Customer Ratings & Reviews

My earlier Samsung failed. It would begin running when you opened the door. I bought this to replace it. After installing it (along with a hired handyman) and we peeled off the plastic sheet covering the controls, the face of the controls looked like it had melted. So much for quality control. I then had to run to Best Buy for a replacement while my handyman was sitting in my home. We have had issues with our Samsung fridge and stove as well.

The first unit failed after one day due to a motor noise. Best Buy replaced it with no hassles and the new unit is working fine.

Beautiful. Fits perfect the in store assistant was great. Happy camper

I've had multiple over the stove microwaves and this one is by far the best. It was easy to insteal, although we needed more tape for the vent and replaced the hood in the process. It allows you to enter time to the precise digit. Easy to clean. Doesnt over cook food even on defrost... had to adjust popcorn time though.

The Samsung - 1.7 Cu.Ft.Over-the-Range Microwave deserves 5 stars. Excellent Microwave! However, Best Buy's quality control leaves something to be desired, to say the least. The first one we picked up was evidently shipped from the manufacturer on the top outside edge of a pallet full, where the banding was over tightened to such an extent that it was obvious from the outside of the box that the item inside must be damaged. That did not stop BestBuy from selling it however. I returned it and BestBuy delivered another one. AND this one was damaged in the exact same manner but not nearly as severely. This one still functioned, so to avoid further hassle we kept it. Once installed, the damage was hidden from sight and was fairly slight, especially compared with the first one and doesn't seem to impair its performance, thankfully. In BestBuy's favor they delivered the second one promptly and without charge.

Overall is excellent. The door is a bit harder to open* than my old one. This might be a very good thing if you have small children who you don't want to use the microwave without you being present. They will probably need help opening the door. *I have to pull harder to open the door.

Looks great, easy to install, and works like you would expect a Samsung product to work.... excellent! Can't beat the quality for that low a price.. any time we need to replace the over the range microwave in our 400+ rental properties I will purchase the samsung microwave every time!

Nice unit... seems to work fine. Had a problem when first installed with the door not closing properly. After a few times it appears to have worked itself out.

Easy to use. It was easy to install, as long as you had two people

Worked nicely for just a little over 12 months, then the door would not stay shut. It was just over the 1 year manufacture warranty. Luckily, I had the Best Buy extended warranty. An expensive Samsung microwave should last longer than one year. I would not recommend.

There are not a ton of offerings in Black Stainless for microwaves in my search for a replacement after ours kicked the bucket 2 years into owning our new home. We chose Samsung since we had a color matching fridge and other appliances already. This thing was a pain to install but I honestly believe any other microwave would have been the same. However sometimes when you close the door after using it if you do it just right (or wrong lol) the microwave will turn on again. We have become use to it and rarely do it now but, it would be more of an issue if you have kids using it imo. It looks nice and cooks well. Outside of the random on when closing the door we have no other complaints with it.

Great microwave if you aren't looking for a lot of add on functions. It's just perfect for heating up my meals and hot drinks. It appears well made and should last a long time.

Very quiet and easy to use. Not complicated features at all. Very spacious.

Excellent microwave, good price, and handsome profile. Love it!

works great! im happy with my purchase. good purchase

Easy to operate and incredibly quiet. The touch pad has just the right sensitivity to prevent accidental additions. Plenty of room for whatever you need to cook.

Microwave works well and is surprisingly light for it's size which makes it easier to mount. I replaced a 2016 model that died which looks almost identical but it didn't have as many fan control features for some reason. This is losing a star because the mounting had been changed on the top from an older version which was super annoying, I specifically purchased another Samsung in the hopes it would be the same since it's basically the same microwave in all other respects. It was kinda annoying to re-drill and find the right measurements and avoid the original holes. I template paper would have been super helpful. So yeah fine device for now but beware it doesn't match on the mounting from previous models.

Excelent, it’s good quality and fit perfect in my kitchen

I am always hesitant to purchase a Samsung, due to many negative experience in the past. But due to a sale, I decided to try it again. So far, all is working well and it is a very nice looking microwave.

Staff was knowledgeable and helpful! Showed me how to operate my new purchase in real time! Great!