Customer Ratings & Reviews
- Model:
- ME17R7021ES
- SKU:
- 10735099
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
OK For Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no bells and whistles, just basic heating things up - that you have to watch out for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our microwave. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Great love my microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! Love the color. Stainless steel black
I would recommend this to a friendGreat microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave easy opening and looks amazing
I would recommend this to a friendLow power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a 1100 that went out there's a big difference in the time it takes to heat food. Not much of an instruction manual
I would recommend this to a friendBrand response from Samsung
Posted .Hello Rich,
We appreciate your review of your overall experience with the performance of your Samsung microwave, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your oven has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below is the user manual for your model. See page 21 to learn more on what to do when your microwave cooks food too slowly.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
For reference, you may also check the link below for information about calibrating your oven's temperature.
https://www.samsung.com/us/support/answer/ANS00049012/
For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144988185) to help our team pull up your information.
Thank you!
-Angelica
good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use and in-stole,ease to clean looking fancy
I would recommend this to a frienda microwave for the ages!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.replaced my GE with this one, and am so glad I did!
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s easy to use and it work great. Also look good
I would recommend this to a friendvery good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great look with affordable price..................
I would recommend this to a friendDefective Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was sent broken (hanger door) a replacement was sent but had issues with the delivery day ( not very pleasant experience)
I would recommend this to a friendworks as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick delivery. Looks great and has basic controls
I would recommend this to a friendMicro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice looking piece Just hope it lasts longer than the previous one
No, I would not recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything that you need just a basic microwave I probably should have got a better quality one.
I would recommend this to a friendBrand response from Samsung
Posted .Hi King,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Samsung 1.7 Cu. Ft. Microwave - Avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is not good. The outer case (top) is flexible plastic and does not conform to body. The light panel is black and you cannot see it or the numbers without light.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for letting us know about your experience with this microwave. We value feedback from all of our customers. ^Jecca
Builder’s review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this microwave. The first time I purchased this product there was a issue with it turning on by itself. I went through the VERY lengthy and difficult process of having Samsung replace it. I am a builder and do approximately 6 kitchens a year. I decided to give them another shot and just I stalled the same product in a different new construction. SAME PROBLEM. Now since Samsung very strangely doesn’t have any repair technicians within 100 miles (I’m 60 miles from Philadelphia) I’ve got to take this off the newly tiled wall and replace it. Never ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, NLMProperties
Thank you for bringing this to our attention and we do apologize about your issue with your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel has the button hard to press and turn on by itself.
The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with this issue.
The microwave control panel does not respond
If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
The microwave turns on by itself
If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. But if your cooktop lamp will not turn off, then it may just be wet from recent cooking. Follow this guide to get things back to normal.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
For further assistance, you may reach us via the following option.
Reference number: 1144349546
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung,
^Ross
runs loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is nice looking but it runs loud. We only use for warm ups so I can't comment on temp controls.
I would recommend this to a friendBrand response from Samsung
Posted .Hi CatMro.
Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave noisy. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
In case of repairs are needed, please take note of your warranty coverage for the microwave respectively.
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144753210
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Do Not Buy This Model-Major Flaw.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deserves zero stars. I always read reviews but I rarely take the time to post one but I had to for this. I had an electrician install it before I realized that it was defective. The fan turns on when the door is closed. Also while warming food, the fan is going which made think it was working but food was as still cold. I now have to pay again for it to be taken down. Spend time returning it to the store, then pay again to have another brand installed. I will never purchase anything by Samsung again. Other reviews state that they had the same problem. I have wasted valuable time & money with this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Ticket number: 1144531587
^Rainly
Not so great Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is to loud even on low and the dash dies not light up so if its dark you have to turn on a light to see what your doing. Would not recommend to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your valued feedback about this microwave! Thank you for sharing. ^Jecca
Stock your shelves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is never available in the store anymore, wait for several days to deliver a product that I should be able to get in the store
No, I would not recommend this to a friendlooks good but doesn't work that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good and the space is big inside. but it is not heating as much as I expected even in high power and taking longer to heat everything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Sandy,
I see that you are having some concerns with your Samsung Microwave not cooking properly and I would like to offer some assistance. I have some helpful information to make sure that you are getting the most from your appliance. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143212595. We thank you for being a part of our Samsung family. ^Brad
15 months later it blew up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung. But I got a lemon of a microwave. Within the 1st 6 months both ligt bulbs went out. I dont use them much so it was a surprise. But for it the start sparking and burning from the turn table is unacceptable. Very disappointed in the quantity of this one. Make sure you buy Samsung loyalty and get that extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure you'll be comfortable and satisfied with how your microwave functions, JayT. Let us help!
Like any other lightbulb, you must change your microwave oven light occasionally. But don't worry, replacing the bulb with a new one only takes a minute, and soon you'll be cooking fast, delicious meals again. Below is a guide for more information.
Replace a Samsung microwave's oven light or cooktop light:
https://www.samsung.com/us/support/answer/ANS00049242/
The term "arcing" refers to sparks inside the microwave oven. These sparks are caused when microwaves react to gold paint on dishes, twist ties, and other metallic materials, like aluminum foil. Usually, removing these kinds of objects will fix the problem.
The microwave sparks or arcs:
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
You may also refer to page 19 of the user manual to learn more about replacing the oven light and page 21 for other solutions when the oven has sparks or arcing.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145568604) to help our team pull up your information when you message us.
Thank you!
-Angelica
