Customer Ratings & Reviews
- Model:
- ME17R7021EB
- SKU:
- 6396302
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design. Many appreciate its size, easy installation, reasonable price, and quiet operation. However, some customers have reported issues with the door, timer, button quality, and unlit control panel.
This summary was generated by AI based on customer reviews.
Works like a microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a microwave should work. Looks nice and vents out the top
I would recommend this to a friendMy 2004 GE had better features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit replaced a 2004 General Electric Over Range Microwave. The 2004 was easier to read the face and had convenience features that made it simple to use. I have a Samsung refrigerator which is fantastic which is why I chose this unit. I would buy the GE unit again if I had a chance. Rates average because it is not a step up from a 16 year old GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are excited to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Nothing Fancy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this at a good deal when I purchased 3 of the same product. Works well but sometimes the turn table seems to get stuck.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave us a good review! Welcome to the Samsung family! ^Shay
night light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lacks night light capability which was available on the previous model.
I would recommend this to a friendexcelent choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microwave is perfect for me.its work perfectly and Idont have ani problem
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is working not strong enough. It’s working okay
I would recommend this to a friend- Pros mentioned:Ease of use, Overall performance
over the range microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great, looks great. matches all my other Samsung kitchen appliances.
I would recommend this to a friend Perfect replacement for old Samsung Microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for old Samsung microwave. Was able to use old mounting bracket. Black stainless finish looks great. So far operation is easy and effective.
I would recommend this to a friendSlow samsung microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its slower than i thought. Its not quiet. I now miss my Ge appliances. Dont buy . For samsung stick to tv only
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on joining the Samsung Family. I am sure that you will enjoy our Samsung Microwave. Thank you for choosing Samsung. ^Brad
broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's two weeks old and it broke this morning. Goes to start and then shuts off. Display goes off. Like power got shut off but the power is good. Display comes back on in a few minutes but same thing happens if I try to start it. My last microwave lasted nearly 20 years with no problems. Looks good and worked well for as long as it worked anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that shuts off by itself; kindly choose the one that matches and click the embedded words.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/?msockid=08e6a45904c26b1f3477b061055f6aec#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147930346) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Didn’t keep
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after purchase because it was taller than I thought
I would recommend this to a friendUnder cabinet microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High light is way to dim over your stove and no way to clear time that Ive found. Otherwise gr8 buy.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a good all around microwave. Like the black stainless steel
I would recommend this to a friendSAFETY burning and smoking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SAFETY burning and smoking at the bottom. Would not recommend Safety issue, very dangerous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MariaE, your safety is our priority. We want to speak to you directly to get more information about your microwave and why it burned and smoked so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148745994) to help our team pull up your information.
Have a great day.
^Camille
works great and looks nice.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use this microwave on a daily basis. works Great. No complaints.
I would recommend this to a friendSamsung 1.7 Cu. Ft. Over-the-Range microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do not recommend this item. At various times, it makes very loud & unusual sounds like no other microwave. Bill uses it way more than me, I may use it once a month, but I’m usually always in the kitchen with Bill, my review is accurate. I’m not certain why it makes these horrible sounds. The key pad area where you press for each action does not function properly. We do not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AngelBillWasserman, I know it feels like no one understands, but I am here to help you now. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/3Cxp2NS). For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143827904) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Improve the light
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. It works ok but I would like it better if the lights below were brighter, because it does not help that much.
I would recommend this to a friendPoor door latch design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit has a poor design with the door latch. The top latch if isn’t slam tightly closed, it will turn on by itself. I was told by the tech just the fan and the light is ON and not actual microwave. So at time if you close the door like a normal person the unit will exhibit the symptom. The unit work as expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
A working microwave is needed to reheat your food. Let's go ahead and check the door latch.
If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. Please check this link for details.
Microwave turns on by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
In some households, the microwave is used more than any other kitchen appliance. If you keep your microwave clean, old food won't stick around, and there will be no funky smells. Please check this link for details.
How to clean a Samsung microwave
https://www.samsung.com/us/support/answer/ANS00062285/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145504727) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Great microwave!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a bit tricky to install and at first it wouldn’t heat the item but after two hours, we figured it out. Next time, will hire a professional. :)
I would recommend this to a friendHeats Food
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door latch spring quit after 7 months. Samsung repair replaced the door. Good so far after repair.
I would recommend this to a friend