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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2137 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,137 reviews
  • Rated 3 out of 5 stars

    Don't buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is great but the venting is horrible. The light is not very bright. I woukd not recommend this microwave.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has good quality merchandise, I highly recommend!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    $249.99

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bad of a microwave if you get it at the right price!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wish i didn't have to purchase this buuuttt...

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was remodeling my kitchen and already had black stainless appliances, so getting this micro was a must for me to complete my set.. Let me just say, it matches all other black stainless appliances, and thats where my positive review for this item ends.. Its WAYYY over priced for what you get.. This functions as well or worse than microwaves at a third of the price.. it was an immediate ONE STAR when using this microwave and realizing it doesn't have a quick start.. which doesn't seem like must unless youre used to only hitting one button.. then it becomes so tedious.. now, every time i use this thing, a part of my dies inside having to push so much buttons! First world problems, sure.. but for an over $300 microwave, literally the least they could could offer is a quickstart!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service From Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All personnel were courteous and helpful, especially the guy who loaded it into the car.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thanks for your review! ^Ty Samsung

  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service from best buy I would recommend it to a friend best buy always within everyone's reach

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Samsung microwave for my daughter to match her other Samsung appliances

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Tammy! There's nothing better than matching appliances! Welcome to the family! ^Shay Samsung

  • Rated 5 out of 5 stars

    Mom’s love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and my mom loves it. It’s warms her food perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good solid microwave. no frills and pricing was in line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase the only thing not clear where the charcoal filter goes not explain well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service the worst

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened the box to find all the mounting equipment an instructions missing. Reached out to Best Buy with my Receipt since it was only purchased a few weeks ago an they refused to help stating they do not carry parts they advised to contact Samsung. Reached out to the manufacturer advising parts are missing parts can they shipped new parts they advise to return the microwave since it was recently purchased to exchange for a new microwave with all the parts. Reached back out to bestbuy with what Samsung said an they blame me for not bringing the microwave with all the parts to exchange. That has been my problem since the purchase!!!!!! Ugh I mean no help at all between these two parties now I have a microwave without mounting parts that isn’t even my fault! Never again! Worst ever

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings!

      We appreciate you informing us of this experience. The hardware kit (screws and brackets), templates (top and wall), user manual, and installation guide are included with this Samsung microwave model.

      To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.

      Have a great day!

      Chrystel Samsung

  • Rated 5 out of 5 stars

    SeniorCitizenUSA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding looking, great efficiency of cooking in this heatwave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item at great price, and always count on Samsung appliances for great value and reliability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and this microwave does the job. The fan and light are also great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard microwave performance. Looks good. And that’s my review

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad open box item!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, this was an open box item purchased, microwave didn't work, had to returned it. Samsung appliances are usually great, but not this item.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and economic OTR.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice economic OTR! Most used functions as any high end MWO as well as timer and clock.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thanks for your review! ^Ty Samsung

  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave does everything we need it to and the fingerprint resistant black stainless steel looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it however when cleaning the door it leaves some streaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful and works great!!!! Easy to install and would recommend this microwave to everyone!

    I would recommend this to a friend