Customer Ratings & Reviews
- Model:
- ME17R7021ES
- SKU:
- 10735099
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the product's overall performance and ease of use as significant advantages. Many appreciate its size, design, and reasonable price, along with the easy installation process. However, some customers have reported issues with the door, timer, button quality, and control panel.
This summary was generated by AI based on customer reviews.
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats well. Buttons are hard to see and hard to press. Would not but this model again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
Congratulations on your new Samsung Microwave and thank you for taking the time out of your day to post your review. We value great feedback in order to improve our future appliances. We welcome you to our family and thank you for choosing Samsung. ^Brad
Micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you mount it tbh not so good for having it on the counter
I would recommend this to a friendBrand response from Samsung
Posted .Hi JoseC,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
- Cons mentioned:Door
Unfortunate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I'm experiencing the door issue that a lot of others are having and i'm not willing to risk exchanging it. Going to look at other brands. All other appliances I own are Samsung branded, sadly the microwave will not be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeLLz,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
Here is a link that will help you address your issues with your microwave door concern.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
You might also want to check on the product manual for other microwave settings. https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
We look forward to doing business with you again. Have a great day!
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144250370
Thank you for choosing Samsung.
^Ross
Disappointed. Came with small slits, like little
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to exchanged it. Best buy offered 50dlls to keep it. I couldn't believe it. I absolutely don't want to pay for a damaged appliance
No, I would not recommend this to a friendDon't like the venting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great, but the vent blows up in front of my cabinet which I don't like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaycee.
We apologize that your experience with the 1.7 Cu. Ft. Over-the-Range Microwav was less than ideal with the vents blowing to your cabinet. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Here are the types and intallation link of Air ducts or exhaust vents you might like to look into to prevent the microwave from blowing into your cabinets.
1. Outside Top Exhaust (Vertical Duct)
2. Recirulating (Non-Vented Ductless)
3. Outside Back Exhaust (Horizontal Duct)
Exhaust / Ducts https://downloadcenter.samsung.com/content/EM/202109/20210929171818865/ME4000R_ME17R7021EB_AA_DE68-04584A-01_EN_210325.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661243
Have a great day.
^Charles
Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent wont turn on at times, handle broke off with in 1st yr thankfully best buy is replacing the unit
I would recommend this to a friendVent not working/no helpful customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vent is not pulling air so steam just rolls up to the front and covers the front of the microwave. The manual says it should also be coming on automatically when it detects heat/steam so it doesn’t damage the microwave but it is not doing that so I suppose the microwave will be damaged before long without it pulling air. It is also very loud on high and pretty loud on low and says it will only work on low when the microwave is running. Who runs the microwave the whole time they are using the stovetop?? Samsung will not help since we did not hire a professional installer which is not necessary since we are only using it as recirculating. The vent should pull air no matter how the microwave is screwed to the wall. When I call Best Buy I just get transferred to Samsung. Unfortunately we didn’t get other kitchen updates done and get this installed until right after the return by date otherwise I would be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lindsay,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Vent fan is weak on Samsung over-the-range microwave
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144467292
Thank you for choosing Samsung.
^Ross
Good and easy to manage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and perfect size microwave, heats food fast. Perfect buy for the money
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jannet,
Congratulations on your new Samsung Microwave and thank you for your review. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Chipped Samsung over the stove microwave x2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received two separate microwave ovens for installation. There were chips in the porcelain on the right lower corner of the microwave. The installer took back the chipped microwave and said Best Buy would be calling. That was four days ago. Haven’t heard a word. I will be calling Tuesday.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
My Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to use. Only the cooking settings I’m trying to get used to.
I would recommend this to a friend - Pros mentioned:Installation
Fit perfect for the replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up evenly. Installation was a breeze. Color matched the fridge nicely
I would recommend this to a friend Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No what i expected it is real noise the fan mode real real noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mymicro,
Thanks for reviewing. We are saddened that your unit makes noises. We appreciate your patience as you deal with this concern.
Here is a link to help you address your concern about the noise.
Samsung microwave unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144906099 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Not living up to standard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this microwave but this is the second one. The first stopped working after about 2 days, the second time we tried to use it. We put in the time and pressed start, heard a small pop and it never came on again. It took 3 weeks for it to be replaced and this one is making weird noises while cooking. Certainly disappointed in this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ashthagoddess, I would like to congratulate you on your new Samsung Microwave and thank you for taking the time to post your review. I am glad to see you were able to get the issue with your first delivery resolved, but saddened that you are experiencing issues with your new machine. i would like to make sure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If you continue to experience issues, please allow us the opportunity to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143330769. We welcome you to our family and thank you for choosing Samsung for your kitchen needs. ^Brad
Good product. Wish it could be fingerprint resista
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the microwave, but its terrible to clean it. It gets dirty easily and is not fingerprint resistant.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, lucho, for sharing your thoughts on this microwave. ^Jecca
microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchasing the same microwave did not use a year but warranty was up on it
I would recommend this to a friendBrand response from Samsung
Posted .Hi badproduct,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144243430
Thank you for choosing Samsung. Have a great day.
-Trisha-
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item on 6/17. I don’t remember the exact day that it was installed but we paid $120.00 for the installation. Our house had been under construction from water damage from the freeze in February. We only moved back into our house a week ago. I tried to use the microwave for the first time on July 15 and I could not get it to work. I’ve tried calling our salesman for 2 days and left messages but he does not return my calls. I won’t do business again with Best Buy if they don’t stand behind their products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nana, I see that you are having problems with your Samsung Microwave not working and know that is frustrating. I would like to provide some help to ensure only the best performance from your machine. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143441201. We thank you for choosing Samsung in your family's home. ^Brad
Low Quality Microwave and horrific Samsung Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another disappointing Samsung kitchen appliance. This microwave can not even manage a "Kitchen Timer" counting down, while something is still cooking in the microwave. It is only one or the other. Would have given three stars, but my experience with Samsung "support" was laughable. Will never purchase any other Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142721965. We thank you for being a part of the Samsung family. ^Brad
Very Basic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is literally just a microwave. no added figures
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with the best experience with your microwave, MarkH!
Aside from being fingerprint-resistant with its premium design, this microwave also has a 300-CFM ventilation system that quickly and quietly eliminates steam, fumes, and odors from the kitchen.
You may enjoy more of its features through this link:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/over-the-range-microwave-with-1-7-cu--ft--capacity-in-stainless-steel-me17r7021es-aa/#benefits
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145200372) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Lousy microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had about year and half. Had to have repaired already and broke again. Turns fan on off at a whim
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lori,
We can't imagine what you are going through with your microwave right now. Let us help.
Please feel free to contact us using the options below. We look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1148930636) to help our team locate your information when you message us.
Thank you.
-Ricardo
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but was too big for my little kitchen
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are sure that you will enjoy this product. I hope that they were able to install the product and you are able to use this awesome machine. We thank you for choosing Samsung. ^Brad