Customer Ratings & Reviews
- Model:
- ME17R7021EB
- SKU:
- 6396302
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design. Many appreciate its size, easy installation, reasonable price, and quiet operation. However, some customers have reported issues with the door, timer, button quality, and unlit control panel.
This summary was generated by AI based on customer reviews.
Great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect combination and the perfect brand. Happy with the product
I would recommend this to a friendLG microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working well. More features than the crappy Samsung.
I would recommend this to a friendNice, but….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung said this model is the replacement for the one I had. It’s actually a bit smaller on the inside.
I would recommend this to a friendGood buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Great microwave- replaced a recalled one.
I would recommend this to a friendOverall good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great addition to my kitchen. It fit great in the spot between cabinets. Install was smooth and quick. I haven't used all of the functions yet but overall this was a good purchase. Samsung never lets me down.
I would recommend this to a friendBrand response from Samsung
Posted .Hey, Jessica! Thank you for leaving a review and for choosing Samsung! ^Ty
Very Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the LOUD Fan and Poor lighting. Microwave operation is ok. I upgraded to a better model Samsung.
No, I would not recommend this to a friendFunctional but loud.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works. A lot louder than the 10-year old unit I replaced. The lower light went out after 2 months.
I would recommend this to a friendBrand response from Samsung
Posted .NickD, we understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a guide to assist you if your microwave is noisy. Please play each sound and pick the sound that matches the noise you hear from your microwave. Kindly click on the embedded word if one prompts.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Please see this link to your user manual for the step-by-step guide on replacing your cooktop/night light. Turn to page 19.
Manual
https://downloadcenter.samsung.com/content/UM/202408/20240829162627523/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148760455) to help our team pull up your information.
Have a great day.
^Camille
review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great recommendations from the sales team, perfect and easy to use for my family.
I would recommend this to a friendNuke it all but no manual defrost
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a basic microwave. Only caveat is the inability to set a manual defrost time. Only times are auto defrost times. Otherwise I am able to nuke everything!
I would recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little louder than I expected but it does the job. I probably should have invested in the better model but I liked the way this one looked better.
I would recommend this to a friend- Pros mentioned:Overall performance
Five times ...I'm done...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very attractive microwave nice looking decent features unfortunately after having five of them continuously installed didn't replace due to some type of damage or flaw i decided to go with a low profile micowave waiting on installation of low profile microwave this Sunday
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Let's go ahead and check your microwave, Riata.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145737975, to help our team pull up your information.
Have a great day!
^Chrystel
samsung over stove micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would never again buy stainless and black. Shows every scuff and fingerprint. Already anticipating short life on touch pad. Microwave is noisy and vent fan sounds like a jet taking off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Noise from the microwave can be upsetting. Our goal is to help you, RogerS.
This guide will walk you through the noises from the microwave and offer troubleshooting steps. Learn more from the embedded link.
The Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147562317, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, I bought it as a open box, and looks great
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the fact no fingerprints..not crazy about the fact I have to press start every cooking time (30 seconds press start, 1.00 minute press start) otherwise its ok
No, I would not recommend this to a friend- Cons mentioned:Door
Bad Product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad Product. Right after my product complete 1 year, the door latch got broken. I had to buy and return more than 2 of this model and when I found one, we had this issue with the door not getting locked when closed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the state of your microwave door, WeltonG. We want to discuss this experience further with you and determine the steps that can be taken to assist with your Samsung microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150093460, to help our team locate your information when you message us.
Have a great day.
-John
Order online was so easy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our purchase was handled expertly by Best Buy and the microwave arrived as advertised. Thank you for making this so easy!
I would recommend this to a friendSamsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, had it for a month no issues. Last Samsung microwave lasted a good 5 years
I would recommend this to a friend2 years and Door Key broke:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the microwave looks. We bought this along with the range, dishwasher and fridge. The only problem is that i purchased the microwave in late 2020 and the door key just broke a few days ago. I had to unplug it because the door does not shut all the way now and microwave won't work. I'm not sure this is covered under warranty or if i even have warranty to use:(
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to know that you love the exterior of the microwave, EdyH. Please keep in mind that only properly qualified service personnel should adjust or repair the oven.
Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If your microwave is not working or has stopped working, here are the links to help you get it back into working order:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Take particular care when cleaning the door seals to ensure that no particles accumulate and prevent the door from closing correctly. Please visit these links to learn how to properly clean your microwave:
https://www.youtube.com/watch?v=hCsRi0XC_zQ
https://www.samsung.com/us/support/answer/ANS00062285/
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145152606) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Not recommended!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this unit in January and it worked great for the past 6 months. This week it started to fail. We were unable to shut off the vent and had to unplug it for several hours.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good all components working well, we are happy
I would recommend this to a friend