Customer Ratings & Reviews
- Model:
- ME17R7021EB
- SKU:
- 6396302
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design. Many appreciate its size, easy installation, reasonable price, and quiet operation. However, some customers have reported issues with the door, timer, button quality, and unlit control panel.
This summary was generated by AI based on customer reviews.
Good mic but no back lit buttons
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking mic Does the job but doesn’t have backlit buttons. At this price I’m a lil disappointed but the microwave does its job. I just need to bring my phone as a light or turn lights on when it’s dark.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JackES,
Thank you for your honest feedback and we hope you are in good health. Having a backlit control panel would really be useful and helpful during low light environments. Feedback like yours will certainly help us to continue improving our products and customer experiences.
I have included the link for the manual for your microwave. After clicking on the link, please turn to page 19 for cleaning and maintaining your microwave.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144166853
Leo
Ok so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one of these I purchased when you slammed door closed light would come on and turntable would spin without any time set on cook But it didn’t heat unless you put time in key pad so we brought it back got another one and it’s been fine so far
I would recommend this to a friendNew Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was amazing helping us pick out a new microwave and stay under budget
I would recommend this to a friendNew skill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device is functioning satisfactory.The installation was a difficult.
I would recommend this to a friendMicrowave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent i loved nice you can put close to the wall the microwave door its opening good
I would recommend this to a friendSO FAR SO GOOD.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and heats evenly. Only used for 1 week, but seems wonderful.
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always good service ~ Purchasing through installation.
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beautiful unit, nice color matches my black stove
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. Arrived fast and is just what we were looking for
I would recommend this to a friend- Cons mentioned:Door
First Microwave Had Defective Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first microwave door was defective, and the unit had to be replaced. The second unit worked but had a slight scratch.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Got a defective one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective. I didn’t bother to plug it in before mounting it to the cabinet. I’ve installed dozens of over the range style microwaves in my lifetime, so I proceeded with installing it. When I plugged it in, it ran continuously, couldn’t stop it without open the door or unplugging it. I even put an ice cube in it, let it run for 5 mins, didn’t melt. I ended up uninstalling it and returning it the next day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JamieM,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your overall experience with the microwave.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Clean and beautiful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this delivery. The guys were very professional and quick.
I would recommend this to a friendMicrowave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service at Best Buy was professional and very helpful. Microwave came in as scheduled.
I would recommend this to a friendFine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works fine, but makes some irregular noises. It was a pain to install as the template wasn't great.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad the microwave works fine, SophiaP. Let us help with the irregular noise it makes.
Here is a link with information about microwave sounds and why they happen. Browse the guide and select the noise similar to what your microwave creates for the suggested actions.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146738993) to help our team pull up your information when you message us.
Thank you.
-Angelica
Great Microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful cooking, heating and defrosting options that are clearly marked and easy to use.
I would recommend this to a friendLove the microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new microwave. It works nicely and matches the rest of my kitchen appliances.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. Heats well. Still learning all the functions but love it so far!
I would recommend this to a friendgreat otr
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this OTR microwave over the counter hood combo works perfect in my apartment unit
I would recommend this to a friendSamsung Microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice microwave. This is just what I were looking for. Delivered and installed
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for the money but i was confused in that i didnt realize that a backlit keypad didnt come with it. Have to turn on the kitchen lights to cook anything. Wouldnt buy again because of that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
The display on your oven is intended to light up only the functions you need at any particular moment.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
Clean the microwave https://www.samsung.com/us/support/answer/ANS00062285/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661936
Have a great day.
^Charles