Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
Stopped working after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I may revise this after the warranty claim, but the turntable and exhaust fan for the microwave stopped working 3 weeks after delivery. I made a warranty claim and it is scheduled to be fixed on 8/21. Pray for me! Before today it was working well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, Tourmom, for sharing your experience so far. It sounds like you are on the right path to getting this resolved. We definitely hope you are able to go back to enjoying this microwave for a very long time. ^Jecca
Samsung product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought all SAMSUNG for our house abs had fridge go out less than 6 months and they didn’t wanna fix it. HIGHLY don’t recommend anything Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sannahshultz,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel
For a faster resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:
1144467323
^Ross
not complete, does not include bracket
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave I received, did not come with a bracket. It should have come with a bracket. Best Buy basically said too bad so sad for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you letting us know about the missing bracket, CynthiaS.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Caught on fire
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!! Wish I could give this item negative stars. The unit caught on FIRE a year after we bought it. 3 months later, I’m still dealing with Samsung and their terrible customer service.
No, I would not recommend this to a friendpoor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came broken handle and they promised to change with new one but they did not do it. I am waiting since July 29
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you taking the time to leave us a review on one of our products.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Weak fan
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re setting this up for recirculating vent fan mode, don’t get this product! It’s fan is super weak. Initially I thought it must be broken so I returned it but even the second microwave I got had the same weak fan issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are concerned about your vent fan not working properly. I have some information that will clear things up. See link below:
https://www.bestbuy.com/site/samsung-1-7-cu-ft-over-the-range-microwave-stainless-steel/6396300.p?skuId=6396300
Thank you for choosing Samsung. ^Brad
Stopped working after 4 weeks.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted four weeks. Will be on the phone with customer service tomorrow. The door on it is crooked as well. Decided we could live with it given the effort to take it back down. Very disappointed.
No, I would not recommend this to a friendBroken product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came broken, had to return for different option
No, I would not recommend this to a friendDefrctive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one month pieces of the inside lining statrd to peel ohh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VirginiaS,
Hearing what you went through with your microwave is not the experience we want you to have. We're here to help you.
We would love to speak to you directly to get more details and to provide support we can lay out for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146930630) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died within 14 months of having it. I’m beginning not to care for Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gillyk,
We want to know more about what occurs with the microwave and wish to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Stopped working after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after less than a month. Best Buy is making it very difficult to get it repaired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, janny560.
We are glad you brought this to our attention. If your microwave is not working or has stopped working, there could be a few reasons why.
Please visit these links to learn more:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145104747) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
The worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst order Ive made! Microwave seems like it’s great but the customer service, treatment, lack of ownership was terrible. Took me 3mos to receive my order due to Mistake on the company.
No, I would not recommend this to a friendShort Lived
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 20 days. 5 days too long to return it to Best Buy. Now dealing with Samsung, and they are hard to understand because they do not speak clear English.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing problems with your Samsung Microwave not working and know this is not ideal timing. I would like to offer some assistance to ensure your unit is operating properly. Please reach out us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592499. We welcome you to our Samsung family. ^Brad
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work but the service was excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has power issues. Keeps running. Does not work well. Don't buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
The best cooking experience is what we want our customers to have. Let's go ahead and check the possible solution for this.
We do not recommend using an extension cord with this appliance. If the power-supply cord is too short, have a qualified electrician or serviceman install an outlet near the appliance.
Please check this link to your user manual for details. Turn to page 4.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
If your microwave is not turning on, or if it is turning off by itself, it could have overheated. Please check these links for details.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required. Please check this link for details.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145447996) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
I had bad luck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one came broke second one broke after a month third came damaged
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Door issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I got it installed i had an issue with the door, which makes the microwave turn on by itself. Currently I am unplugging it when not in use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DaveD, we are sorry to hear that your microwave is not working as designed. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980196) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Don’t get it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is broken, it starts microwaving on its own randomly. Do not recommend it. If I could give zero starts I would
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Elch,
I see you are having some concerns with your Samsung Microwave running by itself and completely understand how frustrating this can be. I have some helpful information that can resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143322133. We thank you for being a part of our Samsung family. ^Brad
Ventless intake
|Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im has zero suction…yes I installed the microwave correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stone,
We understand how you feel about your microwave. We will do our best to help you.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146606828), to help our team pull up your information.
Have a great day!
^Rodel
Defective unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the microwave I picked up was defective. Once plugged in it started but never stopped running. It took my time to install, measure, etc and ended up in mounting because it didn’t work. The black SS looked amazing though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DamianZ,
We understand that a newly purchased unit should work.
We recommend installing this appliance by a qualified technician or service company to avoid any electric shock, fire, an explosion, problems with the product, or injury.
Here is a link to "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145267413), which will help our team pull up your information.
Have a great day.
Melardo