Customer Ratings & Reviews

Absolutely love my new microwave! I just bought a house and needed to replace all the appliances starting with this one. Works and looks great. Can't wait to buy the rest of the appliances needed!

OTR Samsung microwave is quiet, door handle closes nicely, not as hard to open as my previous microwave. I would have given a 5 star if the select buttons to start any function were smoother, but you will need to be press a little hard to get it going with all selected functions. Spacious inside, the bottom glass plate sits flat, which is nice feature. Note the 30 seconds option does not automatically start, you need to select the start function. Best buy for sure, clean, quiet and so far very pleased.

Decent quality and features but it probably pays to upgrade to a "premium" model with more bells and whistles

This is a good basic microwave / hood. The 1.7 cu. ft. seemed a bit small at first, but it works well and we arent cooking large things in it anyway. Out of the box the door glass had a big scratch in it and the door sits slighting off of level so I'm not sure if the one we got might have been a return. But, it doesn't affect the function and we'd been waiting 3 months for appliances so we werent about to take it back!

Very easy to install, works very well and does not make a lot of noise.

So far it has worked excellent. One reason we stayed with Samsung product.

Nice item. Has worked flawlessly. Cooks evenly every time. Easy to use.

Good oven. Not hard to install with a little help from a neighbor.

Buyer beware. If you have a warranty issue, Samsung has the worst warranty policies and customer service. I bought this microwave for my elderly mother. After about 6 months it caught on fire while in use and she immediately turned it off. I called Samsung and they sent Service Quick for the warranty repair. They determined the microwave was 'arcing' without anything in it and defective. I then asked Samsung to replace the unit. They advised that could take at least 20 business days and when they did deliver the replacement microwave, they wouldn't install it our haul away the old unit. I would need to pay for someone to install and haul away. Even though they acknowledged the unit was defective. After that they would only reimburse for a portion of the installation and haul away cost. This was a $215 microwave with a million dollar headache caused by Samsung's defective product and terrible customer experience. Their whole warranty process is designed to fatigue you down to giving up, which I ultimately did. I will never buy another Samsung product again as result of this experience. Their customer service and warranty policy is not customer friendly, to say the very least.

Repeat Best Buy customer. Quality products and services on the showroom floor.

I'm very happy with my Samsung microwave. I was very glad that the installer warned me about the latches. He said they are pretty much the only part that tends to fail because they are made of plastic. By hitting the STOP button after the timer goes off you release those latches so they tend to last much longer. I've only had mine for 7 weeks so I can't say if it's helping or not, but I do appreciate the warning and will be more careful with the opening of the unit.

Reasonably priced microwave. Functional. Works well for the price

Nice microwave but didn’t work out well for me. Mak sure you have an over the range design

Don't like it too much hard to see the numbers. The inside of the plate gets hot when the light on the outside underneath it, his turn on. Always have to clear each time. I do quick start for heat

A wonderful and easy microwave to use. The present buttons make it so nice to use

Works great didnt need any extra features. Qe replaced the night light with an led bulb as we like to keep it on in the kitchen as a nightlight. Great so far!

I love it works great. I would recommend this one to everyone i know looking

The perfect microwave for what we were looking for

works well, haven't had any issues with it, it's a basic microwave and that's all we needed

Excellent product, I am happy with the purchase, it works excellent and I highly recommend it.