Customer Ratings & Reviews
- Model:
- ME17R7021EB
- SKU:
- 6396302
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance, ease of use, and appealing design. Many appreciate its size, easy installation, reasonable price, and quiet operation. However, some customers have reported issues with the door, timer, button quality, and unlit control panel.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect microwave have a good style . I recommend it .
I would recommend this to a friendPerfect for my kitchen!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfect and looks great with my other Samsung appliances
I would recommend this to a friendGreat looking microwave!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ventilation system. Work well and just what I wanted.
I would recommend this to a friendComes across as high end, but it's a low end model
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic model, too much button pushing to get basic functions (like instant 30 seconds), No way to stop turntable causing issues with square plates.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Blueskyca,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as you need too much pushing to get the basic functions. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569535.
-Noraina
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month, I still don't have good things to say. Over stove light too dim. Pizza setting not hot enough. Can't cook and use timer for something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to learn of the concern you expressed regarding your appliance. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143900633) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Run of the mill
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes popcorn. Not the best, not the cheapest. Just run of the mill
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review of one of the microwaves, Sean.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Good basic unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic unit. Hard to see numbers and shows finger prints. Does outside vent to the back. Only up to a vent or just recirculate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rich,
We appreciate your product review despite your concern with the fingerprint smudges. We value all observations that help us understand how to make our products more convenient for our customers.
Here's the best way to keep your unit in pristine condition:
How to clean a Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00062285/
Best ways to clean your microwave:
https://www.youtube.com/watch?v=hCsRi0XC_zQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144880786 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch pad can’t be seen without a bright light, to illuminate it. For this reason, I wouldn’t buy this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ronboy, I know how frustrating it can be when results and expectations do not meet. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143957248) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Black Stainless look, so far so good !!!!
I would recommend this to a friendFan onlo has 2 speeds, not 3 that are in the specs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The specs show this microwave has a 3 speed fan, but it only hasvtwo speeds.
I would recommend this to a friendBrand response from Samsung
Posted .KennethS, sharing your review about your microwave matters. Allow us to help you with this.
The fan speed of your microwave can be either Hi or Lo.
Please see page 10 under the "VENT BUTTONS" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230915141858689/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146597839) to help our team pull up your information.
Have a great day.
^Camille
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little disappointed in this item. It does not have the same features of my last microwave (GE). It is frustrating to use at times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We welcome you to our family. Thank you for choosing Samsung. ^Brad
samsung microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first install failed.only the fan worked, had minor problem getting replacement. finnaly worked. not great but im satisfied
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's good to hear that everything has been settled and you are satisfied with your purchase, ukieme! If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Availability was great, and microwave looks great.
I would recommend this to a friendGreat love my microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! Love the color. Stainless steel black
I would recommend this to a friendBad Unit and Problems with Replacement ....
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Aug 6th. Wasnt Installed until Late September due to a modification I had to pay for on my home. On Thanksgiving while cooking, I had an item in the Microwave waiting to heat. I went to grab the door to add an item but my finger missed and barely (barely) pulled on the door. The Microwave started. Without any button being hit. The light came on and the plate rotated. I tried to duplicate right away but due to the oven going and three burners, I didnt pay enough attention at the time. A day after Thanksgiving, I tried to duplicate this and I made it occur over and over. Contacted Samsung and they are saying it can't be fixed and are trying to Lowball me on Replacement Price. It was only " Installed & working " for 7 weeks when I found the defect. They are trying to discount what I paid by almost $50 ... Not Happy ......
No, I would not recommend this to a frienda microwave for the ages!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.replaced my GE with this one, and am so glad I did!
I would recommend this to a friendworks as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick delivery. Looks great and has basic controls
I would recommend this to a friendElectric renga
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven doesn’t work right now and Bestbuy costumer service doesn’t help me too
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MasfenD,
We recognize the importance of having dependable appliances at home. We would love to speak with you to determine how we can best assist you with your oven. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151991875) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Low power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a 1100 that went out there's a big difference in the time it takes to heat food. Not much of an instruction manual
I would recommend this to a friendBrand response from Samsung
Posted .Hello Rich,
We appreciate your review of your overall experience with the performance of your Samsung microwave, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your oven has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below is the user manual for your model. See page 21 to learn more on what to do when your microwave cooks food too slowly.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
For reference, you may also check the link below for information about calibrating your oven's temperature.
https://www.samsung.com/us/support/answer/ANS00049012/
For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144988185) to help our team pull up your information.
Thank you!
-Angelica
- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my microwave it works great I don’t have to put a lot of time on it for my food to be more
I would recommend this to a friendBrand response from Samsung
Posted .Hello Tony,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We appreciate you taking time to leave us a review. You made an excellent choice for your home and we are pleased to hear you love the product and its performance.
For your future reference, I am providing this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546554.
-Noraina