking. am blessed to have found a MW that works perfectly. Thank you.
I would recommend this to a friendNice microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this microwave because is easy to set, the dize, cook fast and looks beautiful.
I would recommend this to a friendEASY TO USE MICROWAVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave oven is easy to use, straightforward to clean, and large. I like its easy-to-use functions; it does a great job of warming previously cooked food items.
I would recommend this to a friend
