Customer Ratings & Reviews
- Model:
- ME17R7021EB
- SKU:
- 6396302
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design. Many appreciate its size, easy installation, reasonable price, and quiet operation. However, some customers have reported issues with the door, timer, button quality, and unlit control panel.
This summary was generated by AI based on customer reviews.
Door Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave turns on by itself when you close it sometimes. Instants return. Didn't bother getting another new one because I googled the issue and apparently its a thing with this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we realize your experience has been less than ideal and we definitely understand that. You are a valued member of the Samsung family and your experience matters to me. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be. ^Lena
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s making awful noises and doesn’t seem to work well
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristineS, we understand that dealing with a noisy microwave can be disappointing. Let us help.
Here is a link with information about microwave sounds and the reasons they occur. Browse the guide and select a sound that resembles what your microwave produces. If prompted by an embedded word, select it.
Samsung microwave is making unusual noises https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148927820) to help our team pull up your information.
Have a great day.
^Camille
Samsumg Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my Samsung microwave i live the color and it work very good . I have connected with my phone
I would recommend this to a friendNever buy a Samsung appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave automatically started when you plugged in. The only way to stop it is to open the door or unplug it. Samsung sent out tech and couldn't repair. They delayed it for 2 weeks and it's passed return date. Never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeD,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave is turning on by itself. We understand that it is sometimes uncomfortable to see something unusual about our appliances.
I highly recommend clicking these links below for a basic troubleshooting guide:
Microwave starts by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144253277
Thank you for choosing Samsung. Have a great day.
-Trisha-
Experience was horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a NEW microwave and they shipped us an open box. It was filthy dirty. We did not accept and they could not order us another b/c they were out of stock in the warehouse. We bought elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with this transaction.
Have a great day.
-John
Nice but basic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice microwave but it’s very entry level and basic ended up returning for a better model.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very analog. No button for presets or express cook to allow with one touch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Analo. Thank you for taking the time to leave a review that'll help us improve our products! ^Ty
Samsung - 1.7 Cu. Ft. Over-the-Range Microwave -
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with the microwave, but Samsung did repair for free.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bparis,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you had problems with your microwave and we are glad to hear that Samsung did the repair for free. We do apologize for the inconvenience this has caused you. We are always here to help.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
You can also take note of this link https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA for the warranty information of your product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549713.
-Noraina
Not the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reheat does not work well, over cooks. Only a single beep when food is ready. In general a poor preforming product. Very sad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you make your microwave operate properly.
Below are steps that can help you ensure that the microwave is heating correctly. Please click on the hyperlinks for additional assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Please see the "Reheat Button" section on page 11 of the user's manual to guide you on the steps when reheating food and be able to check the beep sound.
Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145911179 to help our team pull up your information.
Have a great day.
^Aloe
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's not many features and the numbers on the face don't light up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there ! We are sorry to hear that this unit is not meeting your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513) using ticket number: 1143965071
Thank you for choosing Samsung. ^Nic
door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the door makes a loud clunking sound when opening and closing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the noise from the microwave door. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148420234) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Reconsider for service deliver and delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought wall mount microwave with delivery and fixing service. They never show up for two days with wasted my time. They rescheduled me after over 2 weeks which I rather buy new one and gave service faster. My family had to suffer without microwave over three week and I ended up cancelled this order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144643071.
-Noraina
Decent-ish
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turntable motor went out within 2 months and of course warranty wouldn't cover it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 2 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142809234 We thank you for being a part of our growing Samsung family. ^Brad
Nothing special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fingerprint resistant at all. Nothing special about this.
No, I would not recommend this to a friend- Pros mentioned:Design, Overall performance
Microwave's review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung microwave and it works great. It heats food quickly and evenly, and the controls are very easy to use. The design looks nice in my kitchen and matches my other appliances. Overall, it’s reliable, and does exactly what I need. I’m happy with my purchase.
I would recommend this to a friend Clunk o junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a strange noise, in addition to the regular noise. The buttons require more know how, so I find myself pushing 30 seconds a lot
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We recognize your feelings regarding your microwave making noises. We would love to help you.
We recommend reviewing the resources listed below, which include steps to help you become acquainted with the noises your microwave is making.
Samsung microwaves are making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
To know more about the function of the buttons on the microwave, we recommend checking the manual link below. See pages 9–13 for details.
User manual.
https://downloadcenter.samsung.com/content/UM/202309/20230915141858689/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf
We would love to speak to you directly for any further assistance we could provide.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146959789) to help our team pull up your information when you message us.
Thank you.
-Kimberly
The over is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. But the door springs needs to be replaced often
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Works so good and matches wonderfully with my fridge
I would recommend this to a friendWorst experience ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never make a online purchase again & have shared my horrible experience with everyone I know. Extremely unprofessional in riverside store blaming BB corporate & Covid for the missing items and wrong information.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144719717.
-Noraina
Stopped working two weeks after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after the one year warranty expired, it stopped working. They said it is most likely the magnetron. $175 to come out and look at it and replace the magnetron, even though the part is covered under warranty. Don’t buy this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143808425) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena