Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great look with affordable price..................
I would recommend this to a friendworks as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick delivery. Looks great and has basic controls
I would recommend this to a friendSamsung 1.7 Cu. Ft. Microwave - Avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is not good. The outer case (top) is flexible plastic and does not conform to body. The light panel is black and you cannot see it or the numbers without light.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for letting us know about your experience with this microwave. We value feedback from all of our customers. ^Jecca
Builder’s review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this microwave. The first time I purchased this product there was a issue with it turning on by itself. I went through the VERY lengthy and difficult process of having Samsung replace it. I am a builder and do approximately 6 kitchens a year. I decided to give them another shot and just I stalled the same product in a different new construction. SAME PROBLEM. Now since Samsung very strangely doesn’t have any repair technicians within 100 miles (I’m 60 miles from Philadelphia) I’ve got to take this off the newly tiled wall and replace it. Never ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, NLMProperties
Thank you for bringing this to our attention and we do apologize about your issue with your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel has the button hard to press and turn on by itself.
The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with this issue.
The microwave control panel does not respond
If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
The microwave turns on by itself
If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. But if your cooktop lamp will not turn off, then it may just be wet from recent cooking. Follow this guide to get things back to normal.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
For further assistance, you may reach us via the following option.
Reference number: 1144349546
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung,
^Ross
runs loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is nice looking but it runs loud. We only use for warm ups so I can't comment on temp controls.
I would recommend this to a friendBrand response from Samsung
Posted .Hi CatMro.
Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave noisy. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
In case of repairs are needed, please take note of your warranty coverage for the microwave respectively.
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144753210
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service poor quantity and personal did poor job with installation
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Do Not Buy This Model-Major Flaw.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deserves zero stars. I always read reviews but I rarely take the time to post one but I had to for this. I had an electrician install it before I realized that it was defective. The fan turns on when the door is closed. Also while warming food, the fan is going which made think it was working but food was as still cold. I now have to pay again for it to be taken down. Spend time returning it to the store, then pay again to have another brand installed. I will never purchase anything by Samsung again. Other reviews state that they had the same problem. I have wasted valuable time & money with this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144531587
^Rainly
Not so great Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is to loud even on low and the dash dies not light up so if its dark you have to turn on a light to see what your doing. Would not recommend to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your valued feedback about this microwave! Thank you for sharing. ^Jecca
Stock your shelves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is never available in the store anymore, wait for several days to deliver a product that I should be able to get in the store
No, I would not recommend this to a friendlooks good but doesn't work that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good and the space is big inside. but it is not heating as much as I expected even in high power and taking longer to heat everything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Sandy,
I see that you are having some concerns with your Samsung Microwave not cooking properly and I would like to offer some assistance. I have some helpful information to make sure that you are getting the most from your appliance. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143212595. We thank you for being a part of our Samsung family. ^Brad
Basic Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty basic unit. No turntable on/off control. Otherwise, a satisfactory unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review with one of our Samsung microwaves, EdselG!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
15 months later it blew up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung. But I got a lemon of a microwave. Within the 1st 6 months both ligt bulbs went out. I dont use them much so it was a surprise. But for it the start sparking and burning from the turn table is unacceptable. Very disappointed in the quantity of this one. Make sure you buy Samsung loyalty and get that extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure you'll be comfortable and satisfied with how your microwave functions, JayT. Let us help!
Like any other lightbulb, you must change your microwave oven light occasionally. But don't worry, replacing the bulb with a new one only takes a minute, and soon you'll be cooking fast, delicious meals again. Below is a guide for more information.
Replace a Samsung microwave's oven light or cooktop light:
https://www.samsung.com/us/support/answer/ANS00049242/
The term "arcing" refers to sparks inside the microwave oven. These sparks are caused when microwaves react to gold paint on dishes, twist ties, and other metallic materials, like aluminum foil. Usually, removing these kinds of objects will fix the problem.
The microwave sparks or arcs:
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
You may also refer to page 19 of the user manual to learn more about replacing the oven light and page 21 for other solutions when the oven has sparks or arcing.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145568604) to help our team pull up your information when you message us.
Thank you!
-Angelica
2 in a row same model. Junk.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First I had one delivered. It worked for 3 days and then it started running when door closed, no cool time set, couldn’t stop it from cooking. Unplugged, tried again. Still problem. Just ram cooking whenever door closed. I returned it and then bought and picked up same model at a different location. Installed new one today, and after opening the door 4 times, the handle broke. I’m addition this is the same model, but different filter configuration, and different hole pattern for mounting it. So my cabinet now looks like Swiss cheese and I still don’t have a working microwave. Very unhappy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KevinL,
We appreciate your review regarding the Samsung microwave. Let us help by providing a link to check compatible parts for the unit.
If microwave parts or accessories are needed, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145325212) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you mount it tbh not so good for having it on the counter
I would recommend this to a friendBrand response from Samsung
Posted .Hi JoseC,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Nothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't see numbers well. Lousy directions. Not very stylish looking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are sorry to hear that the product did not meet your expectation. We will take note of your feedback as this helps us improve the quality of the products and services we offer to our clients.
I am providing this link https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/pdf/ME17R7021ES_V4.pdf to know more about the full specifications of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546519.
-Noraina
broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's two weeks old and it broke this morning. Goes to start and then shuts off. Display goes off. Like power got shut off but the power is good. Display comes back on in a few minutes but same thing happens if I try to start it. My last microwave lasted nearly 20 years with no problems. Looks good and worked well for as long as it worked anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that shuts off by itself; kindly choose the one that matches and click the embedded words.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/?msockid=08e6a45904c26b1f3477b061055f6aec#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147930346) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Just Say NO to Samsung Appliances
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave and had it professionally installed by Best Buy. It's now broken. 4 months. I've never had a microwave break except for the one that this one replaced (the old one worked for 10 years without issues). I purchased this, along with the Samsung dual oven stove. Would not recommend or buy either again. Worst appliances I've ever had!! I love their TVs. (I had heard bad things about Samsung appliance reliability - but it go great ratings for the quality of the black stainless.) :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 4 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142806362. We thank you for being a part of our growing Samsung family. ^Brad
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats well. Buttons are hard to see and hard to press. Would not but this model again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
Congratulations on your new Samsung Microwave and thank you for taking the time out of your day to post your review. We value great feedback in order to improve our future appliances. We welcome you to our family and thank you for choosing Samsung. ^Brad
Its so so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size and sleek appearance. However, it does continue running after the cycle completes and it says end.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We know how frustrating it can be when an appliance isn't working as designed. Here's a link that will help! (https://bit.ly/3mjIKpG) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143762416) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Big Hunk of Junk!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I did my research, appliances these days are such a crapshoot! I thought I was making a good, educated decision - even once you narrow it down, there are always tons of great reviews and those couple of scary "stay away" ones... This is a STAY AWAY one. Liked the performance of this micro, heated great. 14 months in and one big POP - there goes the magnetron! Now it's just a useless piece of metal junk! Barely 30 days out of the warranty period!! Beyond furious - now I have to spin the microwave roulette wheel for a replacement, but will NOT be replacing with a samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I would have a hard time with that too. This is a bit unexpected for this product. We stand behind our product and we would love to look into this further. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009940) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay