Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Pros mentioned:Overall performance
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good......................... ................ ...
I would recommend this to a friend Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service poor quantity and personal did poor job with installation
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vent sound is super loud even when it is on the Low setting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Looks nice but wouldnt buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are hard to see but thats not the problem. I use the timer for cooking alot but you can’t microwave food while using the timer. Never had this issue on a microwave before.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the importance of the timer button working in your microwave.
We share a guide from the user's manual on page 10 about the " KITCHEN TIMER BUTTON."
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145866546 to help our team pull up your information.
Have a great day.
^Aloe
Pathetic product and geek squad service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working after two months. I am a total tech member and called geek squad. They came and took it down. Couldn't fix it and didn't even place it back. They just left it at my island. Pathetic product and service. We are without a microwave from more than a month now having a one year baby it's difficult without Microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that having a microwave at home makes a big difference when it comes to preparing a meal, Praty.
If your microwave is not working or has stopped working, there could be a few reasons why. Here are the links to help you get your microwave back into working order.
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Please get in touch with us via one of the following options for further assistance with the repair service:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please provide us with this reference number (1145152413) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Not that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only problem is it doesn’t get food hot as quick as it should.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. Glad to hear that you are enjoying your product. Thank you for choosing Samsung and being a part in our growing family. ^Brad
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works great but it was missing mounting parts, one of the mounting screws was stripped and broke in half. There were loose screws like the microwave had been taken apart.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We thank you for letting us know about the missing mounting parts, James.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Do not recommend this item
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop light went out despite replacing bulb and socket. The cost to repair from geek squad was the amount I paid for it. It's only 1.5 years old. What a scam! Do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErikaP, we understand your frustration if you have already replaced the bulb and socket of the cooktop light, and it is still not working. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148867342) to help our team pull up your information.
Have a great day.
^Camille
Samsung 1.7 cf Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't want to downgrade my rating too .uch for something that is superficial but the buttons on the microwave could be more visible and easier to push. Other that's that it looks and cooks great.
I would recommend this to a friend- Cons mentioned:Door
Not a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not happy with this microwave. I like the way it looks but it is not safe. Everytime we shut the door, it turns on and starts to run. If we pull down a pinch on the handle, it stops.
No, I would not recommend this to a friend - Cons mentioned:Door
Stopped working after 4 weeks.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted four weeks. Will be on the phone with customer service tomorrow. The door on it is crooked as well. Decided we could live with it given the effort to take it back down. Very disappointed.
No, I would not recommend this to a friend - Cons mentioned:Timer
not thrilled
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had this microwave for 13 months and now i cannot use it because it runs with only closing the door. cannot set timer or anything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 13monthsisallIgot,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it runs with only closing the door and cannot set the timer. If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
Please click on this link for a troubleshooting guide regarding your panel.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. But if your cooktop lamp will not turn off, then it may just be wet from recent cooking. Follow this guide to get things back to normal.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144355556
^Mila
- Cons mentioned:Timer
Would not Recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are not very easy to press and are not always responsive. You also cannot set a timer and then use the microwave at the same time. Fingerprints show like crazy. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kendall. We're sorry to hear that this microwave isn't working properly for you, here's a link that will help! (https://bit.ly/2ZvjlSf) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143733740) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Will catch on fire
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work well until it didn't. the spinner part quite spinning, melted and started to catch on fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarrinF, your safety is important to us. We want to speak with you directly to provide support for your microwave and explore available options.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147137827) to help our team pull up your information.
Have a great day.
^Camille
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t expect for it to be so big. When you open door you have to use force.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JulietaG,
We appreciate the review about the microwave's size and its performance.
Below are the product dimensions (W x H x D) for reference.
29 7/8” x 17 1/6” x 16 1/2”
For further assistance with the door, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147307735) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
The worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst order Ive made! Microwave seems like it’s great but the customer service, treatment, lack of ownership was terrible. Took me 3mos to receive my order due to Mistake on the company.
No, I would not recommend this to a friend - Cons mentioned:Button quality
Not so good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First delivery it was damaged. Second delivery, buttons did not work. Returned and upgraded to a better model. I also did not like that I could not use the toner and microwave at the same time.
No, I would not recommend this to a friend MY MICROWAVE DOENS’T WORK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bough a microwave which was delivered on 12/10/2020 and because I didn’t have help to install it right away, I could only do it on 12/26, once the return period was over. And guess what? The microwave didn’t work!!! Now I am dealing with Samsung, which is another nightmare. I regret so much of this purchase!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142842727. We thank you for being a part of the Samsung family. ^Brad
Mother in law is happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new kitchen set for the mother in law after she got her home renovated recently. This microwave is nice and the bundle packaging discount was even better.
I would recommend this to a friendStop Working Within 1 Month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave thinking Samsung would be a good brand to start with. After 1 month of use, It turned off by itself and I couldn't restart it backup trying all the trouble shooting methods. Samsung sent a technician and he has to carry the unit back to his office because he couldn't get it fixed at my house either. Now, so far I'm left with no microwave for a week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DucL,
We all would like to maximize the use of our appliances. Let us get the microwave working.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146527823 to help our team pull up your information.
Have a great day.
^Aloe