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Customer reviews

Rating 4.3 out of 5 stars with 2137 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,137 reviews
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fingerprints resistant microwave you can have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is a great color and was in great condition. Just wish it had 1 button express cook feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. Total tech had it installed in less then 20 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Micro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed hassle free everything I get from Best Buy it’s a good idea for the warranty also

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave is good the exhaust fan moves alot of air but doesn't grab the steam, smoke from front burners like i would have expected.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We can feel your dismay on the exhaust part of your microwave. We are here to assist you in any way possible.

      We recommend checking the resources below to check the vent fan speed to help eliminate the steam and smoke from the burners.

      Vent fan is weak on Samsung over-the-range microwave:
      https://www.samsung.com/us/support/troubleshooting/TSG01202710/

      Should you need support in the future, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1146697793), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice having a brand new microwave and nice not having it sit wasting counter space .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pay attention to the specifications

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that the vents are on top of the microwave. I would return if it wasn’t to late. Not a bad microwave. It does what it is supposed too. The install was trash too.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Frankie,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Same today and yesterday!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is old reliable I really like this microwave..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave is great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Even the “done” chime is pleasant compared to my old one (different brand)!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it so far. Nice Microwave. Hopefully lasts a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you don't need xtra functions you never use, this is a great microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, had to replace a 17 month unit which was really unfortunate especially right before moving

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic inexpensive microwave. Good value for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, and love the under light and fan!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Must Be a Bad Year for Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd microwave. Had to return the 1st one that sounded like a jet engine. We bought all Samsung appliances for kitchen. Fridge's freezer went bad in 1st week as well. I like the appliances as long as they continue to work, but Samsung Customer Service is awful. Best Buy, on the other hand, worked with us on the issues. We won't buy Samsung again. Btw, a salesperson at Home Depot warned us about Samsung customer service being the worst out there, and so did my neighbor. We should have listened.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Susan,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This over the range microwave completes our range and fridge look. Its beautiful and roomy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not come with a CHROME handle to match all other Samsung Appliances that are Black Stainless. The handle is BLACK. Soooo didappointing. Outside still matches but the handle was the unique stylish part! So upset. Cannot change handle.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good installer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional.. would recommend Best Buy to others..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got a defective one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was defective. I didn’t bother to plug it in before mounting it to the cabinet. I’ve installed dozens of over the range style microwaves in my lifetime, so I proceeded with installing it. When I plugged it in, it ran continuously, couldn’t stop it without open the door or unplugging it. I even put an ice cube in it, let it run for 5 mins, didn’t melt. I ended up uninstalling it and returning it the next day.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JamieM,

      Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your overall experience with the microwave.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great microwave, just missed my old one that had the express buttons for 1-6 minute heating.

    I would recommend this to a friend