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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2144 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design. Many appreciate its size, easy installation, reasonable price, and quiet operation. However, some customers have reported issues with the door, timer, button quality, and unlit control panel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,144 reviews
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    looks good but doesn't work that great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good and the space is big inside. but it is not heating as much as I expected even in high power and taking longer to heat everything.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Sandy,
      I see that you are having some concerns with your Samsung Microwave not cooking properly and I would like to offer some assistance. I have some helpful information to make sure that you are getting the most from your appliance. See link below:
      https://www.samsung.com/us/support/answer/ANS00049159/
      If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143212595. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 3 out of 5 stars

    Nice Mid-range microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best microwave - but then again it wasn't advertised at such. Overall a nice mid-range microwave. A little short on power from what I am used to

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TracyG,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      ^Charles Samsung

  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The door seems really thin and doesn’t seem like it will last but that’s just speculation. The fan is a little loud but for the price it’s pretty good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Scammed??

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since this unit was a replacement for an exact unit that was only two years old and has the same door latch as the previous one I am not impressed. Despite a Geek telling me that it would cost the same to replace the door as to buy a new unit (untrue) two appliance men have told me that it was a simple repair and I did not need a new one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice looking Appliances install it myself, its a little bit challenge since our old microwave is bit shorter so i have to re configure the back bracket that holds the microwave. over all its good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect fit, color is amazing product and I would recommend this to everyone looking to get a new device. amazing sales staff

    I would recommend this to a friend
  • Cons mentioned:
    Control panel

    Rated 3 out of 5 stars

    Works great, but loud

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good value for the money, but it vibrates and rattles really loud unless you push on the bottom of the control panel. It’s kind of annoying

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Durbgirl! I'd like to provide this link (https://bit.ly/3moQtSI) that has information about what to do if the microwave is excessively noisy. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Nice Unit -- Does NOT have Zero Clearance Hinge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave, but know that it does not have a Zero Clearance Hinge. Had to return because the door would not open with a wall to the left side of the unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is an exact match for my Samsung electric range. It has all the features that I use daily; the timer, defrost and popcorn settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size wasn't what I expected so I had to do a lot of customizing to make it work but I got it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    president

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was pleasure to buy form best buy because everything was fast and accurate specially the delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Not easy to install if you don’t know what your doing. Our microwave was shipped to the store. Easy pick up and they loaded it in the car for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and stainless steel is very nice and easy to keep clean. My old microwave was a different brand and I love the Samsung products

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Large unit, small interior

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave at the same time as I bought an oven. I thought it would match the black fingerprint resistant oven because the main picture on the product shows this option. I did not read it correctly and received a shiny black unit. By the time the installers got it in within 15 minutes, I looked and it was too late. It looks a bit large yet the interior glass table is markedly smaller than my prior microwave of the same size. The only cool thing about it is the blue led. Other than that it is just okay.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Microwave and thank you for your review. We are excited to be your choice for your newest additions to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a microwave. There's nothing special about it, but I got a good price and the installation was free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall an excellent product however the microwave light is not that bright and the buttons at night are not lighting up. Please help me to understand this. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Black stainless microwave

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the microwave. I like not having the metal tray. Spacious. It does show fingerprints. Use microfiber cloth, other clothes are too abrasive for the finish on it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Sharen. We greatly appreciate your review! ^Ty Samsung

  • Rated 5 out of 5 stars

    Good service from Best Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery/install guys! Thank you, alsovto sales person!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not pleased with the Samsung micro wave. Best buy replaced it with my choice LG. it had the options i needed. They were so easy to work with. This is why i buy all of my appliances from Best Buy. I am a happy customer!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From microwave to all new kitchen appliances!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been enjoying my new microwave. It's easy to work, does things fast than the old one. Decided I needed other new appliances to go with the microwave so I went back to Best Buy for a stove, frig. and dishwasher!!

    I would recommend this to a friend