Customer Ratings & Reviews
- Model:
- ME17R7021ES
- SKU:
- 10735099
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Heating stopped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating only after 3.5yrs. Other than that it was great. So just beware this may not last long and only has a 1yr warranty, probably for a reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We know how frustrating it is to have a microwave that doesn't heat up. We are here to help you.
Please see the link below for the steps if the Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146899449, which will help our team pull up your information.
^Rainly
Look for another option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this microwave. I have had it for 5 months now. I wish I could get my old one back. I can’t use the timer and any of the cooking options at the same time. When using the fan and want to use the microwave’s cooking features, the fan power cuts down. When we ordered it and had it installed it arrived with dents across the top of the door. Best Buy replaced it, and the replacement one was also dented but not as bad. Again, a replacement was offered but we were afraid that the next one would be worse. Plus the time off of work to be home for another home install wasn’t an option. At that point Best Buy offered a slight refund in the form of a Best Buy gift card and credit on my credit card would have been better but whatever. This microwave must have been designed by someone who doesn’t cook. I do not recommend it, if you are a multitasker.
No, I would not recommend this to a friendRandomly worked out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly worked out of the box. Clock would work and wouldn’t heat when started. Timer wouldn’t count down when it wouldn’t heat. Seems to be working now and has been for about a week. Hopefully will last but unsure if it will. Was able to get a service call easily with a local repair shop but canceled because it’s working right now. Works well when working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shaggy,
We understand what you have been through and we are happy to hear that it is working now.
Should you still need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146691361), and it will help our team pull up your information.
^Rodel
Venting fan works on its own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two years of using it, the ventilation fan works on its own whenever the weather is hot outside (I am in Arizona). I tried to search the issue and cleaned it very well from outside and also from inside for any residual grace but the problem still on going!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KhaterK,
We all want our appliances to be in good shape. Let us assist you with the microwave.
Microwave turns on by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-vent-fan-turns-on-automatically
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147635660) to help our team pull up your information.
Have a great day.
^Aloe
Bad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this product 5 yrs ago. Last month the inside hook just broke which made it impossible to close the door. The microwave works fine but the hook is made of plastic. There is no release button on the microwave to disengage the hook so you have no choice but to pull hard to open, which eventually broke the cheap plastic. 5 yrs is way too less for a microwave to last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AshJo,
We understand the frustration of having a problem with your Samsung microwave in its early years. Let us help.
You can purchase a replacement part from our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/
If there is damage to the oven, do not use it. In particular,
The oven door's correct closure is crucial.
We would like to speak with you more about this experience and assist with getting service set up or determining what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146855127, which will help our team pull up your information.
^Rainly
Do not buy this!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August 20 20. The latches that secure the door to the microwave. When you close it broke the spring is broken cheap plastic spring. The door will not close you would have to sit there and push it close stand there while the microwave is running. Also, The mechanism that rotates the plate broke and burnt up. This product is horrible. I would highly not recommend anybody buying this. Cheaply made garbage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelG,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146272867) to help our team pull up your information.
Have a great day,
-Ernest-
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but it trips the breaker frequrently. Its on a deficated breaker so that shouldn’t happen. Best buy replaced it and it still trips the breaker. I even had an electrician come in and check out my electrical. He gave it his seal of approval. Have a new GE coming next week. Samsung makes great TVs and phones. They should stick with what they’re good at.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your microwave, JeffreyZ. We're here to help!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! My husband and I did all the work of installing the new microwave, tried to heat a pot pie the following day. Once done, the microwave was extremely hot, and the pot pie still frozen! I wish I had listened to a friend that said "Don't buy a Samsung." However, Best Buy did a return with no hassle! Kudos to them! Not so much for Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Samsung is the worst quality. No warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating at 1 year. Samsung would not repair. Criminal customer service / support. Do not buy anything Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that having a microwave that stopped heating can be frustrating. Let us assist.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148106079) to help our team pull up your information when you message us.
Thank you.
-Angelica
Broke after 18 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit didnt even last two years. Samsung warranty is only one year. They wanted $300 to repair a $300 unit. Huge disappointment. Wouldn't buy another samsung appkiance.
No, I would not recommend this to a friendBuy another brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Samsung ME19R7041FS for a year and a half and it stopped heating up. I had a tech come out and he said it needs a new mother board and magnatron. It will cost $400. I only paid $265 for the microwave brand new. This only has a 1 yr MFG warranty. I would not recommend any Samsung products ever.
No, I would not recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this 3 years ago stopped working samsung wants to send out service for 140.00 then 60.00 labor fee i might as well buy a new one
No, I would not recommend this to a friendJunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 5/11, broke 6/8. Store won't exchange because of 15 day warranty. Was never offered an extended warranty. Would not of bought from best buy if I would of known this. I will never shop here again. Check your warranty before buying people....0 rating...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Paul, let us extend our help by providing the details you need for your microwave.
Here at Samsung, we offer an extended warranty called CARE+. Here is a link to check if your appliance is eligible.
CARE+ link:
https://scplus.samsungsupport.com/#/start
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145892009) to help our team pull up your information when you message us.
Have a great day.
-John
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three years old had to replace keypad in first year due to arcing. Now it appears the magnetron has failed-blowing circuit breaker. Costs more to have someone fix it than to simply replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the microwave, VernR.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Broken Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inner fan was broke when I bought it, rattled and the exchange policy was very difficult. Ended up just returning it and buying from another business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my Electrolux after 13 years, with Samsung. Not happy with the touch pad. You have to press a few times a with a lot of pressure. Missing a lot of features for shortcuts Would not recommend. I thought I just had to break it in for the touch pad to work better but it didn’t and now I have to keep since past the return policy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Coco7, I understand that you are experiencing issues with your Samsung Microwave control panel not working and understand that is quite frustrating. I would like to provide some assistance to ensure you are getting only the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If you need additional assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143462644. We welcome you to our family and thank you for choosing Samsung. ^Brad
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendDON’T BUY THIS ONE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave didn’t even last 3 years. And with the cost to repair it, we had to buy a new one. Looks nice but not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndreaB,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, nothing special like most products from this manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your insights on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 25 months. Unable to close the door, light use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I wish you didn't have to experience this with your microwave. Allow us to further assist you with this, DarenS.
We would love to speak to you directly to gather more information about your microwave and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146471051, to help our team pull up your information.
Have a great day!
^Chrystel
