Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to complete my Samsung appliance purchase. Over the range microwave is very stylish and has a good number of settings.
I would recommend this to a friendMicrowave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my microwave it works great I don’t have to put a lot of time on it for my food to be more
I would recommend this to a friendBrand response from Samsung
Posted .Hello Tony,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We appreciate you taking time to leave us a review. You made an excellent choice for your home and we are pleased to hear you love the product and its performance.
For your future reference, I am providing this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546554.
-Noraina
My microwave!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung microwave is awesome just what I was looking for I love it I would recommend it to anyone! Thanks best best.
I would recommend this to a friendLOUD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s big, and works fine, but it is extremely LOUD !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We're delighted to know the microwave operates fine. Let us help with the noise it creates.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause for concern. Food and other material in the microwave are typically the sounds you hear. This guide covers the most common sounds and why they happen.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also refer to page 21 of the user manual for other solutions when the operating sound is too loud.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559617) to help our team pull up your information when you message us.
Thank you!
-Angelica
good staff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought month ago hope to use it long time thank you best buy
I would recommend this to a friendKeep shopping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for the first 29 days we owned it. Now, when you shut the door, the microwave turns on all by itself and you can’t turn it off. After googling, seems this is a fairly common issue with this microwave. We’ve unplugged it & submitted a service request to Samsung...appointment time in 1 week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I am glad to see that you are headed in the right direction for a speedy repair from one of our Certified Samsung Technicians. We welcome you to our family and thank you for choosing Samsung for your newest addition to your kitchen. ^Brad
Experience was horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a NEW microwave and they shipped us an open box. It was filthy dirty. We did not accept and they could not order us another b/c they were out of stock in the warehouse. We bought elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with this transaction.
Have a great day.
-John
Door Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave turns on by itself when you close it sometimes. Instants return. Didn't bother getting another new one because I googled the issue and apparently its a thing with this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we realize your experience has been less than ideal and we definitely understand that. You are a valued member of the Samsung family and your experience matters to me. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be. ^Lena
Nice buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, classy look. Happy with the purchase.
I would recommend this to a friendSamsumg Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my Samsung microwave i live the color and it work very good . I have connected with my phone
I would recommend this to a friendNever buy a Samsung appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave automatically started when you plugged in. The only way to stop it is to open the door or unplug it. Samsung sent out tech and couldn't repair. They delayed it for 2 weeks and it's passed return date. Never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeD,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave is turning on by itself. We understand that it is sometimes uncomfortable to see something unusual about our appliances.
I highly recommend clicking these links below for a basic troubleshooting guide:
Microwave starts by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144253277
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broke from the start
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed with this purchase. Open the door and the microwave turns on by itself. Should have taken it back but opted to contact Samsung Service. Still waiting for fix. Other than that it looks nice. Have to hit two buttons to do a quick 30 sec heat, be nice to just hit one like most other microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there GreenTexan, I see you are having issues with your newly installed Samsung Microwave not operating properly. There are several important things that we would like to check to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144093015. We thank you for choosing Samsung in your family's home. ^Brad
Not the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reheat does not work well, over cooks. Only a single beep when food is ready. In general a poor preforming product. Very sad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you make your microwave operate properly.
Below are steps that can help you ensure that the microwave is heating correctly. Please click on the hyperlinks for additional assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Please see the "Reheat Button" section on page 11 of the user's manual to guide you on the steps when reheating food and be able to check the beep sound.
Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145911179 to help our team pull up your information.
Have a great day.
^Aloe
Unfortunate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I'm experiencing the door issue that a lot of others are having and i'm not willing to risk exchanging it. Going to look at other brands. All other appliances I own are Samsung branded, sadly the microwave will not be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeLLz,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
Here is a link that will help you address your issues with your microwave door concern.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
You might also want to check on the product manual for other microwave settings. https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
We look forward to doing business with you again. Have a great day!
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144250370
Thank you for choosing Samsung.
^Ross
Samsung - 1.7 Cu. Ft. Over-the-Range Microwave -
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with the microwave, but Samsung did repair for free.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bparis,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you had problems with your microwave and we are glad to hear that Samsung did the repair for free. We do apologize for the inconvenience this has caused you. We are always here to help.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
You can also take note of this link https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA for the warranty information of your product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549713.
-Noraina
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very analog. No button for presets or express cook to allow with one touch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Analo. Thank you for taking the time to leave a review that'll help us improve our products! ^Ty
Nice but basic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice microwave but it’s very entry level and basic ended up returning for a better model.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's not many features and the numbers on the face don't light up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there ! We are sorry to hear that this unit is not meeting your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513) using ticket number: 1143965071
Thank you for choosing Samsung. ^Nic
Clunk o junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a strange noise, in addition to the regular noise. The buttons require more know how, so I find myself pushing 30 seconds a lot
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We recognize your feelings regarding your microwave making noises. We would love to help you.
We recommend reviewing the resources listed below, which include steps to help you become acquainted with the noises your microwave is making.
Samsung microwaves are making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
To know more about the function of the buttons on the microwave, we recommend checking the manual link below. See pages 9–13 for details.
User manual.
https://downloadcenter.samsung.com/content/UM/202309/20230915141858689/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf
We would love to speak to you directly for any further assistance we could provide.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146959789) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Reconsider for service deliver and delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought wall mount microwave with delivery and fixing service. They never show up for two days with wasted my time. They rescheduled me after over 2 weeks which I rather buy new one and gave service faster. My family had to suffer without microwave over three week and I ended up cancelled this order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144643071.
-Noraina