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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2137 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,137 reviews
  • Rated 5 out of 5 stars

    Solid option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Was a little confusing on the instalation instructions, but otherwise a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall microwave. it works really well and No issues after 6months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goes great with my Samsung stove, I would not change a thing, a great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exciting Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying all the new features on this new microwave after upgrading from our old model.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Damaged mounting hardware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a final sale previously returned item. The mounting hardware was damaged. It took some effort, but I was able to fabricate a solution that worked. That said, it’s nice to have a working microwave at a decent enough cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time picking up an item from a Best Buy Warehouse. Super efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave works just as it should. Cooks evenly and thaws frozen food without partially cooking it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    samsung microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    functioning well, installed fine. works as expected and hasn't broken down despite samsung fridge having issues as reported online....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase at a great price works great food is smoking hot in 1 min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Micro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with my new stove so they would match also my old one face plate did not work anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over the range microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung microwave fit perfectly over my range and it is an excellent product to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! Solidly made. like the appearance of it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good mic but no back lit buttons

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking mic Does the job but doesn’t have backlit buttons. At this price I’m a lil disappointed but the microwave does its job. I just need to bring my phone as a light or turn lights on when it’s dark.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JackES,

      Thank you for your honest feedback and we hope you are in good health. Having a backlit control panel would really be useful and helpful during low light environments. Feedback like yours will certainly help us to continue improving our products and customer experiences.

      I have included the link for the manual for your microwave. After clicking on the link, please turn to page 19 for cleaning and maintaining your microwave.

      https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf

      Please feel free to get in touch with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community
      https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144166853

      Leo Samsung

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave! The exhaust fan is quiet and effective.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave works fine, but makes some irregular noises. It was a pain to install as the template wasn't great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad the microwave works fine, SophiaP. Let us help with the irregular noise it makes.

      Here is a link with information about microwave sounds and why they happen. Browse the guide and select the noise similar to what your microwave creates for the suggested actions.

      Samsung microwave is making unusual noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146738993) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Cons mentioned:
    Door

    Rated 2 out of 5 stars

    First Microwave Had Defective Door

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first microwave door was defective, and the unit had to be replaced. The second unit worked but had a slight scratch.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 3 out of 5 stars

    Ok so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one of these I purchased when you slammed door closed light would come on and turntable would spin without any time set on cook But it didn’t heat unless you put time in key pad so we brought it back got another one and it’s been fine so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great condition and very helpful staff! Lucas ia wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Finishing Touch!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This piece really finishes off the look of your kitchen. A great Samsung set of appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above the stove microwave. it looks great and completely finish my new kitchen look.

    I would recommend this to a friend