Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
Five times ...I'm done...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very attractive microwave nice looking decent features unfortunately after having five of them continuously installed didn't replace due to some type of damage or flaw i decided to go with a low profile micowave waiting on installation of low profile microwave this Sunday
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Let's go ahead and check your microwave, Riata.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145737975, to help our team pull up your information.
Have a great day!
^Chrystel
Don't like the venting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great, but the vent blows up in front of my cabinet which I don't like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaycee.
We apologize that your experience with the 1.7 Cu. Ft. Over-the-Range Microwav was less than ideal with the vents blowing to your cabinet. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Here are the types and intallation link of Air ducts or exhaust vents you might like to look into to prevent the microwave from blowing into your cabinets.
1. Outside Top Exhaust (Vertical Duct)
2. Recirulating (Non-Vented Ductless)
3. Outside Back Exhaust (Horizontal Duct)
Exhaust / Ducts https://downloadcenter.samsung.com/content/EM/202109/20210929171818865/ME4000R_ME17R7021EB_AA_DE68-04584A-01_EN_210325.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661243
Have a great day.
^Charles
Disappointed. Came with small slits, like little
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to exchanged it. Best buy offered 50dlls to keep it. I couldn't believe it. I absolutely don't want to pay for a damaged appliance
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent wont turn on at times, handle broke off with in 1st yr thankfully best buy is replacing the unit
I would recommend this to a friendVent not working/no helpful customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vent is not pulling air so steam just rolls up to the front and covers the front of the microwave. The manual says it should also be coming on automatically when it detects heat/steam so it doesn’t damage the microwave but it is not doing that so I suppose the microwave will be damaged before long without it pulling air. It is also very loud on high and pretty loud on low and says it will only work on low when the microwave is running. Who runs the microwave the whole time they are using the stovetop?? Samsung will not help since we did not hire a professional installer which is not necessary since we are only using it as recirculating. The vent should pull air no matter how the microwave is screwed to the wall. When I call Best Buy I just get transferred to Samsung. Unfortunately we didn’t get other kitchen updates done and get this installed until right after the return by date otherwise I would be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lindsay,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Vent fan is weak on Samsung over-the-range microwave
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144467292
Thank you for choosing Samsung.
^Ross
samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard has insuffient light. 30 second key doesn't work until start is pressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
As the user manual mentions, you'll need to start the cooking process before adding the 30 sec.
I highly recommend visiting this link for the reference guide:
Use your microwave oven/KITCHEN TIMER BUTTON/ ADD 30 SEC BUTTON on page 10
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661857
Have a great day.
^Charles
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damage on first delivery. Second delivery went well. Over all it’s a great item
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I'm sorry to hear that the first delivery arrived damaged. We are glad to know that the second delivery went well. Thank you for letting us know that you like the overall performance of the item.
For your future reference, you can check this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144378456.
-Noraina
Chipped Samsung over the stove microwave x2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received two separate microwave ovens for installation. There were chips in the porcelain on the right lower corner of the microwave. The installer took back the chipped microwave and said Best Buy would be calling. That was four days ago. Haven’t heard a word. I will be calling Tuesday.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No what i expected it is real noise the fan mode real real noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mymicro,
Thanks for reviewing. We are saddened that your unit makes noises. We appreciate your patience as you deal with this concern.
Here is a link to help you address your concern about the noise.
Samsung microwave unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144906099 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Not living up to standard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this microwave but this is the second one. The first stopped working after about 2 days, the second time we tried to use it. We put in the time and pressed start, heard a small pop and it never came on again. It took 3 weeks for it to be replaced and this one is making weird noises while cooking. Certainly disappointed in this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ashthagoddess, I would like to congratulate you on your new Samsung Microwave and thank you for taking the time to post your review. I am glad to see you were able to get the issue with your first delivery resolved, but saddened that you are experiencing issues with your new machine. i would like to make sure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If you continue to experience issues, please allow us the opportunity to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143330769. We welcome you to our family and thank you for choosing Samsung for your kitchen needs. ^Brad
microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchasing the same microwave did not use a year but warranty was up on it
I would recommend this to a friendBrand response from Samsung
Posted .Hi badproduct,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144243430
Thank you for choosing Samsung. Have a great day.
-Trisha-
Very Basic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is literally just a microwave. no added figures
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with the best experience with your microwave, MarkH!
Aside from being fingerprint-resistant with its premium design, this microwave also has a 300-CFM ventilation system that quickly and quietly eliminates steam, fumes, and odors from the kitchen.
You may enjoy more of its features through this link:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/over-the-range-microwave-with-1-7-cu--ft--capacity-in-stainless-steel-me17r7021es-aa/#benefits
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145200372) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item on 6/17. I don’t remember the exact day that it was installed but we paid $120.00 for the installation. Our house had been under construction from water damage from the freeze in February. We only moved back into our house a week ago. I tried to use the microwave for the first time on July 15 and I could not get it to work. I’ve tried calling our salesman for 2 days and left messages but he does not return my calls. I won’t do business again with Best Buy if they don’t stand behind their products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nana, I see that you are having problems with your Samsung Microwave not working and know that is frustrating. I would like to provide some help to ensure only the best performance from your machine. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143441201. We thank you for choosing Samsung in your family's home. ^Brad
Good product. Wish it could be fingerprint resista
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the microwave, but its terrible to clean it. It gets dirty easily and is not fingerprint resistant.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, lucho, for sharing your thoughts on this microwave. ^Jecca
Do not recommend this item
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop light went out despite replacing bulb and socket. The cost to repair from geek squad was the amount I paid for it. It's only 1.5 years old. What a scam! Do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErikaP, we understand your frustration if you have already replaced the bulb and socket of the cooktop light, and it is still not working. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148867342) to help our team pull up your information.
Have a great day.
^Camille
No test on installed product and it is defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is nice looking but when I use it it makes a very loud rattling noise. When I reached out to support the first thing they asked is if I had a protection plan and when I said no they directed me to a site to get one. Which requires me to spend more money. When Best Buy installs a new appliance you have to pay for it to be installed. They are suppose to test it to make sure it works it is part of the install. I was told by the person who was home during the delivery that they only set the clock and no testing was done. This is not the first time that I have had an issue when purchasing a product from Best Buy nor is it the first time I have received horrible customer service from them, this is just the first time I’m leaving a review about it. I will not be purchasing from Best Buy again. And I am going to either try and return this microwave or bug them until they actually help me. Make sure you have them TEST anything they install before they leave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I see you are having concerns with your ne unit making noise and I would like to assist make sure you have the best experience with our machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Low Quality Microwave and horrific Samsung Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another disappointing Samsung kitchen appliance. This microwave can not even manage a "Kitchen Timer" counting down, while something is still cooking in the microwave. It is only one or the other. Would have given three stars, but my experience with Samsung "support" was laughable. Will never purchase any other Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142721965. We thank you for being a part of the Samsung family. ^Brad
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it’s supposed to do and easy to operate
I would recommend this to a friendOut with the dead in with the NEW!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, Great instillations service, great selection!
I would recommend this to a friendSamsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best product Samsung ever made. Nothing special about this item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Bobby. Thank you for taking the time to leave a review. This information will help us improve our products moving forward! ^Ty