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Customer reviews

Rating 4.3 out of 5 stars with 2135 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,135 reviews
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was clueless when buying a fridge and microwave, but I was very pleased with the assistance I received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s grate for me, but it’s harder for my mother (almost 90) to figure how to use. She preferred simply language labels, one push but for each operating

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was damage on first delivery. Second delivery went well. Over all it’s a great item

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    broken

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's two weeks old and it broke this morning. Goes to start and then shuts off. Display goes off. Like power got shut off but the power is good. Display comes back on in a few minutes but same thing happens if I try to start it. My last microwave lasted nearly 20 years with no problems. Looks good and worked well for as long as it worked anyway.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Anthony,

      We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.

      Here is a link for troubleshooting steps for your microwave that shuts off by itself; kindly choose the one that matches and click the embedded words.

      Samsung microwave is not working.
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/?msockid=08e6a45904c26b1f3477b061055f6aec#samsung-microwave-does-not-turn-on-or-turns-off-by-itself

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147930346) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave! Needed a matching one to my stove and dishwasher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy replacement but watch the bracket holes !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice appliance to replace failed Samsung after 10 years. It was a surprise that the mounting holes were not the same - bracket was however !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it Safe to use Save the space Easier to reach

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it except for programming area it is hard to see. It has a glare on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a microwave should work. Looks nice and vents out the top

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan is working not strong enough. It’s working okay

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love new microwave. One thing I would change is a lighted face around menu. At night I have to turn on alight to see numbers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excelent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the microwave is perfect for me.its work perfectly and Idont have ani problem

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average product.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had the missing screws and name letters were missing. I thought it will be good when I purchased as it was in the box. I could not check the details clearly because it was in box. but when I opened, saw those issues. It turned out be a very average product for the price I paid. I would not recommend to people to buy this type of boxed products without seeing it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    night light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lacks night light capability which was available on the previous model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t keep

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned after purchase because it was taller than I thought

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a good all around microwave. Like the black stainless steel

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My 2004 GE had better features.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit replaced a 2004 General Electric Over Range Microwave. The 2004 was easier to read the face and had convenience features that made it simple to use. I have a Samsung refrigerator which is fantastic which is why I chose this unit. I would buy the GE unit again if I had a chance. Rates average because it is not a step up from a 16 year old GE.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Microwave. We are excited to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Nothing Fancy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this at a good deal when I purchased 3 of the same product. Works well but sometimes the turn table seems to get stuck.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to leave us a good review! Welcome to the Samsung family! ^Shay Samsung

  • Rated 5 out of 5 stars

    QA inspection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and great product. Was sad to see that it took three times to get a product that was not damaged. Maybe Best By needs to relay to Samsung to ensure their product goes through a product quality inspection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace 10 year old microwave that went bad. The Samsung cooks much faster and more evenly than the old one did. Best Buy crew who installed it were pros and were in and out of the house in less than 20 minutes

    I would recommend this to a friend