Customer Ratings & Reviews
- Model:
- ME17R7021EB
- SKU:
- 6396302
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design. Many appreciate its size, easy installation, reasonable price, and quiet operation. However, some customers have reported issues with the door, timer, button quality, and unlit control panel.
This summary was generated by AI based on customer reviews.
Samsung Micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the unit is working as expected, it replacing another Samsung microwave that only lasted 5 years, I have a Sharp that is been working for 12 years same size but could not find it anymore.
I would recommend this to a friend- Cons mentioned:Timer
average
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for basic, but if you are using the timer you can not use the microwave. the dish rotates but does not stop in the correct position to remove
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tais,
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel. We are saddened that you have issues with your Microwave, especially with the timer. The dish rotates but does not stop in the correct position. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
To help you with this, I am providing these links to guide you on the issue.
Set the time on your Samsung microwave
https://www.samsung.com/us/support/answer/ANS00087028/
Turn table does not rotate and is making noise https://www.samsung.com/us/support/troubleshooting/TSG01001970/.
For your door issue, you may contact us so we can assess the problem further and provide proper troubleshooting.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144777079
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Control panel
Whereare the control buttons?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK, but the panel with the control buttons are hard to read because they are all black. Design trumped function.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi carl3989,
Thank you for your review. We are glad that the microwave works for you as intended though we are disheartened because of the difficulty with the control panel of the microwave.
I agree with you that it will be easier to see the button of the control panel if it had back lighting. I will be sure to pass on what you have mentioned here to our product team for current and future product development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144913346 and it will help our team pull up your information.
Leo
Would buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks nice. It cooks really well. I would definitely buy again
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display is almost impossible to read without full lighting overhead. Annoying early in the morning.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a wonderful microwave love the stainless steel with the white inside
I would recommend this to a friendNice Samsung over-the-range microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung microwave as a replacement after remodeling my kitchen. I very happy with this purchase. This microwave is just a little bit smaller than my previous microwave, but there's plenty enough room to accommodate all of our day to day microwave needs.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, GXJ1! Thanks for your review and being a Samsung customer! ^Ty
Great appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love buying open box it saves you money and you can always buy a the geek squad protection for a peace of mind feeling
I would recommend this to a friendLooks good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking microwave, fits well above the range top
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung Microwave has been used twice since the purchase because it was just delivered yesterday which was actually 3/31/2022 but so far it's as good as my last one.
I would recommend this to a friendBroken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken. Same issue as last one after a few years. The door is broken. Would even turn on without holding the door shut.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Decent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty Good, but door is loud. Also, not very big.
I would recommend this to a friend- Pros mentioned:Overall performance
Micro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice looking piece Just hope it lasts longer than the previous one
No, I would not recommend this to a friend Samsung over the range microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was purchase so that I can vent the air over the stove. The does a great job it came with extra filter. I havent had any problems with merchandise. The first item I used in it was popcorn.
I would recommend this to a friend- Cons mentioned:Button quality
Looks nice, but quality is not there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice, quality is not there. I guess you get what you pay for. It is much nosier than the previous LG micro we had. Buttons are somewhat hard to press.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your review and congratulations on your brand new Samsung Microwave. We are glad to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, buy to replace an old and broken item
I would recommend this to a friendHappy Mom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfect for my kids to just pop food in microwave for a snack till i get home .style is nice and works great highly recommend.
I would recommend this to a friend- Cons mentioned:Button quality
Ok for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons are extremely stiff and hard to push. My children (8&13) have a difficult time pressing them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there John,
Congratulations on your new Samsung Microwave and thank you for your review. It is best practice when you are tryin to press buttons on the control panel, to use the pad of your finger or thumbs to ensure the button is fully impressed. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive look. Have only been using it for a short time, but appears to be fine. A small amount of confusion with operating procedure, but expect that will improve as time goes by.
I would recommend this to a friendDull light.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only con is the over range light isn’t very bright. Having a hard time seeing things on the stove.
I would recommend this to a friend