Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Pros mentioned:Overall performance
Five times ...I'm done...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very attractive microwave nice looking decent features unfortunately after having five of them continuously installed didn't replace due to some type of damage or flaw i decided to go with a low profile micowave waiting on installation of low profile microwave this Sunday
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Let's go ahead and check your microwave, Riata.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145737975, to help our team pull up your information.
Have a great day!
^Chrystel
Very Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the LOUD Fan and Poor lighting. Microwave operation is ok. I upgraded to a better model Samsung.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good all components working well, we are happy
I would recommend this to a friendVery Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the Samsung Microwave online because of the great reviews it got. The order process was easy and I picked up in store. An Associate loaded for me and I was on my way home. So far the Microwave is working great and looks good as well.
I would recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little louder than I expected but it does the job. I probably should have invested in the better model but I liked the way this one looked better.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, had it for a month no issues. Last Samsung microwave lasted a good 5 years
I would recommend this to a friendOverall good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great addition to my kitchen. It fit great in the spot between cabinets. Install was smooth and quick. I haven't used all of the functions yet but overall this was a good purchase. Samsung never lets me down.
I would recommend this to a friendBrand response from Samsung
Posted .Hey, Jessica! Thank you for leaving a review and for choosing Samsung! ^Ty
2 years and Door Key broke:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the microwave looks. We bought this along with the range, dishwasher and fridge. The only problem is that i purchased the microwave in late 2020 and the door key just broke a few days ago. I had to unplug it because the door does not shut all the way now and microwave won't work. I'm not sure this is covered under warranty or if i even have warranty to use:(
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to know that you love the exterior of the microwave, EdyH. Please keep in mind that only properly qualified service personnel should adjust or repair the oven.
Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If your microwave is not working or has stopped working, here are the links to help you get it back into working order:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Take particular care when cleaning the door seals to ensure that no particles accumulate and prevent the door from closing correctly. Please visit these links to learn how to properly clean your microwave:
https://www.youtube.com/watch?v=hCsRi0XC_zQ
https://www.samsung.com/us/support/answer/ANS00062285/
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145152606) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the fact no fingerprints..not crazy about the fact I have to press start every cooking time (30 seconds press start, 1.00 minute press start) otherwise its ok
No, I would not recommend this to a friendOrder online was so easy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our purchase was handled expertly by Best Buy and the microwave arrived as advertised. Thank you for making this so easy!
I would recommend this to a friendMicro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works pretty good. At the beginning it was a bit confusing but now we know how to operate it.
I would recommend this to a friendNuke it all but no manual defrost
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a basic microwave. Only caveat is the inability to set a manual defrost time. Only times are auto defrost times. Otherwise I am able to nuke everything!
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. The only complaint I have is that the light underneath is very weak. Does not provide adequate lighting for the cooktop.
I would recommend this to a friendSAFETY burning and smoking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SAFETY burning and smoking at the bottom. Would not recommend Safety issue, very dangerous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MariaE, your safety is our priority. We want to speak to you directly to get more information about your microwave and why it burned and smoked so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148745994) to help our team pull up your information.
Have a great day.
^Camille
Samsung Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installation of the second unit still not very satisfied with the quality of the unit. Wanted to get the next model up and was told that it would not be available to Late March or April. What was I to do with my old microwave gone and a big open space over the stove with holes covered with tape. Really unhappy with the entire microwave issue. Guess I am stuck with the unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg! We would love the opportunity to help you have the best experience possible with this microwave. If you have any questions or concerns you'd like assistance with, please feel free to reference ticket number
1142773356, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
- Cons mentioned:Timer
samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard has insuffient light. 30 second key doesn't work until start is pressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
As the user manual mentions, you'll need to start the cooking process before adding the 30 sec.
I highly recommend visiting this link for the reference guide:
Use your microwave oven/KITCHEN TIMER BUTTON/ ADD 30 SEC BUTTON on page 10
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661857
Have a great day.
^Charles
Does the job
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, with enough features to get the job done! I usually just reheat or pop popcorn in it for the most part and it handles it fine!
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome over the stove microwave. Grewt buy. Excellent
I would recommend this to a friendSamsung products don't last.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this same model 2 years ago, and it stopped working. Samsung doesn't believe in their own products as evidence by a one year warranty. Only reason I bought this same model is because the space is already set up and that made it easy to install, and all my other appliances are Samsung. The last Microwave I had lasted 15 years and was still working when I took it out. When I replace my appliance it won't be Samsung. Before you buy call a few companies that services appliances and you will find many of them won't work on Samsung products. The one's that do charge so much you are better buying a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how convenient it is to have a microwave. Let us get the microwave back on track.
Here is a link to help you make the microwave work. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146543272 to help our team pull up your information.
Have a great day.
^Aloe
Not recommended!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this unit in January and it worked great for the past 6 months. This week it started to fail. We were unable to shut off the vent and had to unplug it for several hours.
No, I would not recommend this to a friend