Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything that you need just a basic microwave I probably should have got a better quality one.
I would recommend this to a friendBrand response from Samsung
Posted .Hi King,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Builder’s review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this microwave. The first time I purchased this product there was a issue with it turning on by itself. I went through the VERY lengthy and difficult process of having Samsung replace it. I am a builder and do approximately 6 kitchens a year. I decided to give them another shot and just I stalled the same product in a different new construction. SAME PROBLEM. Now since Samsung very strangely doesn’t have any repair technicians within 100 miles (I’m 60 miles from Philadelphia) I’ve got to take this off the newly tiled wall and replace it. Never ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, NLMProperties
Thank you for bringing this to our attention and we do apologize about your issue with your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel has the button hard to press and turn on by itself.
The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with this issue.
The microwave control panel does not respond
If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
The microwave turns on by itself
If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. But if your cooktop lamp will not turn off, then it may just be wet from recent cooking. Follow this guide to get things back to normal.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
For further assistance, you may reach us via the following option.
Reference number: 1144349546
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung,
^Ross
- Pros mentioned:Overall performance
My microwave!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung microwave is awesome just what I was looking for I love it I would recommend it to anyone! Thanks best best.
I would recommend this to a friend runs loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is nice looking but it runs loud. We only use for warm ups so I can't comment on temp controls.
I would recommend this to a friendBrand response from Samsung
Posted .Hi CatMro.
Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave noisy. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
In case of repairs are needed, please take note of your warranty coverage for the microwave respectively.
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144753210
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Not so great Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is to loud even on low and the dash dies not light up so if its dark you have to turn on a light to see what your doing. Would not recommend to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your valued feedback about this microwave! Thank you for sharing. ^Jecca
Do Not Buy This Model-Major Flaw.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deserves zero stars. I always read reviews but I rarely take the time to post one but I had to for this. I had an electrician install it before I realized that it was defective. The fan turns on when the door is closed. Also while warming food, the fan is going which made think it was working but food was as still cold. I now have to pay again for it to be taken down. Spend time returning it to the store, then pay again to have another brand installed. I will never purchase anything by Samsung again. Other reviews state that they had the same problem. I have wasted valuable time & money with this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144531587
^Rainly
- Pros mentioned:Size
LOUD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s big, and works fine, but it is extremely LOUD !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We're delighted to know the microwave operates fine. Let us help with the noise it creates.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause for concern. Food and other material in the microwave are typically the sounds you hear. This guide covers the most common sounds and why they happen.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also refer to page 21 of the user manual for other solutions when the operating sound is too loud.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559617) to help our team pull up your information when you message us.
Thank you!
-Angelica
Stock your shelves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is never available in the store anymore, wait for several days to deliver a product that I should be able to get in the store
No, I would not recommend this to a friend15 months later it blew up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung. But I got a lemon of a microwave. Within the 1st 6 months both ligt bulbs went out. I dont use them much so it was a surprise. But for it the start sparking and burning from the turn table is unacceptable. Very disappointed in the quantity of this one. Make sure you buy Samsung loyalty and get that extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure you'll be comfortable and satisfied with how your microwave functions, JayT. Let us help!
Like any other lightbulb, you must change your microwave oven light occasionally. But don't worry, replacing the bulb with a new one only takes a minute, and soon you'll be cooking fast, delicious meals again. Below is a guide for more information.
Replace a Samsung microwave's oven light or cooktop light:
https://www.samsung.com/us/support/answer/ANS00049242/
The term "arcing" refers to sparks inside the microwave oven. These sparks are caused when microwaves react to gold paint on dishes, twist ties, and other metallic materials, like aluminum foil. Usually, removing these kinds of objects will fix the problem.
The microwave sparks or arcs:
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
You may also refer to page 19 of the user manual to learn more about replacing the oven light and page 21 for other solutions when the oven has sparks or arcing.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145568604) to help our team pull up your information when you message us.
Thank you!
-Angelica
Basic Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty basic unit. No turntable on/off control. Otherwise, a satisfactory unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review with one of our Samsung microwaves, EdselG!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
2 in a row same model. Junk.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First I had one delivered. It worked for 3 days and then it started running when door closed, no cool time set, couldn’t stop it from cooking. Unplugged, tried again. Still problem. Just ram cooking whenever door closed. I returned it and then bought and picked up same model at a different location. Installed new one today, and after opening the door 4 times, the handle broke. I’m addition this is the same model, but different filter configuration, and different hole pattern for mounting it. So my cabinet now looks like Swiss cheese and I still don’t have a working microwave. Very unhappy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KevinL,
We appreciate your review regarding the Samsung microwave. Let us help by providing a link to check compatible parts for the unit.
If microwave parts or accessories are needed, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145325212) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't see numbers well. Lousy directions. Not very stylish looking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are sorry to hear that the product did not meet your expectation. We will take note of your feedback as this helps us improve the quality of the products and services we offer to our clients.
I am providing this link https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/pdf/ME17R7021ES_V4.pdf to know more about the full specifications of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546519.
-Noraina
Just Say NO to Samsung Appliances
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave and had it professionally installed by Best Buy. It's now broken. 4 months. I've never had a microwave break except for the one that this one replaced (the old one worked for 10 years without issues). I purchased this, along with the Samsung dual oven stove. Would not recommend or buy either again. Worst appliances I've ever had!! I love their TVs. (I had heard bad things about Samsung appliance reliability - but it go great ratings for the quality of the black stainless.) :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 4 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142806362. We thank you for being a part of our growing Samsung family. ^Brad
- Pros mentioned:Overall performance
Nice buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, classy look. Happy with the purchase.
I would recommend this to a friend Lousy microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had about year and half. Had to have repaired already and broke again. Turns fan on off at a whim
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lori,
We can't imagine what you are going through with your microwave right now. Let us help.
Please feel free to contact us using the options below. We look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1148930636) to help our team locate your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Overall performance
Broke from the start
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed with this purchase. Open the door and the microwave turns on by itself. Should have taken it back but opted to contact Samsung Service. Still waiting for fix. Other than that it looks nice. Have to hit two buttons to do a quick 30 sec heat, be nice to just hit one like most other microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there GreenTexan, I see you are having issues with your newly installed Samsung Microwave not operating properly. There are several important things that we would like to check to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144093015. We thank you for choosing Samsung in your family's home. ^Brad
Micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you mount it tbh not so good for having it on the counter
I would recommend this to a friendBrand response from Samsung
Posted .Hi JoseC,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats well. Buttons are hard to see and hard to press. Would not but this model again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
Congratulations on your new Samsung Microwave and thank you for taking the time out of your day to post your review. We value great feedback in order to improve our future appliances. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Door
Unfortunate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I'm experiencing the door issue that a lot of others are having and i'm not willing to risk exchanging it. Going to look at other brands. All other appliances I own are Samsung branded, sadly the microwave will not be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeLLz,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
Here is a link that will help you address your issues with your microwave door concern.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
You might also want to check on the product manual for other microwave settings. https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
We look forward to doing business with you again. Have a great day!
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144250370
Thank you for choosing Samsung.
^Ross
Disappointed. Came with small slits, like little
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to exchanged it. Best buy offered 50dlls to keep it. I couldn't believe it. I absolutely don't want to pay for a damaged appliance
No, I would not recommend this to a friend