Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken, bought in June 2021. Have to check if its still under warranty but i doubt it. Exhaust is horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for informing us about this, BenT. When a microwave has been in use for a long time and overheats, just give it 30 minutes to cool off and then try to use it again.
For more details, please click on these links to check the light, the outlet, and the power cord if it is still not working:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Please take note that Samsung warrants your microwave against manufacturing defects in materials or workmanship for a limited warranty period beginning from the original date of purchase of:
1. One (1) year parts and labor warranty
2. Magnetron Part Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145108707) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Promises not kept, safety protocols violated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that not only did the Best Buy technician not arrive when agreed but were un masked, did not come equipped with booties and had no disinfectant to clean up after they left. What was most upsetting was none of the Best Buy COVID protocols listed on their website and part of their delivery promise was met. This promise was reiterated to me the night before to reinforce my comfort level given the rising levels of the Delta variant. Disappointing...
No, I would not recommend this to a frienddda
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased first unit 6 months ago the door switch went bad covered under warrantee. the switch was no longer available they credited my account and i got the upgraded model.
I would recommend this to a friendNope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s making awful noises and doesn’t seem to work well
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristineS, we understand that dealing with a noisy microwave can be disappointing. Let us help.
Here is a link with information about microwave sounds and the reasons they occur. Browse the guide and select a sound that resembles what your microwave produces. If prompted by an embedded word, select it.
Samsung microwave is making unusual noises https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148927820) to help our team pull up your information.
Have a great day.
^Camille
Broken Handle in Less than a Year of Use
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice enough microwave, but the handle broke in less than a year.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product no problems so far, the last unit had a problem and had to be replaced after 2 years
I would recommend this to a friendStay away from Samsung appliances
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best advice I can give.... never buy a Samsung appliance. This microwave is 1 1/2 yrs old, I've had 1 service call already and now part of the lights on the clock are out! Samsung... DO BETTER than this!!!
No, I would not recommend this to a friendA Perfect Microwave
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's really nothing to compalin about whatseoever with this microwave. It's big without being too bulky. It's reliable. It's got all the settings you need.
I would recommend this to a friendSpacious but Lacking functions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only positive point I can say is that the microwave is spacious inside. On the negative side, you have to push firmly on the buttons of the microwave. It's not touch sensitive. My old microwave had quick time buttons that I could push "1" for 1 minute, "2" for 2 minutes and so on. This microwave does not have the quick time function. It does have the 30 second button, but you have to push the 30 second button, then press the start. I regret getting this microwave. It lack features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for sharing your thoughts, PCASS. Your valued feedback helps us to work towards improving the overall customer experience. ^Jecca
Awaiting Microwave replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for this item to be replaced by Best Buy. Reviewed all measurements with sales prior to purchase. We are replacing an existing Microwave - there was no mention that the space may requires a 0 clearance for the door to swing completely open. Paid for GeekSquad installation & since it was already installed (the problem was not discovered until after installation) it remains in my kitchen & door will only open enough to place a coffee cup in the microwave.
No, I would not recommend this to a friendBuy Another Brand
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest waste of money ever. The door on this piece of junk broke not even a year after I bought it. Warranty is only for 6 months and Samsung charges a lofty fee to repair it. I at least expected 2 years. I've had loaves of bread last longer. Buy another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We are disheartened that the door broke. What you have gone through is not the experience we want for our customers.
The microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME17R7021EB/AA
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144913269 and it will help our team pull up your information.
Leo
Faulty Product.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hard to believe I know. Microwaves last for many years… right? Guess again. This unit lasted 20 months. The part that generates the microwaves failed. This is a very expensive part and although I had a Best Buy Geek account, they wouldn’t fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The Thomasj,
We would love to speak with you about your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146478954 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Samsung Microwave stay away from!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this microwave. This is my second Samsung microwave in the last two months and this one has issues like the first one. This one comes on and runs by itself at just random times with no one near it. Seriously that’s what it does.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnnyY,
We can't even imagine what you went through with those 2 microwaves in the last two months. We are here to provide the best assistance we can offer.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146622852), to help our team pull up your information.
Have a great day!
^Rodel
Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great. I installed this myself to replace an older one. had to redrill holes but it went smoothly. A little lighter than the old one.
I would recommend this to a friendMicrowave peeling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only one year the finish is peeling off of this microwave..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Catsmemory,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are saddened to hear that your microwave is peeling off after one year of use. We do apologize for the inconvenience this has caused you.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA for the warranty of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144556222.
-Noraina
Not a Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance was inoperable at installation. It took 2 trips to the store and over 2 weeks to get a replacement. I would recommend this product when it works.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand your disappointment about what occurs with the unit after installation and when getting a replacement.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Junk Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought microwave July 22; worked great until Oct 23 after warranty expired; now it is junk. If the door is closed, it runs randomly with no power. You have to mess with it every time to try to heat. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JackieJ,
We can feel the frustration you have with the microwave. We are here to assist you in every way possible.
We recommend checking the resources below for steps to take when the microwave stops working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146691751), and it will help our team pull up your information.
^Rodel
Absolute garbage. Brand new and TURNS ITSELF ON!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was installed and immediately turned itself on. We thought that was odd, and made sure nothing was in the way. But yet, it continued. Now stuck dealing with Samsung as BB was outside of return time since we were moving. Nightmare experience. Google "Microwave turns itself on samsung" before buying this. This is a COMMON problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I would love the opportunity to chat and get this issue resolved. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142497449. We thank you for being a part of the Samsung family. ^Brad
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Samsung microwave. I bought one it was not working when I installed it . 4 times technicians came to my house spent 10 hours on a phone no results. I paid for new microwave got defective they Changed keyboard and computer. No help no exchange you’re screwed. Busy buy no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your microwave isn't working as it should be. We understand that microwaves are essential in our day-to day chores.
Please click on the link below to resolve your issue with the microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only)
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144237130
Leo
door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the door makes a loud clunking sound when opening and closing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the noise from the microwave door. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148420234) to help our team pull up your information when you message us.
Have a great day,
-Ernest-