Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Cons mentioned:Timer
Randomly worked out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly worked out of the box. Clock would work and wouldn’t heat when started. Timer wouldn’t count down when it wouldn’t heat. Seems to be working now and has been for about a week. Hopefully will last but unsure if it will. Was able to get a service call easily with a local repair shop but canceled because it’s working right now. Works well when working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shaggy,
We understand what you have been through and we are happy to hear that it is working now.
Should you still need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146691361), and it will help our team pull up your information.
^Rodel
Love my new microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best microwave I've ever used. Should have replaced the old one along time ago
I would recommend this to a friendMoney well spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like , Works well Looks Good very happy so far , Strong exhaust , and light
I would recommend this to a friendBroken Door Latch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this microwave for just over a year and the latch the spring attaches to broke. Not the $14 replaceable latch, had to replace the entire door for $170 because the spring was attached to a piece of plastic in the door
No, I would not recommend this to a friendLoud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Samsung microwave as a replacement for our old one. Overall it does everything you would expect a microwave to do. The only issue we have with it, is to very loud. Our old one was much quieter.
No, I would not recommend this to a friendJust what i was looking for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price with a name you can't go wrong with. Some of the best deals around.
I would recommend this to a friendBad Samsung Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to replace this microwave twice in 3 years due to the handle popping off! The first time I had the Geek Squad and they replaced it for free but couldn’t afford to keep up a 200 dollar membership for what ifs! This second time, the 1 year warranty had expired. Now I have to pop the microwave open with a butter knife to use it! Don’t get me started on the Samsung refrigerator, I can’t even have the water dispenser on because it will drip randomly and leave puddles on my floor from Day 1! However, when I bought in 2021 there were limited appliances in my area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gabrielle,
We understand how you feel regarding this microwave. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149376300), to help our team pull up your information.
Have a great day!
^Rodel
In a fix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microvave quit working after four years and chaanging the fuse did not fix the problem.
I would recommend this to a friendBrand response from Samsung
Posted .KwadwoA, we understand the importance of a working microwave. Let's get this back on track.
Below is a link to help you diagnose if your microwave stopped working.
Samsung microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147642892) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Door
Bad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this product 5 yrs ago. Last month the inside hook just broke which made it impossible to close the door. The microwave works fine but the hook is made of plastic. There is no release button on the microwave to disengage the hook so you have no choice but to pull hard to open, which eventually broke the cheap plastic. 5 yrs is way too less for a microwave to last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AshJo,
We understand the frustration of having a problem with your Samsung microwave in its early years. Let us help.
You can purchase a replacement part from our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/
If there is damage to the oven, do not use it. In particular,
The oven door's correct closure is crucial.
We would like to speak with you more about this experience and assist with getting service set up or determining what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146855127, which will help our team pull up your information.
^Rainly
Open box item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Works perfect! Curbside pick up was fast and easy
I would recommend this to a friend- Cons mentioned:Door
Do not buy this!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August 20 20. The latches that secure the door to the microwave. When you close it broke the spring is broken cheap plastic spring. The door will not close you would have to sit there and push it close stand there while the microwave is running. Also, The mechanism that rotates the plate broke and burnt up. This product is horrible. I would highly not recommend anybody buying this. Cheaply made garbage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelG,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146272867) to help our team pull up your information.
Have a great day,
-Ernest-
NICE MICROWAVE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should and looks nice. As others have said, the keypad should be illuminated.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there alice, congratulations on your new Samsung Microwave. I appreciate the feedback on the unit and will send it over to our design team to improve future products. Thank you for choosing Samsung in your home. ^Brad
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific for all I need or want to do ! I am glad also to have found a white Microwave.
I would recommend this to a friend- Cons mentioned:Door
Door breaks easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke within one year. I fixed the latch a couple times but it didn’t even last two years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with the broken door of your microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149061013) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not working properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly. Can’t get anyone on the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joe D,
We understand how frustrating it can feel when your microwave is not performing as expected, and you have not been able to reach someone by phone. We would love to communicate with you directly to gather more information about your experience and determine the steps that can be taken to assist with your microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1152057388 to help our team pull up your information.
Leo
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In different because it’s now acting up and I’ve only had it for three years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shels,
Thank you for your review.
We would love to speak with you about your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146578931 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Just stopped heating one day…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in Spring 2022 and it has already stopped working. No warning, no misuse, just stopped heating unexpectedly one day in January 2025.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.
The link below will help you in addressing the heating issue of the microwave. Learn more by checking the hyperlinks.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance with the microwave, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148345497) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Heating stopped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating only after 3.5yrs. Other than that it was great. So just beware this may not last long and only has a 1yr warranty, probably for a reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We know how frustrating it is to have a microwave that doesn't heat up. We are here to help you.
Please see the link below for the steps if the Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146899449, which will help our team pull up your information.
^Rainly
- Cons mentioned:Door
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke in less than 2 years, poorly built. I would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Omar,
We understand your disappointment with the broken door of your microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148012695) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Look for another option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this microwave. I have had it for 5 months now. I wish I could get my old one back. I can’t use the timer and any of the cooking options at the same time. When using the fan and want to use the microwave’s cooking features, the fan power cuts down. When we ordered it and had it installed it arrived with dents across the top of the door. Best Buy replaced it, and the replacement one was also dented but not as bad. Again, a replacement was offered but we were afraid that the next one would be worse. Plus the time off of work to be home for another home install wasn’t an option. At that point Best Buy offered a slight refund in the form of a Best Buy gift card and credit on my credit card would have been better but whatever. This microwave must have been designed by someone who doesn’t cook. I do not recommend it, if you are a multitasker.
No, I would not recommend this to a friend