Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
Decent-ish
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turntable motor went out within 2 months and of course warranty wouldn't cover it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 2 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142809234 We thank you for being a part of our growing Samsung family. ^Brad
Good and easy to manage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and perfect size microwave, heats food fast. Perfect buy for the money
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jannet,
Congratulations on your new Samsung Microwave and thank you for your review. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
My Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to use. Only the cooking settings I’m trying to get used to.
I would recommend this to a friendSamsung - 1.7 Cu. Ft. Over-the-Range Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung Microwave stopped functioning less than 10 months of us. It is not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of having an appliance that quit working, RonM. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 21.
https://downloadcenter.samsung.com/content/UM/202309/20230915141858689/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147311037) to help our team pull up your information when you message us.
Thank you.
-Angelica
Lost power
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave's power supply died in less than a year. Samsung has the worst customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MohammadI,
We can feel the frustration you have with this microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147272682), to help our team pull up your information.
Have a great day!
^Rodel
over the range microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great, looks great. matches all my other Samsung kitchen appliances.
I would recommend this to a friendNothing special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fingerprint resistant at all. Nothing special about this.
No, I would not recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, cooks fast and easy to use, Looks great as well.
I would recommend this to a friendThe over is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. But the door springs needs to be replaced often
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Works so good and matches wonderfully with my fridge
I would recommend this to a friendOver Counter microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works great. Highly recommend this product.
I would recommend this to a friendStopped working two weeks after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after the one year warranty expired, it stopped working. They said it is most likely the magnetron. $175 to come out and look at it and replace the magnetron, even though the part is covered under warranty. Don’t buy this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143808425) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Great micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave I like the stainless steel covering
I would recommend this to a friendWorst experience ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never make a online purchase again & have shared my horrible experience with everyone I know. Extremely unprofessional in riverside store blaming BB corporate & Covid for the missing items and wrong information.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144719717.
-Noraina
Over the range Samsung microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a couple weeks, but the microwave is working perfectly. I selected "NO" on the recommendation just because its too early to tell if something is wrong with the brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JKHawks,
Thank you for sharing details of your experience with your microwave.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277994), which will help our team pull up your information.
Have a great day.
Melardo
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good......................... ................ ...
I would recommend this to a friendmicrowave
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product good price works perfect good looking
I would recommend this to a friendDied in under 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a microwave die before, this one died in less than 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Let's have your microwave back on track to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146005876) to help our team pull up your information.
Have a great day.
^Camille
Handle broke off
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke off after 7 months of use. poor plastic attachment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a microwave with a broken handle can be disappointing, CarolK.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Rusting
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work good but the inside start rusting after 3month of purchase and I feel bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FrankA,
We all want our appliances to last longer. Let us help you with the microwave.
Here is a link to help you with the microwave. Please see each section, follow the steps and click the hyperlinks for further help.
How to clean a Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147071802 to help our team pull up your information.
Have a great day.
^Aloe