Customer Ratings & Reviews
- Model:
- ME17R7021ES
- SKU:
- 10735099
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
2 years and Door Key broke:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the microwave looks. We bought this along with the range, dishwasher and fridge. The only problem is that i purchased the microwave in late 2020 and the door key just broke a few days ago. I had to unplug it because the door does not shut all the way now and microwave won't work. I'm not sure this is covered under warranty or if i even have warranty to use:(
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to know that you love the exterior of the microwave, EdyH. Please keep in mind that only properly qualified service personnel should adjust or repair the oven.
Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If your microwave is not working or has stopped working, here are the links to help you get it back into working order:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Take particular care when cleaning the door seals to ensure that no particles accumulate and prevent the door from closing correctly. Please visit these links to learn how to properly clean your microwave:
https://www.youtube.com/watch?v=hCsRi0XC_zQ
https://www.samsung.com/us/support/answer/ANS00062285/
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145152606) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little louder than I expected but it does the job. I probably should have invested in the better model but I liked the way this one looked better.
I would recommend this to a friendGreat easy to use & clean microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave unit. Easy to clean & the timers work well. i only purchase Samsung if available & Best Buy has a great selection of microwaves!
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave! Needed a matching one to my stove and dishwasher.
I would recommend this to a friendMike's review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic machine. Inside system are very fragile.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Miguel,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Overall good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great addition to my kitchen. It fit great in the spot between cabinets. Install was smooth and quick. I haven't used all of the functions yet but overall this was a good purchase. Samsung never lets me down.
I would recommend this to a friendBrand response from Samsung
Posted .Hey, Jessica! Thank you for leaving a review and for choosing Samsung! ^Ty
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it Safe to use Save the space Easier to reach
I would recommend this to a friendSamsung products don't last.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this same model 2 years ago, and it stopped working. Samsung doesn't believe in their own products as evidence by a one year warranty. Only reason I bought this same model is because the space is already set up and that made it easy to install, and all my other appliances are Samsung. The last Microwave I had lasted 15 years and was still working when I took it out. When I replace my appliance it won't be Samsung. Before you buy call a few companies that services appliances and you will find many of them won't work on Samsung products. The one's that do charge so much you are better buying a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how convenient it is to have a microwave. Let us get the microwave back on track.
Here is a link to help you make the microwave work. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146543272 to help our team pull up your information.
Have a great day.
^Aloe
Beautiful Microwave that works great!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave for the price- works great for our kitchen aesthetic and the stainless steel is very sleek.
I would recommend this to a friendService
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was clueless when buying a fridge and microwave, but I was very pleased with the assistance I received.
I would recommend this to a friendGreat microwave especially for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this microwave! Easy to operate and I especially like the common cooking programs. It is replacing a 2013 model which was $1400.00. Wow, they have come a long way in 8 years!
I would recommend this to a friendSamsung Appliances .. Simply the Very Best !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had just purchased a Samsung Wi-Fi Oven & Bespoke Fridge .. this Micro was the final piece of the matching set. It's gorgeous & Everything Syncs perfectly!
I would recommend this to a friendAwesome Deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got an excellent deal, such a great price and it work really great.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the fact no fingerprints..not crazy about the fact I have to press start every cooking time (30 seconds press start, 1.00 minute press start) otherwise its ok
No, I would not recommend this to a friendNuke it all but no manual defrost
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a basic microwave. Only caveat is the inability to set a manual defrost time. Only times are auto defrost times. Otherwise I am able to nuke everything!
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. The only complaint I have is that the light underneath is very weak. Does not provide adequate lighting for the cooktop.
I would recommend this to a friendGreat product, great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave for the price. Sometimes less fanciness is a good thing.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s grate for me, but it’s harder for my mother (almost 90) to figure how to use. She preferred simply language labels, one push but for each operating
I would recommend this to a friendWorks like a microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a microwave should work. Looks nice and vents out the top
I would recommend this to a friendNot recommended!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this unit in January and it worked great for the past 6 months. This week it started to fail. We were unable to shut off the vent and had to unplug it for several hours.
No, I would not recommend this to a friend
