Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
MY MICROWAVE DOENS’T WORK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bough a microwave which was delivered on 12/10/2020 and because I didn’t have help to install it right away, I could only do it on 12/26, once the return period was over. And guess what? The microwave didn’t work!!! Now I am dealing with Samsung, which is another nightmare. I regret so much of this purchase!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142842727. We thank you for being a part of the Samsung family. ^Brad
Mother in law is happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new kitchen set for the mother in law after she got her home renovated recently. This microwave is nice and the bundle packaging discount was even better.
I would recommend this to a friendMy microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it and it functions well. Getting accustomed to its location as it replaced a white appliance and the dark face seems as though it is open, though it isn't.
I would recommend this to a friendBummer Microwave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a lemon micro ! Flipped our electric box switch several times and stopped working after using for one year, had to purchase new one, different brand of course ! Will not buy any Samsung product in the future.! No stars rating !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SharonL,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Poor Door
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed May 5 2021. July of 2022, the latch on the door breaks. Thirteen months of use and now I have to repair or replace it. The door alone (can't fix the latch...have to replace the entire door) will cost $149...not to mention tax and other charges. It is a shame that a Samsung product barely lasted beyond the warranty period. Not very pleased with Total Tech helping me with this either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oldman.
Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel door and door latch. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with getting a replacement door and door latch, it would be best to get in touch with our Samsung Parts Team at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance.
http://www.samsungparts.com/CustomerService.aspx
In case of repairs are needed, please take note of your warranty coverage for the microwave.
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144764803
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Very upset with this hunk of junk!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was finally installed yesterday. The installer was very nice but once he left the unit started making a horrible noise. We contacted Bestbuy after over an hour on hold and had a representative who was nasty and not helpful. He told us since our installation ticket was not closed out yet we had to wait to file a call about the malfunction! I was beside myself. We did not just purchase this but an entire new kitchen from them. Best part was the one they took out was working perfect, we just brought everything a matching set. So here we are with no working microwave and bestbuy offering us no help after spending almost 4000...shameful!
No, I would not recommend this to a friendNever installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am utterly disappointed. I purchased this back in May, had it installed incorrectly in June and since then multiple installers have come out and stated they don't have the tool to fix it. I've several Best buy numbers to remedy the situation and nothing gets done. It is now July and My kitchen is still not functional. I'm also missing a microwave and the new garbage disposal is leaking every where.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some link to help you with the intallation
Installing Your Microwave on page 2
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/pdf/ME17R7021ES_V4.pdf
IMPORTANT SAFETY INSTRUCTIONS on page 2-6
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
You can also get in touch with our BestBuy Customer Service department at (888) 237-8289 available 24 hours a day for the install team follow up.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686844
Have a great day.
^Charles
Thing broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The exhaust fan on the microwave broke after like 2 uses and it sucked coz we made holes in the wall and we had to make new holes in the wall for new one that we bought and it was this whole long process for nothing. Highly would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
not a relaible microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microwave was great but unfortunately it stopped working
No, I would not recommend this to a friendNot working properly after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have started to have issues with our microwave. It won't start when you press the button, it seems something is loose because if you giggle the handle, it will start.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alice,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
The microwave control panel is unresponsive:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144272001
Thank you for choosing Samsung. Have a great day.
-Trisha-
Fire Hazard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is not good. It caught fire!!! We are lucky our house didn’t burn down!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeffrey, we understand how concerning it is when the microwave catches on fire. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148928913) to help our team pull up your information.
Have a great day.
^Camille
samsung microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.functioning well, installed fine. works as expected and hasn't broken down despite samsung fridge having issues as reported online....
I would recommend this to a friendSounds like the fan is hitting something.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Rattles and makes lots of noise. This is our second Samsung Microwave but different models.
No, I would not recommend this to a friendFirst Microwave Had Defective Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first microwave door was defective, and the unit had to be replaced. The second unit worked but had a slight scratch.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not a really happy camper.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my microwave when I got it but it stopped working less than 30 days after installation and I have to wait for 10 days for a repair person to come out. Would think appliance should just be replaced rather than repaired. Also, am unsure if repairman will have a replacement on hand if he can't fix my current appliance. I dread being without a microwave for another 2 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi spikemullins,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144271438
Thank you for choosing Samsung. Have a great day.
-Trisha-
Damaged upon opening box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We believe the microwave would have been great, except it came to us damaged and does not work. Unfortunately, the return window was only 2 weeks after purchasing and we hadn't opened the box yet. Would love to have the option to write a real review, but we are unable to due to the damage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Dangerous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave continues to run even after time has expired. For example; one minute of cook time is selected but microwave continues to run after selected time has elapsed. This is a hazard to users as it could continue running after opening the door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TerryB,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146266623) to help our team pull up your information.
Have a great day,
-Ernest-
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed and doesn’t work right. Because I didn’t buy the extended warranty, I have to wait for a Samsung repair person!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Sagibear. We appreciate your review of the experience with your new washer.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145035550), which will help our team pull up your information.
Have a great day.
Melardo
Samsung microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased entire kitchen suite... Digital display on microwave shows numbers but stopped counting but is still running... meaning microwave NEVER reaches zero to turn off! Had I not been paying attention it could lead to fire! Calls to store say u usually high volume and to try again later (for over a month!) and even emails unanswered by BestBuy. Store is hours drive from home, making it impossible to resolve virtually.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142761307. We thank you for being a part of the Samsung family. ^Brad
Good Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave, i like the cook settings, makes the job and the fan it's kinda noisy but powerful, the only bad thing it doesn't come with LED lights, it comes with a regular bulb.
I would recommend this to a friend