Customer Ratings & Reviews
- Model:
- ME17R7021EB
- SKU:
- 6396302
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design. Many appreciate its size, easy installation, reasonable price, and quiet operation. However, some customers have reported issues with the door, timer, button quality, and unlit control panel.
This summary was generated by AI based on customer reviews.
Samsung - 1.7 Cu. Ft. Over-the-Range Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung Microwave stopped functioning less than 10 months of us. It is not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of having an appliance that quit working, RonM. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 21.
https://downloadcenter.samsung.com/content/UM/202309/20230915141858689/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147311037) to help our team pull up your information when you message us.
Thank you.
-Angelica
Lost power
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave's power supply died in less than a year. Samsung has the worst customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MohammadI,
We can feel the frustration you have with this microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147272682), to help our team pull up your information.
Have a great day!
^Rodel
Great micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave I like the stainless steel covering
I would recommend this to a friendOver the range Samsung microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a couple weeks, but the microwave is working perfectly. I selected "NO" on the recommendation just because its too early to tell if something is wrong with the brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JKHawks,
Thank you for sharing details of your experience with your microwave.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277994), which will help our team pull up your information.
Have a great day.
Melardo
Stopped working after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I may revise this after the warranty claim, but the turntable and exhaust fan for the microwave stopped working 3 weeks after delivery. I made a warranty claim and it is scheduled to be fixed on 8/21. Pray for me! Before today it was working well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, Tourmom, for sharing your experience so far. It sounds like you are on the right path to getting this resolved. We definitely hope you are able to go back to enjoying this microwave for a very long time. ^Jecca
Died in under 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a microwave die before, this one died in less than 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Let's have your microwave back on track to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146005876) to help our team pull up your information.
Have a great day.
^Camille
Samsung product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought all SAMSUNG for our house abs had fridge go out less than 6 months and they didn’t wanna fix it. HIGHLY don’t recommend anything Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sannahshultz,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel
For a faster resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:
1144467323
^Ross
Caught on fire
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!! Wish I could give this item negative stars. The unit caught on FIRE a year after we bought it. 3 months later, I’m still dealing with Samsung and their terrible customer service.
No, I would not recommend this to a friendRusting
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work good but the inside start rusting after 3month of purchase and I feel bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FrankA,
We all want our appliances to last longer. Let us help you with the microwave.
Here is a link to help you with the microwave. Please see each section, follow the steps and click the hyperlinks for further help.
How to clean a Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147071802 to help our team pull up your information.
Have a great day.
^Aloe
Weak fan
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re setting this up for recirculating vent fan mode, don’t get this product! It’s fan is super weak. Initially I thought it must be broken so I returned it but even the second microwave I got had the same weak fan issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are concerned about your vent fan not working properly. I have some information that will clear things up. See link below:
https://www.bestbuy.com/site/samsung-1-7-cu-ft-over-the-range-microwave-stainless-steel/6396300.p?skuId=6396300
Thank you for choosing Samsung. ^Brad
not complete, does not include bracket
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave I received, did not come with a bracket. It should have come with a bracket. Best Buy basically said too bad so sad for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you letting us know about the missing bracket, CynthiaS.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Handle broke off
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke off after 7 months of use. poor plastic attachment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a microwave with a broken handle can be disappointing, CarolK.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
poor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came broken handle and they promised to change with new one but they did not do it. I am waiting since July 29
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you taking the time to leave us a review on one of our products.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Stopped working after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after less than a month. Best Buy is making it very difficult to get it repaired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, janny560.
We are glad you brought this to our attention. If your microwave is not working or has stopped working, there could be a few reasons why.
Please visit these links to learn more:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145104747) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Ventless intake
|Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Im has zero suction…yes I installed the microwave correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stone,
We understand how you feel about your microwave. We will do our best to help you.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146606828), to help our team pull up your information.
Have a great day!
^Rodel
Short Lived
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 20 days. 5 days too long to return it to Best Buy. Now dealing with Samsung, and they are hard to understand because they do not speak clear English.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing problems with your Samsung Microwave not working and know this is not ideal timing. I would like to offer some assistance to ensure your unit is operating properly. Please reach out us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592499. We welcome you to our Samsung family. ^Brad
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died within 14 months of having it. I’m beginning not to care for Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gillyk,
We want to know more about what occurs with the microwave and wish to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Broken product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came broken, had to return for different option
No, I would not recommend this to a friendDefrctive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one month pieces of the inside lining statrd to peel ohh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VirginiaS,
Hearing what you went through with your microwave is not the experience we want you to have. We're here to help you.
We would love to speak to you directly to get more details and to provide support we can lay out for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146930630) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Don’t get it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is broken, it starts microwaving on its own randomly. Do not recommend it. If I could give zero starts I would
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Elch,
I see you are having some concerns with your Samsung Microwave running by itself and completely understand how frustrating this can be. I have some helpful information that can resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143322133. We thank you for being a part of our Samsung family. ^Brad